Zoho Desk Review

Zoho Desk Review

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What is Zoho Desk?

Zoho Desk is a cloud-based help desk software that helps businesses provide excellent customer support. It offers a variety of features that can help businesses improve their customer support, including:

  • Ticketing system: Zoho Desk provides a ticketing system that allows businesses to track and manage customer support requests. This can help businesses to improve their response times and resolve customer issues more quickly.
  • Knowledge base: Zoho Desk includes a knowledge base that businesses can use to provide self-service support to their customers. This can help businesses to reduce the number of support requests that they receive.
  • Chat and email support: Zoho Desk supports chat and email support, which allows businesses to provide support to their customers through multiple channels. This can make it easier for customers to get the support that they need.
  • Reporting and analytics: Zoho Desk provides reporting and analytics features that can help businesses to track the performance of their customer support team. This information can be used to identify areas where the customer support team can improve.

Zoho Desk is a valuable tool for businesses that want to provide excellent customer support. It offers a variety of features that can help businesses to improve their response times, resolve customer issues more quickly, and reduce the number of support requests that they receive.

Here are some additional benefits of using Zoho Desk:

  • Increased productivity: Zoho Desk can help businesses to increase the productivity of their customer support team by providing them with the tools they need to do their jobs effectively. For example, Zoho Desk’s ticketing system allows customer support agents to track and manage customer support requests in a single location. This can help agents to avoid wasting time searching for information or duplicating work.
  • Improved customer satisfaction: Zoho Desk can help businesses to improve customer satisfaction by providing customers with a variety of ways to get support. For example, Zoho Desk supports chat, email, and phone support. This gives customers the flexibility to choose the support channel that is most convenient for them.
  • Reduced costs: Zoho Desk can help businesses to reduce costs by providing a cost-effective solution for customer support. Zoho Desk is a cloud-based solution, which means that businesses do not have to purchase and maintain their own hardware and software. This can save businesses money in the long run.

If you are looking for a help desk software solution that can help you to improve your customer support, Zoho Desk is a great option. It offers a variety of features that can help businesses to improve their response times, resolve customer issues more quickly, reduce the number of support requests that they receive, and improve customer satisfaction.

How Much Does Zoho Desk Cost?

Zoho Desk Pricing Plans:

Free Trial


What are Zoho Desk pricing details?

Zoho Desk Pricing Plans:

Free Trial










Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.


  • 3 Agents
  • Email Inbox & Web-form
  • Work Modes
  • Customizable Help Center
  • Knowledge Base
  • Community Forums
  • Re-Branding
  • Domain Mapping
  • Priority SLAs
  • Basic Reports
  • Agent Dashboards
  • Manager Dashboards
  • Ticket Overview Dashboard
  • The Team Feed
  • Remote Support (for one user)

Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable

All Free features plus:

  • Social & Community Channels
  • Product Based Ticket Management
  • Help Center Themes Gallery
  • Public Knowledge Base
  • SLAs & Escalations
  • Workflow, Assignment & Supervise Rules
  • Customer Happiness Ratings
  • Reports & Dashboards
  • Work Modes for Tickets
  • Marketplace Extensions & Integrations
  • ASAP – Embeddable Self Service
  • 24×5 Phone Support
  • Add-On ( ₹300/Light Agent)

Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable

All Standard features plus:

  • Multi-department Ticketing
  • Team Management
  • Telephony
  • Automatic Time Tracking
  • Blueprint – Basic Process Management
  • Round Robin Ticket Assignment
  • Agent Collision
  • Tasks, Events & Call Activities
  • Ticket Templates
  • Private Marketplace Extensions
  • SLA Dashboards
  • Ticket Sharing
  • Mobile SDK
  • 24×5 Chat Support
  • Add-On ( ₹300/Light Agent)

Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:

  • Live Chat
  • Zia – Artificial Intelligence (Beta)
  • Help Center Customization
  • Multi-brand Help Center
  • Advanced Process Management
  • Custom Functions
  • Multi-level IVR
  • Global Reports & Dashboards
  • Scheduled Reports
  • Contract Management
  • Validation Rules
  • Field Watching
  • Multiple Business Hours & Holidays
  • Role-based Data Sharing
  • 50 Light Agents
  • Add-On ( ₹300/Light Agent)


Overview of Zoho Desk Features

  • Ticketing System
  • Call Center Software
  • Social Support Software
  • Agent Productivity
  • Knowledge Base and Forums
  • Company-wide Collaboration
  • Reporting and Insights
  • Help Desk Essentials


Overview of Zoho Desk Benefits

Zoho Desk provides businesses with a plethora of support options and channels that enable them to deliver high quality and timely customer service to their clients. This allows them to build stronger relationships with their customers, resulting in better business and bigger revenues.

With the Zoho Desk integrated help center approach, businesses can offer multiple support channels that suit their way of work as well as meet the preferences of their clients. Companies can choose to address customer issues and queries via a fully functional ticketing system or deliver support in real time via its call center functionality.

Zoho Desk also has that social support integration that allows clients to submit support requests, ask questions, and even call for help via popular social media channels Facebook and Twitter. Support agents don’t have to exit the system to address calls and posts – they can easily respond from the same interface.

For customers, searching for answers and reaching out to other clients and experts doesn’t need to be difficult. With Zoho Desk, companies can create knowledge bases that contain all the answers to commonly asked questions and issues related to their products and services. Forums encourage consumers to converge and help one another by providing solutions and ideas based on first-hand experiences.

The quality of customer support should be high in any case and Zoho Desk helps managers ensure that all support they offer via all available channels won’t go on a dive. Reporting tools and analytics help managers identify issues and concerns that pertain to agent’s performance and productivity. The insights they get allow them to help boost productivity and performance, resulting to higher satisfaction rating from their consumers and ultimately, to better business.

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based


  • Cloud Hosted

Language Support

  • English
  • Chinese
  • German
  • Hindi
  • Japanese
  • Spanish
  • French
  • Russian
  • Italian
  • Dutch
  • Portugese
  • Polish
  • Turkish
  • Swedish

Pricing Model

  • Free
  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

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