Zendesk is a customer service solution software offering support to more than 200,000 in wide range of sectors across the world. It is a powerful and flexible customer support solution that caters to the needs of any business. With Zendesk, businesses can enhance their customer support and attain customer satisfaction, which helps to build a strong relationship, thereby contributing to the progress of the business.
It provides the ability to provide service to multiple customers at a time by routing various requests to individual agents. Businesses uses multiple channels to support their customers with the motto to solve their queries as soon as possible and Zendesk is most sophisticated solution to integrate with multiple channels.
Zendesk seamlessly integrates with many business software and SLA management to make the customer requests solved quickly and increase accountability of the team towards the queries. Besides working on chat based application, Zendesk enables to switch between multiple other channels of communication like phone calls, email and social media messages.
Zendesk also helps to track the agents performance by reports and analytics that enables to strive for excellence in customer satisfaction. This helps businesses to continuously asses and track the performance and improve. Zendesk also segregates the customers based on the products and queries and routes them to concerned teams. It integrates with ticketing software and CRM to increase the accountability towards the requests and maintain SLA.
Many businesses use Zendesk to track customer behavior and find out who are potential buyers and helps to have better interaction to convert them into sales. Zendesk has powerful reporting and analytics to generate insights on customer satisfaction and agent performance to serve effectively. Their flexible pricing plans attract startup businesses too to leverage the customized and premium functionalities for boosting customer loyalty.
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