Vision Helpdesk

Vision Helpdesk offers plenty of PINKVerify Certified ITSM features that can help you with your customer support efforts. Whether you want to make your assistance more accessible to clients, boost the performance of help desk agents, consolidate all of your customer service information, or simply improve the customer service you are providing, this platform has all the tools you need. To further understand the many uses of this system and what role it can play for your business, we have compiled some of the biggest benefits it has to offer:

Streamlined Workflow

Customer service professionals have multiple tasks to do on a daily basis. Because of this, it can be confusing for them to keep track of their responsibilities. In turn, this affects the overall performance of your operations. To help you streamline the workflow of your employees, Vision Helpdesk offers task management tools that can address delegation issues, balance workloads, perform ticket billing, carry out gamification solutions, and more. You may even set help desk automation settings to make your operations even more efficient.

Simplified Multi-Channel Support

Customers have different communication preferences, so you have to make sure that you are easily accessible to them by providing multi-channel support. With Vision Helpdesk, you can integrate your help desk with various social networking sites, live chat systems, emailing management software, as well as VoIP platforms. This way, you can manage different modes of communication without having to jump from software to software.

Unified Customer Service Platform

If you run multiple businesses, then Vision Helpdesk is going to be a boon for you. Other than being highly scalable, this software solution offers a multi-company help desk that lets you manage support operations for different companies, brands, or products from a single staff portal. Meaning, you won’t have to spend money on multiple Vision Helpdesk accounts to accommodate the needs of all your businesses. The platform even supports numerous customer portals so you can create separate help desk environments for each brand you own.

Better Staff Collaboration

Your customer support team represents your company, so they need to move as one entity. To ensure the consistency of your operations as well as to improve the quality of customer service,  Vision Helpdesk has a staff collaboration tool called Blabby. This feature serves as a hub where your staff members can share knowledge-base articles and get comments and suggestions from colleagues while solving customer issues.

Improving Operations Made Easy

There will always be room for growth. Make sure you continually enhance and polish your customer support services using Vision Helpdesk’s data reporting and analytics feature. These will provide you with in-depth insights regarding your performance, so that you can pinpoint the best ways to improve on them in the future.

Live Chat Software

A secure, real-time multi-company live chat messaging platform that improves customer engagement by helping sales teams to convert website visitors into paying customers. Further, It also enhances customer support team productivity by giving them the ability to deliver quick and reliable support.