Versadial VSLogger
Versadial VSLogger Software Pricing, Features & Reviews
What is Versadial VSLogger?
Versadial VSLogger is a powerful call recording software that can be used for liability control, incident re-creation, and workforce optimization. The software has an inbuilt call monitoring system, along with quality control, coaching and screen recording tools. Users can search calls by transcriptions, notes, and other captured data.
With Versadial VSLogger, users can record digital, analog, ISDN, VoIP, PRI and other calls with ease. It also allows users to pause recordings for PCI and HIPPA compliance. All the calls are automatically backed up and stored in archives. Users can access their call recordings from any place at any time via a suitable web browser. This call recorder provides detailed call reports based on the recordings. It also ensures third-party verification recordings.
How is the speech analytics feature of the software helpful for its users?
The speech recording feature of versadial VSLogger software reduces the required time for conducting relevant searches. It analyzes the keywords within a record and highlights them when anyone conducts a search. This tool helps the managers of a company conduct instant searches for recordings and use them for training purposes. Speech analytics also enables users to identify any abusive language used by any customer and they can also keep a check on their agent’s behavior and choice of words at the same time.
Pricing of Versadial VSLogger
The pricing of Versadial VSLogger is available as per the needs and demands of the customer. If you are interested, you can request a callback. Our team will provide assistance regarding activation key, license renewal and others.
The Latest Version of Versadial VSLogger
The latest version of the software, that’s V4.9.2, is launched on 20th December 2019.
- It fully focuses on SIPREC support.
- With SIPREC, users can record all their VoIP calls more efficiently.
- By utilizing the SIPREC protocols, users can record calls from multiple office locations and remote users within a single recorder.
- The SIPREC mode of recording also eliminates the requirement for Port Mirroring and VPN Configurations within multiple sites.
- The latest version also includes support for VoIP HFA protocol.
- The makers have also resolved all the issues with VSLogger alarms.
- With the latest version, users can configure alarms and notifications for non-stop activity time outs, no activity channels and non-stop activity channels.
- Compatible Platforms of Versadial VSLogger
- It is web-based software and can be accessed from any PC with a Windows operating system.
Alternatives of Versadial VSLogger
Due to any reason, if you are not satisfied with Versadial VSLogger, you can check out the features of Veeqo, Retailbean, Hitech BillSoft, etc. on our website.
What are the benefits of using Versadial VSLogger?
The software provides a wide range of beneficiary features:
- Regulation Compliance: The software offers a variety of call recording aids to ensure that the users’ business is completely compliant under regulations like HIPPA, PCI, Consumer Protection Act, Dodd-Frank ACT and more. Users can even mute or delete sensitive information from calls using this software.
- Helps to improve customers experience: Versadial VSLogger provides granular search, live monitoring and playback options to its users. This enables them to keep a check on the customer service quality and detect any issues within those interactions on time.
- Employee coaching and training: With this call recording software, users get access to live monitoring features, in-built custom reports and the playback option. They can use these tools for employee training and coaching purposes.
- Incident investigation and recreation: Versadial provides solid proofs to its users by allowing them to record all their calls. The recordings can be used for future investigations and training.
Versadial VSLogger Pricing & Plans
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Versadial VSLogger Features
Dashboard
The software features an advanced dashboard, with which managers can efficiently track the overall performance of their team and
Quality Management
There is a QC module embedded within the software, which automatically grades calls and even conducts general QC reviews. Users
Integration
The software offers advanced tools, allowing users to seamlessly integrate all the existing software used within their company
Analytics & Reporting
By using Versadial VSLogger, users can quickly filter out calls based on keywords and key phrases. They can even monitor trends
Access Management
Users can get access to their call recordings from anywhere by using a web browser.
Multiple Lines
With this software, users can conduct multi-site recordings and even maintain multi-tiered security permission levels.
Multiple Phone Systems
Users can conduct multiple phone recordings at the same time by using Versadial VSLogger.
Screen Capture
The screen capture feature of the software enables managers to review the entire workflow of their employees. They can record up
Audio Playback
The software has an inbuilt audio player that offers advanced audio playback control to its users. They can mix, speed up,
Daily Call Report
The software provides daily call reports to its users and helps them in analyzing important business trends and statistics with
Versadial VSLogger Specifications
- Supported Platforms :
- Device:
- Deployment :
- Suitable For :
- Business Specific:
- Language:
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Windows - Desktop
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Web-Based -
All Industries -
All Businesses -
English
Versadial VSLogger FAQ
Q. Does Versadial VSLogger have a quality control feature?
Q. Is there hardware involved to record my calls?
Q. How do i add new phones or users when i need to?
You can add/remove users anytime you want. No need for extra hardware or software license required.
Adding Phone Lines:
Adding extra phones might require extra hardware and /or software licenses. This depends on recording site configuration you selected. If recorder connected to PBX trunk lines, but you add only internal phones – no need for extra hardware or software on recorder side. If recorder connected to analog or digital PBX extensions (internal lines) and you add extra lines to record, you will need both extra hardware and extra software license.
Q. What happens if i change or i upgrade my phone system(s)?
VSLogger licensed per number of recorded channels/lines. You can change your phone system, type of the recorded lines, recording boards used to record etc. with no need for extra licensing, as long as total number of recorded lines stays the same.
Recorded Line Compatibility
Your ability to use Versadial recorder with any new phone system can be affected by the recording hardware compatibility. Especially, if you record digital PBX extension lines. Our recording boards support vendor specific subsets of the PBX and phone models. You will not be able to reuse existing recording boards unless they support your new phone system and telephones model(s). If your new phone systems are not supported by existing recording boards, you can use boards from other hardware vendors (Versadial currently supports hardware from three different vendors).
Q. Can everyone see the calls?
Access to recordings are granted by recorder administrator. User access rights can be narrowed to specific channel(s). Action permissions (search, play, monitor download etc.) can also be granted/revoked individually. Permission based access can be very granular and flexible.
Q. Does Versadial VSLogger support multiple call recording formats?
Q. Can I get a demo of Versadial VSLogger?
Q. What are the system requirements for installing Versadial VSLogger?
? Processor: Intel Core i5, 3.0GHz
? Hard Disk: 2 Hard Drives or 1 single but partitioned Hard Drive.
Q. Does Versadial VSLogger have a mobile app?
Versadial VSLogger FAQ
Q. Does Versadial VSLogger have a quality control feature?
Q. Is there hardware involved to record my calls?
Q. How do i add new phones or users when i need to?
You can add/remove users anytime you want. No need for extra hardware or software license required.
Adding Phone Lines:
Adding extra phones might require extra hardware and /or software licenses. This depends on recording site configuration you selected. If recorder connected to PBX trunk lines, but you add only internal phones – no need for extra hardware or software on recorder side. If recorder connected to analog or digital PBX extensions (internal lines) and you add extra lines to record, you will need both extra hardware and extra software license.
Q. What happens if i change or i upgrade my phone system(s)?
VSLogger licensed per number of recorded channels/lines. You can change your phone system, type of the recorded lines, recording boards used to record etc. with no need for extra licensing, as long as total number of recorded lines stays the same.
Recorded Line Compatibility
Your ability to use Versadial recorder with any new phone system can be affected by the recording hardware compatibility. Especially, if you record digital PBX extension lines. Our recording boards support vendor specific subsets of the PBX and phone models. You will not be able to reuse existing recording boards unless they support your new phone system and telephones model(s). If your new phone systems are not supported by existing recording boards, you can use boards from other hardware vendors (Versadial currently supports hardware from three different vendors).
Q. Can everyone see the calls?
Access to recordings are granted by recorder administrator. User access rights can be narrowed to specific channel(s). Action permissions (search, play, monitor download etc.) can also be granted/revoked individually. Permission based access can be very granular and flexible.
Q. Does Versadial VSLogger support multiple call recording formats?
Q. Can I get a demo of Versadial VSLogger?
Q. What are the system requirements for installing Versadial VSLogger?
? Processor: Intel Core i5, 3.0GHz
? Hard Disk: 2 Hard Drives or 1 single but partitioned Hard Drive.
Q. Does Versadial VSLogger have a mobile app?
Photos: Versadial VSLogger
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