What is Tidio Chat and how does it work?
Tidio Chat is a powerful customer communication platform that enables businesses to reply to their customers via Live Chat, Messenger, or Email all from one place. With Tidio Chat, businesses can streamline their customer support operations and improve their customer engagement.
One of the key benefits of Tidio Chat is its ability to add as many operators or agents as needed to communicate with customers. This enables businesses to efficiently manage their customer support operations and provide timely assistance to their customers.
Tidio Chat also allows businesses to maintain their visitor list in a systemized manner, ensuring that they can make timely follow-ups with their customers and increase their sales. The software’s customization options enable businesses to customize their widget to reflect their brand and create a personalized customer experience.
Tidio Chat’s multi-language feature ensures that businesses can converse with their customers in whichever language they prefer. This feature is particularly useful for businesses that operate in multiple countries or regions.
Another key benefit of Tidio Chat is its compatibility with Android and iOS, enabling businesses to reply to their customers on the go. This feature ensures that businesses can stay connected with their customers and provide timely support, no matter where they are.
Tidio Chat is also available with a free plan, which offers all the basic features businesses need to get started. The software’s paid plans offer additional features and customization options, making it easy for businesses to scale their customer support operations as their business grows.
Overall, Tidio Chat is a versatile and user-friendly customer communication platform that can help businesses streamline their customer support operations and improve their customer engagement. Its multi-channel support, customization options, multi-language support, and compatibility with mobile devices make it a valuable asset for businesses looking to optimize their customer support and engagement.
Tidio Chat Pricing
MONTHLY
YEARLY
Tidio Chat Features
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- Visitor TargetingVisitor targeting is used to get the right content to the right visitors with flexible segments that are always up-to-date. Visitor targeting enables businesses to personalize their content and target experiences to specific visitor segments. It involves creating the segments you require to reach the exact visitors you need and achieve your business goals.
- TransfersTransfer of calls from one operator to another with just one click
- Shortcut MessagesShortcut messages allow you to configure an unlimited set of pre-canned responses that agents can use to quickly reply to frequently asked questions. This means quicker, more consistent responses. Agents may ask visitors for more details or provide specific answers by using commands (or selecting from a menu). It’s also a great way for new agents to get up to speed faster by relying on a body of information that’s already been developed.
- Offline FormOffline forms feature allows your team to collect important information even when they have limited or no internet access.
- Knowledge DatabaseA knowledge database is more than just a set of documents stored on servers. A knowledge database includes information on a specific material or general method of study, as well as information such as monograph revision history, comprehensive information on current work, or links to standard catalog numbers, among other things
- Co-BrowsingCo-browsing allows agents and customers to practically be on the same page. Agents can access and communicate with customers’ web browsers in a matter of seconds with the click of a button. As a result, they are able to provide real-time, customized assistance with complex processes. Agents only see pages that have been allowed with co-browsing, not any other open browser tabs or applications on a customer’s device.
- Agent SchedulingThings happen. Agents call in sick, and some just aren’t working to their full capacity. Supervisors must be able to make changes on the fly. This is called agent scheduling. Agent scheduling helps generate reports that equate schedules to agent results and allow for the identification of schedule anomalies for agent assessment and coaching.
- Video ChatMake conversations more personal with video calling between your agents and your visitors
- Persistent ChatPersistent chat lets you create topic-based discussion rooms that persist over time. Persistent chat rooms are where you can communicate and collaborate with a group of people who have a common area of interest.
- Call Me OptionThe Call me feature gives users a way to join the audio portion of a meeting by phone. This is handy in scenarios when using a computer for audio might not be possible.
Tidio Chat Technical details
| Support | 24/7 (Live rep) Online |
Customer Type | Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | London, United Kingdom | |
| Deployment | SaaS/Web/Cloud Mobile – Android Mobile – iOS Installed – Windows Installed – Mac |
Official Website | https://www.tidio.com/ |
| Category | Live Chat Software |
Tidio Chat FAQs
Tidio Chat is Live Chat Software. Tidio Chat offers the following functionalities:
- Visitor Targeting
- Transfers
- Shortcut Messages
- Offline Form
- Knowledge Database
- Co-Browsing
- Agent Scheduling
Learn more about Tidio Chat features.
Here`s a list of the best alternatives for Tidio Chat:
- Freshchat
- Zendesk Chat
- LiveChat
- Intercom
- Crisp
Yes, Tidio Chat provides API.
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