Talla

Talla

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What is Talla and how does it work?

Talla is an AI-powered automation platform that helps businesses improve customer and employee support. Talla uses machine learning to automate repetitive tasks, answer questions, and provide support. Talla offers a variety of virtual assistants, including:

  • Knowledge Assist: This virtual assistant helps businesses break down the barriers between their knowledge base and their employees. It provides employees with the information they need to answer customer questions quickly and accurately.
  • Customer Assist: This virtual assistant helps businesses provide quick resolutions to customer issues. It uses natural language processing to understand customer inquiries and then uses machine learning to find the best answers.
  • Agent Assist: This virtual assistant helps customer service agents work more efficiently. It provides agents with the information they need to resolve customer issues quickly and accurately.
  • Automation Assist: This virtual assistant helps businesses automate repetitive tasks. It can automate tasks such as scheduling appointments, sending emails, and creating reports.

Talla also offers custom automation solutions for businesses in the healthcare, financial services, logistics, and insurance industries. Talla is a powerful and personalized AI-powered automation platform that can help businesses improve customer and employee support.

Here are some of the benefits of using Talla:

  • Improved customer satisfaction: Talla can help businesses improve customer satisfaction by providing quick and accurate answers to customer questions, resolving customer issues quickly, and providing personalized support.
  • Increased employee productivity: Talla can help businesses increase employee productivity by automating repetitive tasks, providing employees with the information they need to answer customer questions quickly, and providing agents with the tools they need to resolve customer issues quickly.
  • Reduced costs: Talla can help businesses reduce costs by automating repetitive tasks, reducing the need for human intervention, and providing businesses with a more efficient and effective way to deliver customer and employee support.

Talla Pricing

Pricing Model
Subscription , Quotation Based


MONTHLY
YEARLY


Starter (Agent Assist)


$1,700 /Month  Billed Yearly

Features

  • 10 users. Additional users are billed at $40/user/month
  • 2000 content pages available for Knowledge Extraction
  • Integrate with Slack or Microsoft Teams
  • View analytics on user interactions, content training, training progress, and overall effectiveness
  • Use smart templates to build content that’s optimized for machine learning
  • Identify knowledge gaps and triage


Growth (Agent Assist)


$4,250  /Month  Billed Yearly

Features

  • Includes the features of Starter plan, plus
  • 100 users. Additional users are billed at $35/user/month
  • 10,000 content pages available for Knowledge Extraction
  • Integrate with your existing workflows via browser extension
  • Assign different user roles and permissions
  • Use single sign-on via SAML


Enterprise (Agent Assist)

Custom

Features

  • Includes the features of Growth plan, plus
  • A custom number of users
  • A custom number of content pages available for Knowledge Extraction
  • Integrate with a custom number of systems
  • Add custom process automations


Starter (Customer Assist)


$1,700  /Month  Billed Yearly

Additional requests are billed at $0.65/request

Features

  • Automate resolving 1,000 support inquiries per month
  • Automate extracting answers from up to 2000 content pages
  • Deploy to up to 5 support sites
  • Identify knowledge gaps and triage
  • View analytics on user interactions, content training, training progress, and overall effectiveness


Growth (Customer Assist)


$4,250  /Month  Billed Yearly

Additional requests are billed at $0.55/request

Features

  • Includes the features of Starter plan, plus
  • Automate resolving 6,000 support inquiries a month
  • Automate extracting answers from up to 10,000 content pages.
  • Deploy to up to 10 support sites
  • Allow customers to open new requests from your support site
  • Integrate with 1 live chat system
  • Integrate with 1 ticketing system


Enterprise (Customer Assist)

Custom

Features

  • Includes the features of Growth plan, plus
  • Automate resolving an custom number of support inquiries
  • Automate extracting answers from a custom number of content pages
  • Deploy to up to custom number of support sites
  • Integrate with an customed number of systems
  • Add custom process automations


Enterprise (Automations)

Custom

Features

  • Automated logic flows that resolve customer requests
  • Automated processes between your internal systems

 

Talla Technical details

Support Online Customer Type Large Enterprises
Medium Business
Small Business
API NA Location / Phone Number Boston, Massachusetts / (617) 517-4156
Deployment SaaS/Web/Cloud Official Website https://talla.com/
Category Chatbots Software

Talla FAQs

Here`s a list of the best alternatives for Talla:

  1. Alterra
  2. MobileMonkey
  3. Bebot
  4. Landbot
  5. Flow XO for Chat

No, Talla does not provide API.

Photos: Talla

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