Spark TG

What is Spark TG?

Spark TG is an advanced cloud telephony solution, offering multiple calling options, real-time call monitoring and analytics. Whether you are into healthcare, education, sales & marketing, e-commerce, call masking, customer service or a governmental organisation, Spark TG will help with complete call management functions. Further, all telephonic conversations made through Spark TG are SRTP and TLS encrypted, eliminating unwanted business hassles and unauthorised user interference.

Spark TG unified communications solution provides customized IVR functions, virtual receptionist, CRM integration, etc. to ensure real-time communication with your customers. It also ensures high audio quality with 99% uptime and encrypted calls.

Benefits of Using Spark TG Cloud Telephony Solution

1. Quick Contact: It keeps customers engaged with your brand, eliminating external distractions.
2. Trust: Organisations can provide real-time human assistance to their valuable customers with just a single click.
3. All-time availability: The click2Call feature captures essential details of an individual customer, and ensures that you do not miss out on any potential lead.
4. Convenient for Customers: Spark TG’s Click2Call facility makes it convenient for customers to connect with businesses as per their own time convenience.
5. Resolve Customers’ Queries Precisely: Businesses can allow a team of agents to resolve every query precisely by gathering information from customers’ behaviour online.
6. Improve Online Presence: Businesses can offer exceptional customer service to their visitors, which leads to greeted sales, long term loyalty and enhanced ROI.

Pricing of Spark TG

The price of Spark TG is available on request at techjockey.com.

Why Use Spark TG Unified Communications Platform?

1. No Downtime: Spark TG offers 99.99% uptime, enabling users to operate their customer support and sales processes without any hindrance.
2. Real-time analytics: Supervisors can analyse agent wise performances and make decisions accordingly based on the real-time reports offered by Spark TG.
3. 24×7 Support: Spark TG promises comprehensive customer support throughout the day with IVR, virtual receptionist and more.
4. Sticky Agents: Spart TG with its sticky agent functionality helps callers get back to the same agent that they had spoken to earlier until a particular problem gets resolved.
5. Agent Dashboard: Before answering an incoming call, agents get to go through all the pre-recorded caller specific details. This way, they can provide personalised service.