What is SmartAction and how does it work?
SmartAction is a cutting-edge conversational AI platform designed for contact centers, offering businesses the ability to deliver exceptional customer experiences. By leveraging a combination of advanced technology and comprehensive services, SmartAction provides a fully managed conversational AI solution.
With SmartAction, businesses can automate interactions that drive customer engagement and facilitate issue resolution. The platform offers a range of smart tools and features that optimize the entire conversation process, from designing conversational flows to implementing them and continuously improving their performance.
A standout feature of SmartAction is its natural language understanding (NLU) algorithm. This algorithm is meticulously trained question by question to achieve the highest level of accuracy, enabling the intelligent virtual agents to perform on par with, if not better than, real human agents. This ensures that customers receive efficient and effective support throughout their interactions.
One of the key advantages of SmartAction is its versatility in customer interaction channels. Businesses can empower their clients to connect through their preferred communication channels, whether it be voice calls, text-based chats, or other mediums. The platform supports the incorporation of visual features such as rich media material, quick-reply buttons, and picture carousels into text-based chats, creating an immersive chat experience for customers.
SmartAction enables businesses to provide personalized, on-demand customer service. By combining conversational AI capabilities with human support, businesses can deliver individualized assistance throughout the customer journey. From the initial contact to the final resolution, SmartAction ensures a seamless and efficient customer experience.
Furthermore, SmartAction integrates smoothly with any business application, IVR system, or contact center platform. This compatibility allows businesses to leverage their existing infrastructure while enhancing it with powerful conversational AI capabilities.
In summary, SmartAction is a comprehensive conversational AI platform tailored for contact centers, enabling businesses to deliver exceptional customer experiences. With its advanced features, accurate NLU algorithm, versatility in interaction channels, and seamless integration capabilities, SmartAction empowers businesses to automate interactions, optimize customer engagement, and provide personalized support throughout the customer journey.
- SmartAction’s cloud-based proprietary conversational AI technology with industry-leading natural language processing (NLP) to mimic live agent behavior
- Dedicated team of AI experts and CX experts to implement, customize, and manage your solution. This team includes client success managers, data insights managers, conversation flow experts, project lead, AI engineers, and more
- Unlimited usage (scalability)
- Unlimited changes, tweaks, and edits to conversation flows
- Ongoing tuning and improvements
SmartAction Technical details
|Support||Online||Customer Type||Large Enterprises
|API||NA||Location / Phone Number||El Segundo, California / (310) 776-9200|
Here`s a list of the best alternatives for SmartAction:
- Flow XO for Chat
No, SmartAction does not provide API.