What is REVE Chat and how does it work?
REVE Chat is a cutting-edge cloud-based live chat software that empowers businesses to connect with their customers across multiple channels in real time. With features like co-browsing, voice/video chat, and Facebook messaging, businesses can optimize their communication with visitors and provide an exceptional customer experience.
One of the key benefits of REVE Chat is its multi-channel support. The software enables businesses to connect with their customers through various channels like live chat, Viber, and Facebook messaging, providing a seamless and integrated support experience.
REVE Chat also offers a live chat widget that can be added to a website, allowing businesses to engage with visitors and answer their queries in real-time. The software’s auto-trigger and proactive chat features enable businesses to initiate conversations with customers, ensuring they receive the support they need, when they need it.
Canned responses and queuing are other important components of REVE Chat, enabling businesses to provide quick and efficient support to their customers. The software also offers multiple website integration, making it easy for businesses to manage their customer support across different websites.
REVE Chat’s dashboard provides a centralized location for monitoring all chats, making it easy to manage and respond to customer inquiries. Additionally, the software’s spam message blocking feature ensures that businesses can maintain a secure and spam-free environment for their customers.
Overall, REVE Chat is a comprehensive and feature-rich live chat software that provides businesses with the tools they need to provide exceptional customer support across multiple channels. Its multi-channel support, live chat widget, auto-trigger and proactive chat, canned responses, queuing, and spam message blocking features make it a valuable asset for businesses looking to optimize their customer support and engagement.
REVE Chat Pricing
MONTHLY
YEARLY
REVE Chat Features
-
- Visitor TargetingVisitor targeting is used to get the right content to the right visitors with flexible segments that are always up-to-date. Visitor targeting enables businesses to personalize their content and target experiences to specific visitor segments. It involves creating the segments you require to reach the exact visitors you need and achieve your business goals.
- Video ChatMake conversations more personal with video calling between your agents and your visitors
- TransfersTransfer of calls from one operator to another with just one click
- Shortcut MessagesShortcut messages allow you to configure an unlimited set of pre-canned responses that agents can use to quickly reply to frequently asked questions. This means quicker, more consistent responses. Agents may ask visitors for more details or provide specific answers by using commands (or selecting from a menu). It’s also a great way for new agents to get up to speed faster by relying on a body of information that’s already been developed.
- Offline FormOffline forms feature allows your team to collect important information even when they have limited or no internet access.
- Knowledge DatabaseA knowledge database is more than just a set of documents stored on servers. A knowledge database includes information on a specific material or general method of study, as well as information such as monograph revision history, comprehensive information on current work, or links to standard catalog numbers, among other things
- Co-BrowsingCo-browsing allows agents and customers to practically be on the same page. Agents can access and communicate with customers’ web browsers in a matter of seconds with the click of a button. As a result, they are able to provide real-time, customized assistance with complex processes. Agents only see pages that have been allowed with co-browsing, not any other open browser tabs or applications on a customer’s device.
- Call Me OptionThe Call me feature gives users a way to join the audio portion of a meeting by phone. This is handy in scenarios when using a computer for audio might not be possible.
- Agent SchedulingThings happen. Agents call in sick, and some just aren’t working to their full capacity. Supervisors must be able to make changes on the fly. This is called agent scheduling. Agent scheduling helps generate reports that equate schedules to agent results and allow for the identification of schedule anomalies for agent assessment and coaching.
- Persistent ChatPersistent chat lets you create topic-based discussion rooms that persist over time. Persistent chat rooms are where you can communicate and collaborate with a group of people who have a common area of interest.
REVE Chat Technical details
| Support | 24/7 (Live rep) Business Hours Online |
Customer Type | Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | Singapore, Asia / (+65) 3159 0972 | |
| Deployment | SaaS/Web/Cloud Mobile – Android Mobile – iOS |
Official Website | https://www.revechat.com/ |
| Category | Live Chat Software |
REVE Chat FAQs
REVE Chat is Live Chat Software. REVE Chat offers the following functionalities:
- Visitor Targeting
- Video Chat
- Transfers
- Shortcut Messages
- Offline Form
- Knowledge Database
- Co-Browsing
- Call Me Option
- Agent Scheduling
Learn more about REVE Chat features.
Here`s a list of the best alternatives for REVE Chat:
- Freshchat
- LiveChat
- Intercom
- Crisp
- tawk.to
Yes, REVE Chat provides API.
There are no reviews yet.