What is Provide Support and how does it work?
Provide Support is an innovative platform that allows users to add a live chat feature to their websites, enabling them to provide instant support to their customers. This powerful tool is easy to set up and requires only three simple steps to get started.
The platform provides a downloadable operator console and a mobile app that sends audio and visual alerts whenever there’s an incoming request from a customer. This ensures that users never miss a customer query, and they can quickly respond to all requests.
With Provide Support, users can view all customer information on one screen, and they can even locate them on a map. This feature allows users to proactively engage with new website visitors and ensure that all their needs are met in real-time.
The live chat window color can be customized to match the user’s website design, and users can add their company’s greeting message and operator photos. Moreover, the chat forms have the functionality to let users collect only the data they need from their users, making the user experience more personalized and streamlined.
One of the significant benefits of Provide Support is its ability to integrate with popular platforms such as WordPress, Magento, Joomla, Shopify, and other leading Content Management Systems (CMS). This integration allows users to seamlessly add the live chat feature to their existing websites without any hassle.
The platform is available for multiple operating systems such as Mac OS, Windows, Linux, iOS, and Android, as well as through a web interface. This flexibility ensures that users can access the platform regardless of the device they are using.
In summary, Provide Support is a powerful live chat software that provides a comprehensive range of features to users, enabling them to provide real-time support to their customers. With its easy setup, customizable features, and integration capabilities, it’s an ideal solution for businesses of all sizes looking to enhance their customer support experience.
Provide Support Pricing
MONTHLY
YEARLY
Provide Support Features
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- Visitor TargetingVisitor targeting is used to get the right content to the right visitors with flexible segments that are always up-to-date. Visitor targeting enables businesses to personalize their content and target experiences to specific visitor segments. It involves creating the segments you require to reach the exact visitors you need and achieve your business goals.
- TransfersTransfer of calls from one operator to another with just one click
- Shortcut MessagesShortcut messages allow you to configure an unlimited set of pre-canned responses that agents can use to quickly reply to frequently asked questions. This means quicker, more consistent responses. Agents may ask visitors for more details or provide specific answers by using commands (or selecting from a menu). It’s also a great way for new agents to get up to speed faster by relying on a body of information that’s already been developed.
- Offline FormOffline forms feature allows your team to collect important information even when they have limited or no internet access.
- Knowledge DatabaseA knowledge database is more than just a set of documents stored on servers. A knowledge database includes information on a specific material or general method of study, as well as information such as monograph revision history, comprehensive information on current work, or links to standard catalog numbers, among other things
- Co-BrowsingCo-browsing allows agents and customers to practically be on the same page. Agents can access and communicate with customers’ web browsers in a matter of seconds with the click of a button. As a result, they are able to provide real-time, customized assistance with complex processes. Agents only see pages that have been allowed with co-browsing, not any other open browser tabs or applications on a customer’s device.
- Call Me OptionThe Call me feature gives users a way to join the audio portion of a meeting by phone. This is handy in scenarios when using a computer for audio might not be possible.
- Agent SchedulingThings happen. Agents call in sick, and some just aren’t working to their full capacity. Supervisors must be able to make changes on the fly. This is called agent scheduling. Agent scheduling helps generate reports that equate schedules to agent results and allow for the identification of schedule anomalies for agent assessment and coaching.
- Video ChatMake conversations more personal with video calling between your agents and your visitors
- Persistent ChatPersistent chat lets you create topic-based discussion rooms that persist over time. Persistent chat rooms are where you can communicate and collaborate with a group of people who have a common area of interest.
Provide Support Technical details
| Support | 24/7 (Live rep) Online |
Customer Type | Large Enterprises Medium Business Small Business |
| API | NA | Location / Phone Number | New York, New York / +1 888-777-9930 |
| Deployment | SaaS/Web/Cloud | Official Website | https://www.providesupport.com/ |
| Category | Live Chat Software |
Provide Support FAQs
Provide Support is Live Chat Software. Provide Support offers the following functionalities:
- Visitor Targeting
- Transfers
- Shortcut Messages
- Offline Form
- Knowledge Database
- Co-Browsing
- Call Me Option
- Agent Scheduling
Learn more about Provide Support features.
Here`s a list of the best alternatives for Provide Support:
- Freshchat
- Zendesk Support
- LiveChat
- Intercom
- Crisp
No, Provide Support does not provide API.
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