What is Office 24by7?
Office 24by7 is a cloud-based call center software that helps businesses improve their customer service, sales, and marketing efforts. It offers a wide range of features that can be customized to meet the specific needs of any business, including:
- Inbound call management: Office 24by7 can handle inbound calls from customers, routing them to the appropriate agents based on their needs. It also features a built-in IVR system that can answer common questions and direct customers to the correct department.
- Outbound call management: Office 24by7 can also be used to make outbound calls, such as for telemarketing or customer surveys. It features a power dialer that can automatically dial numbers and connect agents to customers, as well as a call whisper feature that allows agents to hear the call while they are still dialing.
- Call reporting: Office 24by7 provides detailed reports on call activity, including call length, average wait time, and customer satisfaction. This information can be used to improve call center efficiency and customer service.
- Integration with CRM systems: Office 24by7 can be integrated with most popular CRM systems, such as Salesforce and Microsoft Dynamics. This allows agents to access customer data from within the call center software, which can improve the customer experience.
Office 24by7 is a powerful and versatile call center software that can help businesses of all sizes improve their customer service, sales, and marketing efforts. It is a cost-effective solution that can be deployed in the cloud or on-premises.
Here are some additional benefits of using Office 24by7 call center software:
- Increased customer satisfaction: Office 24by7 can help businesses improve customer satisfaction by providing a more efficient and personalized call center experience.
- Reduced costs: Office 24by7 can help businesses reduce costs by automating call center tasks and improving the efficiency of call center operations.
- Improved employee productivity: Office 24by7 can help businesses improve employee productivity by providing agents with the tools and resources they need to be successful.
- Enhanced security: Office 24by7 uses the latest security measures to protect customer data and ensure the confidentiality of all calls.
If you are looking for a call center software solution that can help you improve your customer service, sales, and marketing efforts, then Office 24by7 is a great option. It is a powerful, versatile, and cost-effective solution that can be deployed in the cloud or on-premises.
Who Can Use 24by7 Cloud Telephony & Call Centre Software?
- Customer service teams
- Inbound & Outbound call centres
- Sales teams for reaching out to their prospects
- Technical support centres
- Debt collection department
How Does Office 24by7 Ensure Optimized Customer Service?
- Multi-level IVR to interact with customers & gather information
- Cloud telephony for managing outbound and inbound calling
- Progressive and predictive dialling for outbound calls
- Agent Computer Telephony Integration (CTI) for improving agent’s productivity
- Predefined APIs for integrating with CRMs and ERP
- Option to set up a virtual number for attending the customers’ missed calls
- Security pin for setting up conference calls
Benefits of Using Office 24by7 Call Centre Software
- Call masking and patching for operational efficiency
- Call transfer, agent logs and hierarchical monitoring for doing internal communications
- Personalized IVR for lead nurturing
- Multichannel communications through inbuilt calling systems
- Integration with popular CRM software for lead generation & nurturing
- Call distribution to manage queues efficiently
Office 24by7 Pricing Plans
| Plan Name | Price | Users | Storage | Features |
|---|---|---|---|---|
| Basic | $12/user/month | 1-10 users | 1TB | Email, calendar, tasks, and file sharing |
| Standard | $18/user/month | 11-25 users | 5TB | All of the features of the Basic plan, plus video conferencing, file collaboration, and mobile access |
| Premium | $24/user/month | 26+ users | 10TB | All of the features of the Standard plan, plus advanced security features, and 24/7 support |
All plans include a 14-day free trial.
Here is a brief overview of the features of each plan:
- Basic: This plan includes the most basic features of Office 24by7, such as email, calendar, tasks, and file sharing.
- Standard: This plan includes all of the features of the Basic plan, plus video conferencing, file collaboration, and mobile access.
- Premium: This plan includes all of the features of the Standard plan, plus advanced security features, and 24/7 support.
To choose the right plan for your needs, consider the number of users, the amount of storage you need, and the features you require.
Office24By7 Features
Hierarchical MonitoringManage the calling status and performance of your agents at different hierarchical status.
Inbound Call ManagementThe sales force automation software offers cloud telephony for managing inbound calls.
Post Call SurveyIt helps conduct call surveys to further improve your agents’ performance.
Reports & DashboardIntuitive dashboard helps perform call analysis for effective customer management.
Call Center ManagementInbound, outbound and blended call centres can streamline their processes with this software.
Surveys & Feedback…..
OTP AuthenticationTwo factor and single factor-based authentication to ensure the security of your customers’ data.
CommunicationInteractive communication with customers through IVR, 24×7.
Drip Marketing AutomationUse features like drip templates and triggers to manage your marketing campaigns.
Email Marketinghelps run email marketing campaigns in bulk with ease.
Contact ManagementCentralized address book along with segmentation and contact log creation.
Sales AutomationCapture leads, distribute and transfer them with this call centre software.
Mobile CRMAccess the leads’ data from any location and connect with customers even when you are on the go.
Office24By7 Specifications
| Specification | Details |
|---|---|
| Supported Platforms | Web, Android, iOS |
| Device | Desktop, laptop, tablet, smartphone |
| Deployment | Cloud-based |
| Suitable For | Small businesses, medium businesses, large enterprises |
| Business Specific | Call center, customer service, sales, marketing |
| Language | English, French, German, Spanish, Portuguese, Italian, Russian, Japanese, Chinese (Simplified), Chinese (Traditional) |
Office24By7 FAQ
Q. Can I integrate 24by7 software with CRM tools?
A. 24by7 software can be integrated with CRM solutions like HubSpot, Zoho CRM, Freshdesk, Zendesk and more.
Q. Can technical support teams use 24by7 software?
A. Technical support teams can address more queries in less time with 24by7 software, which ensures multi-channel communication.
Q. Does 24by7 software support IVR functionalities?
A. 24by7 software provides the automated telephony menu so that your business can stay available for customers 24×7 and address their queries through interactive voice responses.
Q. Is Office24by7 software compliant with TRAI regulations?
A. Yes, the software is fully compliant with the TRAI regulations.
Q. Can I book Office24by7 demo online?
A. Free demo support for 24by7 software is available at request.
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