MyOperator

MyOperator

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What is MyOperator?

MyOperator is a leading call center software solution for businesses of all sizes in India. It is trusted by a vast number of businesses that require a fully functional call center. MyOperator enables users to conduct and track a large volume of calls in real time. The call center solution automatically routes calls to the most available call operators. It also checks for the operators who are free when a customer calls.

MyOperator can be easily integrated with your existing APIs. It facilitates seamless data sharing with CRMs for effortless sales work. MyOperator IVR generates push reports through SMS and Emails to keep operational information at the fingertips of managers and call operators. For real-time monitoring, managers can use the live dashboard.

Here are some of the key features of MyOperator:

  • Real-time call routing: Calls are automatically routed to the most available call operator, ensuring that customers are never put on hold.
  • CRM integration: MyOperator can be seamlessly integrated with your CRM system, so you can keep track of customer interactions across all channels.
  • IVR: MyOperator’s IVR system can be used to create interactive voice response systems, so callers can navigate your call center without speaking to a human agent.
  • Call reporting: MyOperator provides detailed call reports so you can track the performance of your call center and identify areas for improvement.
  • Live dashboard: MyOperator’s live dashboard provides real-time insights into your call center, so you can monitor performance and make adjustments as needed.

MyOperator is a powerful call center solution that can help businesses of all sizes improve their customer service. If you are looking for a reliable and affordable call center solution, MyOperator is a great option.

Here are some additional benefits of using MyOperator:

  • Scalable: MyOperator can be scaled to meet the needs of businesses of all sizes.
  • Secure: MyOperator uses the latest security measures to protect your data.
  • User-friendly: MyOperator is easy to use and set up.
  • 24/7 support: MyOperator offers 24/7 support so you can get help when you need it.

If you are looking for a reliable and affordable call center solution, MyOperator is a great option. It is trusted by a vast number of businesses in India and offers a wide range of features that can help you improve your customer service.

My Operator features

My Operator software works for all businesses and helps them create a simple and automatic call handling process. MyOperator call centre software offers the following features:

  1. Virtual number
  2. Toll-free number
  3. Vanity numbers
  4. Call recorder
  5. Call tracker
  6. Push notification reports
  7. Live dashboard
  8. Live call info
  9. Performance reports
  10. Multi-level IVR
  11. After hours call routing
  12. Real-time transfer
  13. One comprehensive panel for IVR design, integrations, etc.
  14. Calling features like live call transfer, sticky agents, and more.
  15. Get local and international virtual numbers
  16. 24*7 customer support for your MyOperator account.
  17. Customized services as per your business needs and call volume.
  18. Multi-level layers of safety for data security

How Does MyOperator Work?

MyOperator call center software operates in four steps:

  1. Customer Call: Caller/potential customer dials the centralized business phone number.
  2. Call Handling: MyOperator plays the recorded IVR message and asks caller to select extension or department.
  3. Call Forwarding: The call gets transferred to the considered department or agent. Meanwhile, MyOperator system is tracking and recording the call and its status.
  4. After Call: Callers can review the calling experience. Managers will get the call reports.

 

MyOperator mobile app for call management has the following features

  1. Virtual and tollfree number to attend multiple parallel calls and reduce chances of missed calls
  2. IVR solution to enable businesses to greet callers with a voice message and connect them to the correct agents based on their selection
  3. Automatic call routing to attend customer calls on the go
  4. Call tracking to check the history of each account, lead, or contact
  5. Detailed call reports to ensure constant and efficient team supervision
  6. Real-time updated logs to monitor missed calls, long hold time, and know trends
  7. Customer call recordings for reviewing and seeing the full context for each conversation
  8. Comprehensive panel for complete overview of team activity and productivity
  9. Click-to-call to quickly call customers

Multi-User Login to MyOperator App

MyOperator app provides permission based multi user login to ensure security and control over the call management app:

  1. Super admin: Gets complete control of the mobile app and other accounts. Can change the roles of other users. Receives all the reports, both agent and department wise.
  2. Manager: For head of the departments. Get complete access to the user accounts of only their department.
  3. Basic: Access to only your account. Cannot check the activities of others.

MyOperator Pricing & Plans

Plan Price Number of Agents Monthly Minutes Monthly Data Features
Basic $19/month 1 100 1GB Call tracking, call recording, call forwarding, IVR
Standard $49/month 3 500 5GB All features of Basic plan, plus: CRM integration, call queues, barge/whisper, call transfer
Premium $99/month 5 1000 10GB All features of Standard plan, plus: Video calls, live chat, email marketing

 

MyOperator Features

Choose your business number

Companies can choose their business phone numbers and customize it any time.

Analyze your business’s call traffic

Call center managers can monitor all the calls made in a day.

Connect your callers to the right agent

Users can create an IVR response system and use it to direct calls towards concerned agent or operator.

Notification Engine

MyOperator offers important updates to improve the workflows through notifications.

CRM

This call center software can integrate with the customer relationship management solution seamlessly and share data for leads

Call Recording

Call centres can use this software to record all the calls made on a daily basis. These recordings can be heard to monitor

Toll Free Number

Call centres can deploy toll free helpline numbers and increase the traffic to their marketing campaign.

Analytics and Reporting

The software offers detailed operational insights to improve daily workflows.

Smart Call Tracking

This software enables managers to track all the important details of the calls being made by the call centre. It records when and

Voicemail

The software also provides voicemail services that companies can use to record audio messages from their customers.

Intercom Groups

Organizations can create intercom groups for sharing calls and assigning it accordingly.

Sticky agent

This feature enables users to assign specific agents to sort out queries instantly.

Data Export

The software provides data in PDF and excel sheets which makes it easily shareable and readable.

SSL Security

The software uses SSL security system to protect call center data from any attempt of stealing.

API Integration

Organizations can integrate this software with their regular APIs for daily workflow.

MyOperator Specifications

Specification Value
Supported Platforms Web, Android, iOS
Device Any device with a web browser or mobile app
Deployment Cloud-based
Suitable For Businesses of all sizes
Business Specific Call tracking, call recording, call forwarding, IVR, CRM integration
Business Size Small, medium, large
Language English, Spanish, French, German, Italian, Portuguese, Russian, Chinese, Japanese, Korean

MyOperator FAQ

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