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What is MetaCaseDesk?

MetaCaseDesk is a cutting-edge help desk, ticketing, and performance management tool that caters to businesses of all sizes across the world. The software offers a comprehensive package of benefits to its users, including an array of out-of-the-box features and pricing options that can be tailored to the specific needs and budget of each business. The product is available both on-premise and in the cloud, with a free demo offered for those who wish to test its capabilities before committing.

MetaCaseDesk is highly compatible with SharePoint versions 2010, 2013, Office 365, and MetaCloud Options. Its seamless integration capabilities, combined with 3rd party API authentication, make it a flexible solution that can easily blend into any existing software infrastructure. With MetaCaseDesk, businesses can improve their brand image, enhance customer relationships and satisfaction levels, prioritize their top short-term and long-term goals, and automate critical processes to minimize the risk of errors.

By implementing MetaCaseDesk, companies can streamline their support operations and create a more efficient, effective, and enjoyable customer experience. Whether you’re a small business just starting out or a large enterprise looking to upgrade your help desk solution, MetaCaseDesk offers a robust, scalable, and user-friendly solution to meet your needs.




How Much Does MetaCaseDesk Cost?

MetaCaseDesk Pricing Plans:

Free Trial
Quote-based PlanContact vendor


What are MetaCaseDesk pricing details?

MetaCaseDesk Pricing Plans:

Free Trial


Quote-based Plan

Contact vendor

MetaCaseDesk pricing information is available only upon request. Contact the vendor directly to get a quite for your company.

Overview of MetaCaseDesk Features

  • Microsoft SharePoint Server Support
  • Analytical Dashboard
  • SLA Configuration & Notifications
  • Support Web Portal
  • Customer Web Portal
  • New Tickets Intake via Emails
  • Groups, Roles and Permissions
  • Multiple Instances Deployment in a SharePoint Environment
  • Multiple Authentication
  • Custom Fields
  • Auditing
  • Ticket Configuration
  • Assign/Re-Assign Tickets
  • Easy Integration
  • Email Alerts
  • Secured Access to Confidential Data
 MetaCaseDesk Benefits
  • MetaCaseDesk is an innovative Help Desk and Case Management Solution
  • Helps businesses resolve issues fast and efficiently serve customers
  • Widely relied upon by businesses to improve brand reputation and boost revenue
  • SharePoint compliant, making it stand out from competitors
  • Robust feature suite for creating/removing tickets, assigning to agents, tracking status, handling complaints, and analyzing/storing data
  • Easy to use, with no need for complex training
  • Backed by a team available for support via phone, email, or website
  • Offers tutorials and free learning materials, plus a free demo option

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based


  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

User Reviews

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