Mcube

Mcube

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What is MCube?

MCube is a cloud telephony solution that helps businessese connect instantly with their customers round the clock. Once integrated with CRM software, MCube cloud telephony software helps boost your sales outreach and gives insights about your leads.

This cloud telephony solutions integrates with CRM software to make your job easier. MCube software delivers a wide range of robust automatic call management features like business helpline, virtual PBX, call trackers, marketing automation tools like support management, and many others. It is easy to deploy and use and has customers like Mahindra SSG, Paragon, Starbucks, and ChaiPoint.

How Does MCube IVRS Work?

MCube IVR (Interactive voice response) is a digital telephony system that interacts with callers and enables them to make choices using their speech or typing the commands on the phone keypad. It enables organizations to use pre-recorded greetings and menu options.

This automated system integrates with other MCube products (MCube X or MCube Track) to connect with customers via a series of pre-programmed interactions. MCube X enables call transfer to answer queries quickly while MCube Track provides necessary details about the caller. This way organizations can configure personalized IVR messages and prompts. For MCube login, visit the official website.

Features of MCube Cloud Telephony System

MCube software offers a great deal of features for your organization to increase your sales exponentially:

  1. Administration: Handle call distribution among your team members and integrate telephony app to boost your sales outreach. MCube IVR offers an instinctive administrative UI, that gives you total power of the incoming call supervision and eases the workflow of your organization.
  2. Multi-level IVR: Customers listen to recorded greetings and information about the ongoing promotions/ upcoming events. Callers go through several stages of input prompts so that the call is re-routed to meet their requirements. This eliminates the wait time and call hang-ups of customers.
  3. Automated helpline: The software has inbound call capabilities so that customers can purchase services, subscription plans, and utilities without any agent. They can also use their phone to get information about bank balance, flight schedules, order status, and so on depending on the business. IVR can make outbound calls like delivering appointment information, past due bills, and more.
  4. Business Telephony system: Manage all inbound/ outbound calls with your own call management system. You can integrate the software with MCube X or MCube Track on a single or several toll-free numbers. This improves customer satisfaction and boosts revenue.
  5. Integration: MCube Cloud Telephony can be integrated with your existing CRM without any additional hardware. This will help your organization in managing calls and complex sales process. You can track leads from both online and offline sources and get accurate business insights for lead management.
  6. Reporting: Your organization can do performance analysis of all the works performed on the MCube platform. MCube cloud telephony system analytics generates an advanced and in-depth reading of how your employees are managing their sales.
  7. Scalability: MCube IVR provides an exceptionally flexible deployment, whether it is a simple business helpline or a calculated response for your campaigns. It even generates reports with scalable comparisons.
  8. Intricate Coding or Technical Knowledge: It is simple and easy to use. MCube software does not require much as compared to the features it offers are impeccable.

 

About MCube App for Cloud Telephony

MCube app is available for both Android and iOS. With MCube VMC login, it becomes easy for businesses to manage inbound voice calls automatically from anywhere in the world 24×7. MCube app offers call management options and customizable reporting/ alerts.

Mcube Pricing & Plans

Plan Price Features
Starter $29/month 100 minutes, 100 SMS, 100 voicemails, basic CRM integration
Professional $49/month 500 minutes, 500 SMS, 500 voicemails, advanced CRM integration, call tracking, call recording
Enterprise $99/month 1000 minutes, 1000 SMS, 1000 voicemails, all features of Professional plan, plus call queuing, call routing, call analytics

Please note that these are just some of the Mcube plans. For more information, please visit the Mcube website.

Here are some additional details about the Mcube plans:

  • Starter plan: The Starter plan is a good option for small businesses that need a basic call center solution. It includes 100 minutes, 100 SMS, and 100 voicemails per month. It also includes basic CRM integration.
  • Professional plan: The Professional plan is a good option for medium businesses that need a more advanced call center solution. It includes 500 minutes, 500 SMS, and 500 voicemails per month. It also includes advanced CRM integration, call tracking, and call recording.
  • Enterprise plan: The Enterprise plan is a good option for large businesses that need a comprehensive call center solution. It includes 1000 minutes, 1000 SMS, and 1000 voicemails per month. It also includes all features of the Professional plan, plus call queuing, call routing, and call analytics.

Mcube Features

CRM integration

Integrates with CRM software to help businesses track leads from different channels.

Lead Management

Generate leads for your campaigns, ads, and route them for successful transaction.

Customisable Welcome Greeting

Generate a greeting message for your customers when they are onboarded with your organization as customer

API Integration

Integrate your daily workflows API into the system and start working in real-time. It makes your work simpler and more

Toll Free Number

Offer a business helpline number and manage it with multiple customer service executives, as they can get the call diverted to

Call Center Management

MCube helps manage the large number of customer calls at call centres through easy dashboard and virtual

Outbound Reporting

Manage outbound calls and create a record to analyse the performance of your outbound calling team.

Analytical Reports

Create customizable reports about customer interaction and find ways to improve.

Mobile App

Call executives can easily re-route the calls to their seniors through the MCube software.

Internal Call Transfer

Call executives can easily re-route the calls to their seniors through the MCube software.

Inbound Reporting

Get daily reports for the number of calls taken, time per call, and other call-related metrics in

Voice & Data Integration

Integrate data such as music and sound recordings for your customers to hold on while you re-route their call.

Mcube Specifications

Specification Value
Supported Platforms Windows, Mac, Linux
Device Desktop, laptop, smartphone, tablet
Deployment Cloud-based
Suitable For Small businesses, medium businesses, large businesses
Business Specific CRM integration, call tracking, call recording, call queuing, call routing, call analytics
Business Size Up to 1000 users
Language English, French, German, Spanish, Portuguese, Chinese, Japanese, Korean

Mcube FAQ

Videos: Mcube

Photos: Mcube

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