LiveChat

LiveChat

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9/10 (Expert Score)
Product is rated as #6 in category Customer Support Software
LiveChat is a customer service chat based software that helps to interact with support teams right from the website, social media and mobile app
Ease of Use
8.9
Features
8.5
Value for Money
8.9
Customer Support
8.5
PROS:
  • Easy to setup.
  • Realtime visitor monitoring.
  • Monitor users’ visit history.
  • Ability to see geographic location of visitor.
  • Enable customers queue and begin chats with specific clients.
  • Talk with unlimited customers in real time at the same time.
  • Google Analytics and CRM integration.
CONS:
  • Users report of high pricing.
  • Reports of slowness in some browsers like UC browser and Edge.

About LiveChat


LiveChat is a customer service chat based software that helps to interact with support teams right from the website, social media and mobile app. It is easy to setup by just embedding a piece of code on the website and ready to use. It is considered as one of the top customer service software provider in the world by providing services in more than 150 countries serving 25000 plus businesses.

LiveChat is fully customizable chat window with the ability to rebrand to the requirements of the user. It has ability to chat with multiple users at a time and saves the time when compared to phone support. LiveChat integrates with ticketing system to enable users to create tickets automatically to resolve the issue or query. It supports multiple devices and apps on android and iOS platforms. It is ideal software and powerful solution for ecommerce websites to resolve multiple customer queries quickly.


English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian, Thai.
Desktops, Android and iOS devices .
India, Australia, Brazil, Canada, China, Germany, Japan, Mexico, United Kingdom, United States.
Large, Medium and Small Business.

Pricing

Starting from: $16/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

LiveChatpricingplans

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Features

  • Fully customizable chat window and buttons (logo, colors)
  • Operator activity reports and analytics
  • Mobile apps for iOS and Android
  • Built-in help desk
  • Proactive chats and triggers
  • Goal management
  • Canned responses
  • Ticket form
  • Multiple website support
  • Automated follow-ups
  • Tag-based reports
  • Interactive reports
  • Group statistics
  • Staffing prediction
  • Agent activity reports
  • On-demand reporting
  • First response time reporting
  • Average response time reporting
  • Automated greetings
  • Proactive chats
  • Mobile chat window
  • Credit card masking
  • Banned visitors list
  • Security assistance
  • Chat windows translations
  • Pop-up or embedded chat window
  • Chat window CSS customization
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Pros and cons


PROS:
  • Easy to setup.
  • Realtime visitor monitoring.
  • Monitor users’ visit history.
  • Ability to see geographic location of visitor.
  • Enable customers queue and begin chats with specific clients.
  • Talk with unlimited customers in real time at the same time.
  • Google Analytics and CRM integration.

CONS:
  • Users report of high pricing.
  • Reports of slowness in some browsers like UC browser and Edge.


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Benefits

  • Easy to setup by jut embedding few lines of code.
  • Ability to reach more customers in less time.
  • Innumerable customization options.
  • Integrated with ticketing system.
  • Real-time traffic monitoring.
  • Ideal for e-commerce sales and support.
  • Support for over 30 languages.
  • Compatible with all browsers.
  • Supports Android and iOS devices.
  • Generate the reports and measure the speed of service.

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FAQ

What are the main features of App?

  • Browse chat history with a particular customer
  • Transfer customers to another agent
  • Organize conferences and invite available agents to chat
  • Get notifications about chats and conferences
  • See customers’ details, including page and geolocalization
  • Talk with unlimited customers in real time at the same time

What type of pricing plans does App offer?

Starting from: $16.00/month Pricing model: Subscription Free Trial: Available (No Credit Card required)

What languages does App support?

English

Does App offer an API?

No, LiveChat doesn’t user API .

Specification: LiveChat

Best For

Large Business, Medium Business, Small Business

Free Trial

Available

Pricing Plans

14 Day Free Trial, Yearly pricing starts at $7.49 per month, Monthly pricing starts at $9.99 per month.

Device Supported

IOS, Mac OS, Windows

Deployment Type

Cloud Hosted, On Premise, Open API, SaaS

Campaign Management

Campaign Analysis, Campaign Management, Campaign Scheduling, Campaign Segmentation

Email Marketing Features

Automate Email Scheduling, Email Invitations & Reminders, Email List Building, Email Templates, Email Tracking

Mobile Platforms

Android, iOS

Reporting and Analytics

Real Time Analytics, Web Analytics

Subscription Management

Yes

Customer Support

Email, Live Support, Phone, Tickets

Activity Tracking

No

Activity Management

No

Content Management

No

Customer Segmentation

No

Starting Price

$29/month

Videos: LiveChat

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