LiveChat
- Easy to setup.
- Realtime visitor monitoring.
- Monitor users’ visit history.
- Ability to see geographic location of visitor.
- Enable customers queue and begin chats with specific clients.
- Talk with unlimited customers in real time at the same time.
- Google Analytics and CRM integration.
- Users report of high pricing.
- Reports of slowness in some browsers like UC browser and Edge.
About LiveChat
LiveChat is a customer service chat based software that helps to interact with support teams right from the website, social media and mobile app. It is easy to setup by just embedding a piece of code on the website and ready to use. It is considered as one of the top customer service software provider in the world by providing services in more than 150 countries serving 25000 plus businesses.
LiveChat is fully customizable chat window with the ability to rebrand to the requirements of the user. It has ability to chat with multiple users at a time and saves the time when compared to phone support. LiveChat integrates with ticketing system to enable users to create tickets automatically to resolve the issue or query. It supports multiple devices and apps on android and iOS platforms. It is ideal software and powerful solution for ecommerce websites to resolve multiple customer queries quickly.
Starting from: $16/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)
Features
- Fully customizable chat window and buttons (logo, colors)
- Operator activity reports and analytics
- Mobile apps for iOS and Android
- Built-in help desk
- Proactive chats and triggers
- Goal management
- Canned responses
- Ticket form
- Multiple website support
- Automated follow-ups
- Tag-based reports
- Interactive reports
- Group statistics
- Staffing prediction
- Agent activity reports
- On-demand reporting
- First response time reporting
- Average response time reporting
- Automated greetings
- Proactive chats
- Mobile chat window
- Credit card masking
- Banned visitors list
- Security assistance
- Chat windows translations
- Pop-up or embedded chat window
- Chat window CSS customization
Pros and cons
- Easy to setup.
- Realtime visitor monitoring.
- Monitor users’ visit history.
- Ability to see geographic location of visitor.
- Enable customers queue and begin chats with specific clients.
- Talk with unlimited customers in real time at the same time.
- Google Analytics and CRM integration.
- Users report of high pricing.
- Reports of slowness in some browsers like UC browser and Edge.
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Benefits
- Easy to setup by jut embedding few lines of code.
- Ability to reach more customers in less time.
- Innumerable customization options.
- Integrated with ticketing system.
- Real-time traffic monitoring.
- Ideal for e-commerce sales and support.
- Support for over 30 languages.
- Compatible with all browsers.
- Supports Android and iOS devices.
- Generate the reports and measure the speed of service.
FAQ
What are the main features of App?
- Browse chat history with a particular customer
- Transfer customers to another agent
- Organize conferences and invite available agents to chat
- Get notifications about chats and conferences
- See customers’ details, including page and geolocalization
- Talk with unlimited customers in real time at the same time
What type of pricing plans does App offer?
Starting from: $16.00/month Pricing model: Subscription Free Trial: Available (No Credit Card required)
What languages does App support?
Does App offer an API?
Specification: LiveChat
| Best For | Large Business, Medium Business, Small Business |
|---|---|
| Free Trial | Available |
| Pricing Plans | 14 Day Free Trial, Yearly pricing starts at $7.49 per month, Monthly pricing starts at $9.99 per month. |
| Device Supported | IOS, Mac OS, Windows |
| Deployment Type | Cloud Hosted, On Premise, Open API, SaaS |
| Campaign Management | Campaign Analysis, Campaign Management, Campaign Scheduling, Campaign Segmentation |
| Email Marketing Features | Automate Email Scheduling, Email Invitations & Reminders, Email List Building, Email Templates, Email Tracking |
| Mobile Platforms | Android, iOS |
| Reporting and Analytics | Real Time Analytics, Web Analytics |
| Subscription Management | Yes |
| Customer Support | Email, Live Support, Phone, Tickets |
| Activity Tracking | No |
| Activity Management | No |
| Content Management | No |
| Customer Segmentation | No |
| Starting Price | $29/month |
Videos: LiveChat
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