LiveAgent
- Easy and simple interface.
- Ticketing software integration.
- Customization.
- Ip phone line configuration.
- Multichannel integration.
- Live Chat.
- Social Media integration.
- Performance tracking.
- Whatsapp integration.
- Need to improve google maps integration.
- Users report outdated interface.
About LiveAgent
LiveAgent is an ultimate helpdesk support solution to handle customer queries and support through multiple channels. It is equipped with numerous features like universal inbox, automated ticket routing, real-time chat, proactive chat invitation, hybrid ticket stream, Performance Reports, Email templates, social media integration, Voice integration, call recording and many more.
LiveAgent has been trusted by more than 10,000 companies to manage their customer support effectively. It is a cloud based platform available in 39 languages. LiveAgent customer support solutions fits all businesses of any scale. There are plenty of options to scale to the required features that are required for the business.
No need to have multiple licences for different types of websites. With one licence embed separate chat buttons, contact forms, or knowledge base portals for your different brand websites. Thus all your support channels can be managed under one roof. LiveAgent can seamlessly integrate with the business softwares to facilitate the communication and workflow among various departments in an organization.
Starting from: $15/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)
Features
- Help center.
- Suggestions
- Hybrid tickets
- Departments, tags and filters
- Automatic ticket distribution
- Audit log
- Call recordings
- Automatic call routing
- Email notifications
- File sharing
- Multichannel support
- Customer forum
- Time tracking
- Real-time visitor monitoring
- Time & event-based automation rules
- Search & replace
- SLA management
- Ticketing system
- Feedback management
- Ticket export
- Drag-and-drop file attachments
- Live chat
- Custom ticket fields
- Gamification
- Knowledge base
- Ticket & chat satisfaction surveys
- IVR system
- Video calls
- Spam filters
- Analytics
Pros and cons
- Easy and simple interface.
- Ticketing software integration.
- Customization.
- Ip phone line configuration.
- Multichannel integration.
- Live Chat.
- Social Media integration.
- Performance tracking.
- Whatsapp integration.
- Need to improve google maps integration.
- Users report outdated interface.
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Benefits
- Simplified, Easy and fast setup.
- Users can get instant information when chat operators are not available.
- No need to maintain large team to handle large number of queries.
- Automatically routes the tickets to the appropriate department.
- Knowledge base to get acquainted with the software.
- SLA Management.
- Reporting and Analytics.
- Website performance is not effected with chat widget.
FAQ
What are the main features of App?
- Universal inbox
- Ticketing
- Hybrid ticket stream
- Automated ticket distribution
- Rules
- Time Rules
- Responsibility
- Departments
- Tags
- Service-Level-Agreement (SLA)
What type of pricing plans does App offer?
Starting from: $15.00/month Pricing model: Subscription Free Trial: Available (No Credit Card required)
What languages does App support?
Does App offer an API?
Specification: LiveAgent
| Best For | Large Business, Medium Business, Small Business |
|---|---|
| Free Trial | Available |
| Pricing Plans | 14 Day Free Trial, Yearly pricing starts at $7.49 per month, Monthly pricing starts at $9.99 per month. |
| Device Supported | IOS, Mac OS, Windows |
| Deployment Type | Cloud Hosted, On Premise, Open API, SaaS |
| Campaign Management | Campaign Analysis, Campaign Management, Campaign Scheduling, Campaign Segmentation |
| Email Marketing Features | Automate Email Scheduling, Email Invitations & Reminders, Email List Building, Email Templates, Email Tracking |
| Mobile Platforms | Android, iOS |
| Reporting and Analytics | Real Time Analytics, Web Analytics |
| Subscription Management | Yes |
| Customer Support | Email, Live Support, Phone, Tickets |
| Activity Tracking | No |
| Activity Management | No |
| Content Management | No |
| Customer Segmentation | No |
| Starting Price | $29/month |
Videos: LiveAgent
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