LiveAgent

LiveAgent

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9.1/10 (Expert Score)
Product is rated as #4 in category Customer Support Software
LiveAgent is an ultimate helpdesk support solution to handle customer queries and support through multiple channels.
Ease of Use
9.1
Features
8.9
Value for Money
9.0
Customer Support
8.8
PROS:
  • Easy and simple interface.
  • Ticketing software integration.
  • Customization.
  • Ip phone line configuration.
  • Multichannel integration.
  • Live Chat.
  • Social Media integration.
  • Performance tracking.
CONS:
  • Whatsapp integration.
  • Need to improve google maps integration.
  • Users report outdated interface.

About LiveAgent


LiveAgent is an ultimate helpdesk support solution to handle customer queries and support through multiple channels. It is equipped with numerous features like universal inbox, automated ticket routing, real-time chat, proactive chat invitation, hybrid ticket stream, Performance Reports, Email templates, social media integration, Voice integration, call recording and many more.

LiveAgent has been trusted by more than 10,000 companies to manage their customer support effectively. It is a cloud based platform available in 39 languages. LiveAgent customer support solutions fits all businesses of any scale. There are plenty of options to scale to the required features that are required for the business.

No need to have multiple licences for different types of websites. With one licence embed separate chat buttons, contact forms, or knowledge base portals for your different brand websites. Thus all your support channels can be managed under one roof. LiveAgent can seamlessly integrate with the business softwares to facilitate the communication and workflow among various departments in an organization.


English, Arabic, Chinese (Simplified), Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian, Thai.
Desktops, Android and iOS devices .
India, United States, Canada, United Kingdom, Australia, China, Japan, Germany.
Large, Medium and Small Business.

Pricing

Starting from: $15/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Liveagent pricing plans

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Features

  • Help center.
  • Suggestions
  • Hybrid tickets
  • Departments, tags and filters
  • Automatic ticket distribution
  • Audit log
  • Call recordings
  • Automatic call routing
  • Email notifications
  • File sharing
  • Multichannel support
  • Customer forum
  • Time tracking
  • Real-time visitor monitoring
  • Time & event-based automation rules
  • Search & replace
  • SLA management
  • Ticketing system
  • Feedback management
  • Ticket export
  • Drag-and-drop file attachments
  • Live chat
  • Custom ticket fields
  • Gamification
  • Knowledge base
  • Ticket & chat satisfaction surveys
  • IVR system
  • Video calls
  • Spam filters
  • Analytics

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Pros and cons


PROS:
  • Easy and simple interface.
  • Ticketing software integration.
  • Customization.
  • Ip phone line configuration.
  • Multichannel integration.
  • Live Chat.
  • Social Media integration.
  • Performance tracking.

CONS:
  • Whatsapp integration.
  • Need to improve google maps integration.
  • Users report outdated interface.


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Benefits

  • Simplified, Easy and fast setup.
  • Users can get instant information when chat operators are not available.
  • No need to maintain large team to handle large number of queries.
  • Automatically routes the tickets to the appropriate department.
  • Knowledge base to get acquainted with the software.
  • SLA Management.
  • Reporting and Analytics.
  • Website performance is not effected with chat widget.

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FAQ

What are the main features of App?

  • Universal inbox
  • Ticketing
  • Hybrid ticket stream
  • Automated ticket distribution
  • Rules
  • Time Rules
  • Responsibility
  • Departments
  • Tags
  • Service-Level-Agreement (SLA)

What type of pricing plans does App offer?

Starting from: $15.00/month Pricing model: Subscription Free Trial: Available (No Credit Card required)

What languages does App support?

English

Does App offer an API?

Yes, LiveAgent have API .

Specification: LiveAgent

Best For

Large Business, Medium Business, Small Business

Free Trial

Available

Pricing Plans

14 Day Free Trial, Yearly pricing starts at $7.49 per month, Monthly pricing starts at $9.99 per month.

Device Supported

IOS, Mac OS, Windows

Deployment Type

Cloud Hosted, On Premise, Open API, SaaS

Campaign Management

Campaign Analysis, Campaign Management, Campaign Scheduling, Campaign Segmentation

Email Marketing Features

Automate Email Scheduling, Email Invitations & Reminders, Email List Building, Email Templates, Email Tracking

Mobile Platforms

Android, iOS

Reporting and Analytics

Real Time Analytics, Web Analytics

Subscription Management

Yes

Customer Support

Email, Live Support, Phone, Tickets

Activity Tracking

No

Activity Management

No

Content Management

No

Customer Segmentation

No

Starting Price

$29/month

Videos: LiveAgent

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