Lightico is a cloud-based eSigning and sharing platform for digital contracts. Sales, services, and regulatory compliance can all benefit from Lightico’s in-call document eSigning and sharing solution. As call agents speak to customers over the phone, Lightico enables them to capture customer IDs, share images, complete smart forms, process payments, and collect eSignatures in real-time.
Sales representatives can close sales on their first contact with customers with Lightico by making sales conversations visual and by capturing contract signatures. With the help of secure eSignature and payment processing technology, sales reps can engage customers visually with product photos, sign orders, and collect payments.
Lightico provides agents with context about the customer’s issue, so issues can be resolved as soon as they arise. Customers are able to share images or videos of their service issues in order to provide their own perspective. If the complaint is related to a regulatory requirement, customers can also submit photo IDs or select relevant documents. All of this information is stored in our cloud-based system, which allows agents to maintain long-term records for compliance purposes.