What is Knowlarity and how does it work?
Knowlarity’s cloud-based solutions offer a secure, flexible, and automated platform that helps businesses of all sizes to digitize their operations and deliver a seamless customer experience across multiple channels.
Here are some of the key features of Knowlarity’s cloud-based solutions:
- Secure: Knowlarity’s cloud-based solutions are hosted on a secure platform that meets the highest industry standards.
- Flexible: Knowlarity’s cloud-based solutions are highly flexible and can be customized to meet the specific needs of your business.
- Automated: Knowlarity’s cloud-based solutions can automate many of the tasks involved in customer service, freeing up your employees to focus on more important things.
- Multichannel: Knowlarity’s cloud-based solutions can be used to communicate with customers across multiple channels, including voice, messaging, video, and email.
- AI-enabled: Knowlarity’s cloud-based solutions can be used to integrate with AI-powered tools, such as chatbots and speech analytics, to provide a more personalized and engaging customer experience.
Knowlarity’s cloud-based solutions can help businesses of all sizes to improve their customer service, increase sales, and boost their bottom line.
Here are some specific examples of how Knowlarity’s cloud-based solutions can help businesses:
- Improve customer service: Knowlarity’s cloud-based solutions can help businesses to improve their customer service by providing a more efficient and effective way to handle customer inquiries.
- Increase sales: Knowlarity’s cloud-based solutions can help businesses to increase sales by providing a more personalized and engaging customer experience.
- Boost the bottom line: Knowlarity’s cloud-based solutions can help businesses to boost their bottom line by reducing costs and increasing efficiency.
If you are looking for a cloud-based solution that can help you to improve your customer service, increase sales, and boost your bottom line, then Knowlarity is a great option.
- Cloud Contact Centre
- Virtual Number
- IVR Solution
- Number Masking
- Lead Management
- Missed Call
- Toll Free Number
- Automated Outbound Calling
- Google Verified Calling
- Click to Call
- Softphone Solution (MPLS)
- Virtual Mobile Number CLI
- Promotional SMS
- Transactional SMS
- Video Platform
- Track, Record & Manage
- Personalized Room Links
- AI-enabled platform
- Speech Analytics
- Text to Speech
- Outbound Call CenterAn outbound call center deals exclusively with outbound calls. The call center calls the customer – for example to inform him about the latest offers or to sell something.
- Inbound Call CenterAn inbound call center receives incoming calls from customers. Support teams typically monitor inbound centers since the calls tend to come from existing customers with issues or questions. An outbound call center, on the other hand, makes outgoing calls to shoppers.
- Progressive DialerProgressive dialing is a ‘middle ground’ solution that falls somewhere between manual dialing and more sophisticated predictive dialer solutions. A progressive dialer, like a predictive dialer, is used to eliminate the need for agents to manually dial customer phone numbers when making outbound calls. Customer support, distribution, telemarketing, collections, and any other area that involves making outbound calls from a list but does not want to burden their call center agents with the actual dialing use progressive dialers.
- Queue Management (Calls)A queue is the duration of time when something is ready to be worked on, but is waiting for someone to work on it, called wait time or queue time. These queues and delays build up across the whole system of tasks and resources, from the beginning of a project to the end, and make our projects take much longer.
- IVR SupportInteractive voice response (IVR) is telephony software technology commonly found in call centers. IVR allows businesses to interact with callers through a series of automated menus, often enabling the customer to self-serve for faster resolution.
- Auto Call RecordingAuto call recording and advanced telephony capabilities allow you to get rid of partial recollection of telephone calls, improve sales performance, and always stay on top of your customer and prospect relationships.
- Call MonitoringA call center feature that lets managers listen in on agents’ calls in order to improve agent performance. Also called “agent monitoring” and “call logging,” it can be done in real time with or without the agent’s knowledge, or calls can be recorded for later retrieval.
- Concurrency SupportMany software offer concurrency support, allowing several users to operate on the same record simultaneously. Similarly, concurrency control is the mechanism through which the outcome of the update\delete operation of a record is defined, when you have multiple users working on the same record at the same time.
- Live ChatLive chat is a medium that allows the employees to interact with website visitors or with each other in real-time. It can be either text, voice, or video-based chat that team members can use to get in touch with each other to discuss or resolve any ongoing issues.
- Predictive DialerA predictive dialer is an outbound calling system that automatically dials from a list of phone numbers. A predictive dialer makes calls to numbers before it senses a link, at which point it transfers the call to a live agent. Busy signals, voicemails, no-answers, disconnected numbers, and so on are all filtered out by dialers.
Knowlarity Technical details
|Customer Type||Large Enterprises
|API||Location / Phone Number||Haryana, India|
Mobile – Android
Mobile – iOS
|Category||Call Center Software|
Knowlarity is Call Center Software. Knowlarity offers the following functionalities:
- Outbound Call Center
- Inbound Call Center
- Progressive Dialer
- Queue Management (Calls)
- IVR Support
- Auto Call Recording
- Call Monitoring
Here`s a list of the best alternatives for Knowlarity:
- Freshdesk Contact Center (Formerly Freshcaller)
- Ozonetel CloudAgent
Yes, Knowlarity provides API.