What is JitBit HelpDesk?
Jitbit HelpDesk is a comprehensive help desk ticketing system trusted by freelancers, small businesses, startups, and large enterprises. Designed for deployment via cloud hosting and self-hosting, this tool enables users to manage and track incoming support request emails as well as their associated tickets. It leverages machine learning to automate tasks and allow you to focus more on customer service operations instead of tedious back-office tasks.
Additionally, this software focuses on UI simplicity. It is not bloated with features that are unessential to customer support so you can expect a no-fuss user experience the moment you implement it. The platform even has short and efficient administrator pages that make it quick to navigate. You can even fully customize the entire look of the software by supplying your own CSS styles or adjusting the color scheme according to your branding.
Unlike traditional help desk platforms, JitBit HelpDesk has a powerful REST API that lets it integrate with dozens of external applications. It can work seamlessly with your company’s existing software, email, and Active Directory. Moreover, to make things more convenient for you, the platform supports single sign-on features that let you connect the app to different authentication systems.
With this at your disposal, you can get a detailed overview of your tickets and customers. Your business can then organize tickets by allocating tags and categories and view specific tickets through filters. In addition, you can also use filters to apply certain actions, route tickets, and set priorities. You can likewise use tickets to establish a knowledge base and look at your company’s business performance.
What’s more is that JitBit HelpDesk is a relatively affordable support solution compared to its competitors. For one, they don’t price their plans per agent and they offer monthly and annual pricing options. All of their contracts also include free upgrades within a year as well as discounted upgrades afterward.
How Much Does JitBit HelpDesk Cost?
JitBit HelpDesk Pricing Plans:
What are JitBit HelpDesk pricing details?
JitBit HelpDesk Pricing Plans:
JitBit offers different pricing plans depending on your deployment preferences. These are all inclusive of 24/7 support, instant delivery, and free upgrades. On-Premise HelpDesk Ticketing System Pricing:Small – $1699
- Supports Up to 10 Agents
- Free Upgrades Within 1 Year
- Perpetual License
Company – $3499
- Supports Up to 20 Agents
- Free Upgrades Within 1 Year
- Perpetual License
- Native iOS and Android Applications
- API, SAML
Enterprise – $4999
- Supports an Unlimited Number of Agents
- Free Upgrades Within 1 Year
- Perpetual License
- Native iOS and Android Applications
- API, SAML
- Source Codes
- GIT-Access to Latest Code Updates
- Expedited Support
SaaS Help Desk PricingFreelancer – $29/month (billed monthly) or $24.92/month (billed annually)
- Supports 1 Agent
- 500MB Storage Space
- Upgrade/Downgrade Anytime
Startup – $69/month (billed monthly) or $59.25/month (billed annually)
- Supports Up to 4 Agents
- 1GB Storage Space
- Native iOS and Android Applications
- Upgrade/Downgrade Anytime
Company – $129/month (billed monthly) or $108.25/month (billed annually)
- Supports Up to 7 Agents
- 5GB Storage Space
- Native iOS and Android Applications
- Personal Domain
- Downloadable Backups
- Upgrade/Downgrade Anytime
Enterprise – $249/month (billed monthly) or $208.25/month (billed annually)
- Supports Up to 9 Agents ($29/extra agent)
- Unlimited Storage Space
- Native iOS and Android Applications
- Personal Domain
- Downloadable Backups
- CDN
- Option to Hide JitBit Branding
- Expedited Support
- HIPAA Compliance
- BAA
- Upgrade/Downgrade Anytime
Overview of JitBit HelpDesk Features
- Mobile Help Desk
- Two-Way Email Integration
- POP3/IMAP/SMTP
- Ticketing Management
- Secure Web-Based Interface
- Customer Support Request Tagging
- File Attachment Support
- Asset Management
- Canned Responses
- Knowledge Base
- Help Desk Automation
- Team Mailbox
- Reporting Options
- SSL Encryption
- Real-Time Updates
- Multilingual Support
Overview of JitBit HelpDesk Benefits
Using JitBit HelpDesk, you can perform a variety of tasks such as ticket routing, knowledge base creation, ticket filtering and categorization, asset tracking, and performance reporting. You can even set automation rules to cut down routine work and focus more on assisting your clients. In addition to these, this software also offers the following benefits:
Simplified Help Desk Efforts
JitBit HelpDesk is simple and uncluttered, making it easy for agents and end-users to utilize. From managing email tickets to accessing the self-service portal, this software is a breeze to use. JitBit also has a fast and intuitive visual UI that makes administrator pages short and efficient, therefore, faster to navigate. To make further simplify your help desk efforts, the software also supports a single sign-on feature that lets you connect it to your local Windows authentication system, Google accounts, or any other external authentication provider.
Better Customer Service
Optimize the way you handle customer service requests using JitBit’s machine learning-powered automation. This feature enables the application to quickly suggest relevant FAQ articles to agents so that they can accommodate your clients’ needs better. It also allows you to create rule-based chatbots and auto-responders so that you can respond to common scenarios much faster without wasting manpower.
Streamlined Ticket Management
JitBit HelpDesk has a ticket grid view showing the status of all your new and ongoing tickets. The grid can also use filters in order for your business to customize your view of the tickets coming in. You can likewise group and merge tickets, categorize customer tickets, as well as assign tickets to your company’s specific team members. It even allows you to track support tickets and manage contacts by integrating with your company’s email and Active Directory.
Better Performance Tracking
The tool’s reporting tool also makes it easy for you to keep a critical eye on your team performance. Jitbit offers a set of built-in analytical reports that will give your business insights about various issues and a customized report feature that allows you to build your own reports quickly.
Seamless Integrations
Jitbit Helpdesk integrates with dozens of external apps. Be it project management systems, CRM tools, bug-trackers, or other software solutions, this platform can support it to cater to your operational needs. Furthermore, JitBit has a powerful REST API that lets you can connect it to any other business systems you have in place.
More Professional Looking Help Desk
Other than giving you a self-hosted option so you can implement the application on your own servers, JitBit also offers a wide variety of customization options to help you apply your branding to the platform. You can choose to add your logo, change the colors of the interface, as well as supply your own CSS to fully configure the look of the platform.
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
- Chinese
- German
- Hindi
- Spanish
- French
- Russian
- Italian
- Dutch
- Portugese
- Polish
- Turkish
- Swedish
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
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