What is Intalk.io and how does it work?
Intalk.io is an Indian-based multichannel customer engagement software solution with enterprise-grade communication capabilities. It unifies all business communication channels, including voice, email, SMS, social media, and webchat, within a dynamic and comprehensive, centrally managed Customer Experience Management Platform (CXMP). Intalk.io’s smart solutions make it easier for users to manage the workflow using cloud contact center technology, providing a seamless experience.
Intalk.io helps businesses improve customer satisfaction, boost ROI, and increase FCR across all departments and sectors. It ensures that your customers have a seamless experience while interacting with you. It focuses on helping you overcome challenges and strengthen customer relationships.
With Intalk.io, users get a cloud contact center software solution that positions their brand in the right direction by providing outstanding customer service and gives them a competitive advantage by increasing quality leads. You can increase your sales team’s productivity by focusing on the right leads. Furthermore, it gives your staff the tools they need to convert more customers. The platform also offers a free demo.
Here are some of the key features of Intalk.io:
- Unified communication channels: Intalk.io unifies all business communication channels, including voice, email, SMS, social media, and webchat, within a single platform. This makes it easy for businesses to manage customer interactions across all channels and provides a seamless experience for customers.
- Cloud-based: Intalk.io is a cloud-based solution, which means that it can be accessed from anywhere with an internet connection. This makes it easy for businesses to scale their contact center operations as needed.
- Scalable: Intalk.io is a scalable solution that can grow with your business. As your business grows, you can easily add more agents or channels to your contact center.
- Secure: Intalk.io is a secure solution that protects your customer data. It uses industry-standard security measures to protect your data from unauthorized access.
- Easy to use: Intalk.io is easy to use and does not require any special training. This makes it a good option for businesses of all sizes.
Overall, Intalk.io is a powerful and versatile customer engagement software solution that can help businesses of all sizes improve customer satisfaction, boost ROI, and increase FCR. If you are looking for a cloud-based, scalable, and secure customer engagement solution, Intalk.io is a great option.
Intalk.io is available in Cloud-Based, On-Premise, as well as Hybrid Models.
- Multi-Channel Interaction Handling
- Intelligent IVR
- Automatic Call Distribution (ACD)
- Meeting & Callback Scheduler
- Call Recording
- A Spectacular Configuration Manager
- Multi-Level Disposition Labelling
- Web Call Back
- CTI Screen Pop-Ups
- Real-time Monitoring
- Sticky Agent
- Mobile Agent
- Customer Satisfaction Rating
- Intelligent Contact Routing
- Historical Reports and Real-time Dashboard
- Outbound Call CenterAn outbound call center deals exclusively with outbound calls. The call center calls the customer – for example to inform him about the latest offers or to sell something.
- Inbound Call CenterAn inbound call center receives incoming calls from customers. Support teams typically monitor inbound centers since the calls tend to come from existing customers with issues or questions. An outbound call center, on the other hand, makes outgoing calls to shoppers.
- Concurrency SupportMany software offer concurrency support, allowing several users to operate on the same record simultaneously. Similarly, concurrency control is the mechanism through which the outcome of the update\delete operation of a record is defined, when you have multiple users working on the same record at the same time.
- Live ChatLive chat is a medium that allows the employees to interact with website visitors or with each other in real-time. It can be either text, voice, or video-based chat that team members can use to get in touch with each other to discuss or resolve any ongoing issues.
- Progressive DialerProgressive dialing is a ‘middle ground’ solution that falls somewhere between manual dialing and more sophisticated predictive dialer solutions. A progressive dialer, like a predictive dialer, is used to eliminate the need for agents to manually dial customer phone numbers when making outbound calls. Customer support, distribution, telemarketing, collections, and any other area that involves making outbound calls from a list but does not want to burden their call center agents with the actual dialing use progressive dialers.
- Predictive DialerA predictive dialer is an outbound calling system that automatically dials from a list of phone numbers. A predictive dialer makes calls to numbers before it senses a link, at which point it transfers the call to a live agent. Busy signals, voicemails, no-answers, disconnected numbers, and so on are all filtered out by dialers.
- Queue Management (Calls)A queue is the duration of time when something is ready to be worked on, but is waiting for someone to work on it, called wait time or queue time. These queues and delays build up across the whole system of tasks and resources, from the beginning of a project to the end, and make our projects take much longer.
- IVR SupportInteractive voice response (IVR) is telephony software technology commonly found in call centers. IVR allows businesses to interact with callers through a series of automated menus, often enabling the customer to self-serve for faster resolution.
- Auto Call RecordingAuto call recording and advanced telephony capabilities allow you to get rid of partial recollection of telephone calls, improve sales performance, and always stay on top of your customer and prospect relationships.
- Call MonitoringA call center feature that lets managers listen in on agents’ calls in order to improve agent performance. Also called “agent monitoring” and “call logging,” it can be done in real time with or without the agent’s knowledge, or calls can be recorded for later retrieval.
Intalk.io Technical details
|Location / Phone Number
|Delhi, India – 122018 / +91-124-4005477
|Call Center Software
Intalk.io is Call Center Software. Intalk.io offers the following functionalities:
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Live Chat
- Progressive Dialer
- Predictive Dialer
- Queue Management (Calls)
- IVR Support
- Auto Call Recording
- Call Monitoring
Here`s a list of the best alternatives for Intalk.io:
- Freshdesk Contact Center (Formerly Freshcaller)
No, Intalk.io does not provide API.