IMsuppritng is a web based live chat support softwares which is designed for websites and eCommerce sites of all sizes. It enables businesses real-time communication and engagement with customers to resolve their queries instantly. IMsupporting software can be easily setup on any website or any eCommerce sites and customize the look and feel of the interface using customization tools and features.
Users can design and modify live chat window that aligns with their business website and brand using text,colors, fonts, banners and more. IMsupporting provides a library of inbuilt design templates, predefines buttions that aids in customizing the chat window on the website. It provides a feature for live chat user queuing and department filters, which allows customer support agents to queue the requests based on their priority and route to appropriate department which needs the attention.
Requests are handled in a very organized way to make each and every request resolved within in the SLA and accountable to it. Support teams can increase their response time with a feature called Foresight Spy, where the agent can peak into what the visitor or customer who is typing on the chat window and ready with the resolution in no time without waiting for message displayed ofter it is typed. IMsupporting supports the visitor even when agents are offline with the help of offline messaging system by providing canned messages to more common questions.
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