Freshdesk Contact Center

Freshcaller is a cloud-based call center solution that helps businesses of all sizes provide excellent customer service. With Freshcaller, you can:

• Reach your customers anywhere in the world: Freshcaller has a global reach, so you can reach your customers no matter where they are.
• Customize your call center to your needs: Freshcaller is fully customizable, so you can set business hours, add greetings and queue messages, and more.
• Quickly connect callers with an agent: Freshcaller’s multi-level IVR system quickly connects callers with an agent available at that time, ensuring faster resolution.
• Empower your customer support and sales teams: Freshcaller’s call management system gives your customer support and sales teams the tools they need to work remotely or from the office, including number management, custom reporting, inbound call routing, and supervisor control.

Freshcaller is a comprehensive call center solution that can help you improve your customer service and boost your business.

Here are some additional details about Freshcaller’s features:

• Virtual phone numbers: Freshcaller lets you purchase virtual phone numbers in over 100 countries, so you can appear local to your customers, no matter where you are located.
• Call routing: Freshcaller lets you route calls to the right agent based on their availability, skill set, or other criteria.
• IVR: Freshcaller’s IVR system can answer common questions, collect information from callers, and route calls to the right department.
• Call recording: Freshcaller records all calls, so you can listen to them later for training or quality assurance purposes.
• Reporting: Freshcaller provides detailed reports on call volume, call length, and other metrics so you can track the performance of your call center.

Freshcaller is a powerful call center solution that can help you improve your customer service and boost your business. If you’re looking for a comprehensive call center solution, Freshcaller is a great option.

Unique Functionalities of Freshcaller Call Management System

1. Centralized management of all inbound & outbound calls
2. Simplified collaboration for faster issue resolution
3. Reduced call abandonment with speedy replies
4. Service level monitoring and customizable reports
5. Omnichannel customer service experience

Pricing of Freshcaller Call Centre Software

1. Blossom: It charges ₹999 per user, annually. ₹1,399 per user, on a monthly basis.
2. Garden: It charges ₹1,999 per user, annually. ₹2,799 per user, on a monthly basis.
3. Estate: It charges ₹3,299 per user, annually. ₹4,299 per user, on a monthly basis.
4. Forest: It charges ₹4,999 per user, annually. ₹7,199 per user, on a monthly basis.

If you want to use the services offered by Freshcaller, send us a callback request.

Compatible Platforms of Freshcaller Call Management System

Freshcaller is a web-based software that can be accessed from any web browser on a desktop.

Useful Features of Freshcaller

Some Freshcaller features that make it stand out when compared to Freshcaller alternatives are:

About Freshcaller App

Freshcaller mobile app is available on both Android and iOS phones to stay connected with customers and provide support on the go. This decreases the chance of missed calls too. Use the same account for Freshcaller signup that you have and enable call routing, IVR, and smart escalations on your phone. Just enter your Freshcaller account URL and credentials in the app for Freshcaller login. Its main features include

1. Intuitive Dashboard: Freshcaller features an intuitive dashboard, enabling the managers and admins to view the list of customers who are waiting in the queue, on-going calls and the status of onboard agents in real-time.
2. A complete history of interaction with customers: The software enables its users to view a detailed history of the conversations between their agents and customers. This feature also helps the agents to get a glance at the previous conversations and offer a quick solution to similar problems.
3. Call Masking: Freshcaller allows its users to mask their existing phone numbers with an alternative number while providing support across different regions.
4. Supervisor Controls: Freshcaller features a wide variety of tools and resources for the supervisors and managers. This enables them to monitor all the conversations, barge into live calls and channelize the call queues as per their needs and requirements.
5. Developer friendly UI library: The software helps its users deliver a consistent customer experience by offering them a developer-friendly UI library. They also get to integrate with external apps in a seamless manner.
   1. User friendly interface
   2. Making or receiving calls
   3. Viewing multiple incoming calls
   4. On-call functions like transferring calls, mute, hold
   5. Recording calls
   6. List of recent calls
   7. Navigation to other screens in app while on call
   8. Dialing saved phone contacts
   9. Set agent status by toggling between being online and offline
   10. Adding call notes to CRM lead entry
   11. Convert your important and unresolved calls as tickets in Freshdesk
   12. Viewing call summary