FreshChat
- Easy to setup.
- Real-time intuitive dashboard.
- Chatbots for automated messages.
- Segmentation of queries.
- In-app campaigns.
- Customer Satisfaction Score.In-app Support.
- Private notes.
- Push Notifications.
- Message Channels.
- Users feel a bit expensive.
About FreshChat
FreshChat is a coud-hosted chat application that helps to effectively interact with customers in all types businesses of any scale. It helps to interact via chat in more personalized level and increase the customer support experience. Businesses use this tool to increase sales by interacting with potential customers in a more personalized way.
With FreshChat you will have the flexibility to answer multiple customers from single platform in a more efficient way. It helps customer support teams to work in more organized way, route the requests to respective teams and interact with prospects on social media, website and mobile.
Sales and marketing team can leverage the benefits of FreshChat to increase the sales by interacting with them by chat on the website itself. It is an ideal choice in eCommerce platforms where customer queries should be answered quickly. Freshchat can be used across the website, web app, mobile app, and even social messaging apps like Messenger. It has flexibility to integrates with many other business softwares and ticketing softwares to ensure that accountability and SLA is maintained in every customer request.
Starting from: $19/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)
Features
- Real-time engagement
- Activity hub
- Notifications
- Proactive chat
- Catch up board
- Multiple simultaneous chats
- Chat transfer
- Targeted messages
- Message targeting rules
- Customizable chat widget
- Role management
- Conversation histories
- Website path tracker
- Customizable default messages
- Visitor categorization
- Persistent chat
- Geotargeting
- API
- Auto Routing
- In-App Campaigns
- Assignment Rules
- CRM Auto-Upload
- Bot
- Event Triggered Messaging
- Message Channels
- Contextual Information
- Welcome Messages
- Integrated FAQs
- FAQ search
- Multilingual
- Bulk Actions
- Integrations
- Integrations
- FAQ search
- Welcome Messages
- Bulk Actions
- Multilingual
- Integrated FAQs
Pros and cons
- Easy to setup.
- Real-time intuitive dashboard.
- Chatbots for automated messages.
- Segmentation of queries.
- In-app campaigns.
- Customer Satisfaction Score.In-app Support.
- Private notes.
- Push Notifications.
- Message Channels.
- Users feel a bit expensive.
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Benefits
- Easy to setup on multiple communication platforms.
- Categorize messages and conversations into custom groups.
- Ability to automate the sales ecosystem with FreshChat.
- Ability to provide help for customers even when an agent is not around.
- Get answers to queries in 31+ languages.
- Ability to track customer agents performance.
- Flexibility to integrate with other business softwares.
- Measure speed of response, conversation trends, resolution time, and deep dive into any team member’s workload.
FAQ
What are the main features of App?
- SmartPlugs
- Customized bot workflow
- CRM autoload
- IntelliAssign
- Groups
- Assignment rules
- In-Product FAQs
- Multilingual FAQs
What type of pricing plans does App offer?
Starting from: $19.00/month Pricing model: Subscription Free Trial: Available (No Credit Card required)
What languages does App support?
Does App offer an API?
Specification: FreshChat
| Best For | Large Business, Medium Business, Small Business |
|---|---|
| Free Trial | Available |
| Pricing Plans | 14 Day Free Trial, Yearly pricing starts at $7.49 per month, Monthly pricing starts at $9.99 per month. |
| Device Supported | IOS, Mac OS, Windows |
| Deployment Type | Cloud Hosted, On Premise, Open API, SaaS |
| Campaign Management | Campaign Analysis, Campaign Management, Campaign Scheduling, Campaign Segmentation |
| Email Marketing Features | Automate Email Scheduling, Email Invitations & Reminders, Email List Building, Email Templates, Email Tracking |
| Mobile Platforms | Android, iOS |
| Reporting and Analytics | Real Time Analytics, Web Analytics |
| Subscription Management | Yes |
| Customer Support | Email, Live Support, Phone, Tickets |
| Activity Tracking | No |
| Activity Management | No |
| Content Management | No |
| Customer Segmentation | No |
| Starting Price | $29/month |
Videos: FreshChat
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