FreshChat is a coud-hosted chat application that helps to effectively interact with customers in all types businesses of any scale. It helps to interact via chat in more personalized level and increase the customer support experience. Businesses use this tool to increase sales by interacting with potential customers in a more personalized way.
With FreshChat you will have the flexibility to answer multiple customers from single platform in a more efficient way. It helps customer support teams to work in more organized way, route the requests to respective teams and interact with prospects on social media, website and mobile.
Sales and marketing team can leverage the benefits of FreshChat to increase the sales by interacting with them by chat on the website itself. It is an ideal choice in eCommerce platforms where customer queries should be answered quickly. Freshchat can be used across the website, web app, mobile app, and even social messaging apps like Messenger. It has flexibility to integrates with many other business softwares and ticketing softwares to ensure that accountability and SLA is maintained in every customer request.