Exotel

Exotel

Add your review
Add to wishlistAdded to wishlistRemoved from wishlist 0
Add to compare

What is Exotel and how does it work?

Exotel is a cloud-based communication platform that offers a wide range of features for businesses of all sizes. With Exotel, businesses can:

  • Build secure connections with customers: Exotel offers a variety of features to help businesses build secure connections with customers, including:
    • SMS: Exotel allows businesses to send and receive SMS messages, which can be used for a variety of purposes, such as sending appointment reminders, confirming orders, or providing customer support.
    • Voice: Exotel offers a cloud-based phone system that allows businesses to make and receive calls from anywhere in the world.
    • IVR: Exotel offers a multi-level IVR system that can be used to automate customer interactions, such as routing calls to the appropriate department or providing self-service options.
  • Manage customer interactions: Exotel offers a variety of features to help businesses manage customer interactions, including:
    • Call analytics: Exotel provides detailed analytics on call data, such as call length, call abandonment rate, and customer satisfaction.
    • Call recording: Exotel records all calls, so businesses can listen to them later for training or quality assurance purposes.
    • Reporting: Exotel provides detailed reports on call data, so businesses can track their performance and identify areas for improvement.
  • Automate tasks: Exotel offers a variety of automation tools that can help businesses to automate tasks, such as sending out appointment reminders or following up on leads.
  • Integrate with other systems: Exotel can be integrated with a variety of other systems, such as CRM, ERP, and helpdesk software. This allows businesses to centralize customer data and improve the customer experience.

Exotel is a reliable and secure cloud communication platform that can help businesses of all sizes improve their customer engagement efforts.

Here are some additional benefits of using Exotel:

  • Scalability: Exotel is a cloud-based solution, so it can easily scale to meet the needs of growing businesses.
  • Cost-effectiveness: Exotel is a cost-effective solution that can help businesses save money on their telecommunications costs.
  • Security: Exotel is a secure solution that uses the latest security technologies to protect customer data.

If you are looking for a cloud-based communication platform that can help you improve your customer engagement efforts, Exotel is a great option.

Exotel Pricing

Pricing ModelFree
Trial , Subscription , Quotation Based

YEARLY


Dabbler


$200

6 Months validity

Features

  • $80 Rental
  • $120 Credits
  • 0 Exophone
  • 3 Agents
  • Unlimited Channels
  • Multilevel IVR

All plan includes these features

  • Missed call services
  • Dynamic call flows
  • Call & SMS campaigns
  • Call recordings
  • Call & SMS APIs
  • Daily email reports
  • Reports and analytics
  • Real-time notifications
  • Automated calls & SMS


Believer


$500

12 Months validity

Features

  • $150 Rental
  • $350 Credits
  • 0 Exophones
  • 6 Agents
  • Unlimited Channels
  • Multilevel IVR
  • Includes features of all plan


Influencer


$1,000

12 Months validity

Features

  • $150 Rental
  • $850 Credits
  • 1 Exophones
  • Unlimited agents
  • Unlimited Channels
  • Multilevel IVR
  • Includes features of all plan


Enterprise

Custom

Features

  • Missed call services
  • Dynamic call flows
  • Call & SMS campaigns
  • Call recordings
  • Call & SMS APIs
  • Daily email reports
  • Reports and analytics
  • Real-time notifications
  • Automated calls & SMS

 

Exotel Features

    • Outbound Call CenterAn outbound call center deals exclusively with outbound calls. The call center calls the customer – for example to inform him about the latest offers or to sell something.
    • Inbound Call CenterAn inbound call center receives incoming calls from customers. Support teams typically monitor inbound centers since the calls tend to come from existing customers with issues or questions. An outbound call center, on the other hand, makes outgoing calls to shoppers.
    • Concurrency SupportMany software offer concurrency support, allowing several users to operate on the same record simultaneously. Similarly, concurrency control is the mechanism through which the outcome of the update\delete operation of a record is defined, when you have multiple users working on the same record at the same time.
    • Progressive DialerProgressive dialing is a ‘middle ground’ solution that falls somewhere between manual dialing and more sophisticated predictive dialer solutions. A progressive dialer, like a predictive dialer, is used to eliminate the need for agents to manually dial customer phone numbers when making outbound calls. Customer support, distribution, telemarketing, collections, and any other area that involves making outbound calls from a list but does not want to burden their call center agents with the actual dialing use progressive dialers.
    • Queue Management (Calls)A queue is the duration of time when something is ready to be worked on, but is waiting for someone to work on it, called wait time or queue time. These queues and delays build up across the whole system of tasks and resources, from the beginning of a project to the end, and make our projects take much longer.
    • IVR SupportInteractive voice response (IVR) is telephony software technology commonly found in call centers. IVR allows businesses to interact with callers through a series of automated menus, often enabling the customer to self-serve for faster resolution.
    • Auto Call RecordingAuto call recording and advanced telephony capabilities allow you to get rid of partial recollection of telephone calls, improve sales performance, and always stay on top of your customer and prospect relationships.
    • Call MonitoringA call center feature that lets managers listen in on agents’ calls in order to improve agent performance. Also called “agent monitoring” and “call logging,” it can be done in real time with or without the agent’s knowledge, or calls can be recorded for later retrieval.
    • Live ChatLive chat is a medium that allows the employees to interact with website visitors or with each other in real-time. It can be either text, voice, or video-based chat that team members can use to get in touch with each other to discuss or resolve any ongoing issues.
    • Predictive DialerA predictive dialer is an outbound calling system that automatically dials from a list of phone numbers. A predictive dialer makes calls to numbers before it senses a link, at which point it transfers the call to a live agent. Busy signals, voicemails, no-answers, disconnected numbers, and so on are all filtered out by dialers.

Exotel Technical details

Support 24/7 (Live rep) Customer Type Large Enterprises
Medium Business
Small Business
API Location / Phone Number Bangalore, India / +91 80 88 919888
Deployment SaaS/Web/Cloud Official Website https://exotel.com/
Category Call Center Software

Exotel FAQs

Exotel is Call Center Software. Exotel offers the following functionalities:

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Progressive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

Q. What are the top alternatives for Exotel?

Here`s a list of the best alternatives for Exotel:

  1. Freshdesk Contact Center (Formerly Freshcaller)
  2. Knowlarity
  3. Ozonetel CloudAgent
  4. Twilio Flex
  5. MyOperator

Yes, Exotel provides API.

Videos: Exotel

Photos: Exotel

User Reviews

0.0 out of 5
0
0
0
0
0
Write a review

There are no reviews yet.

Be the first to review “Exotel”

Your email address will not be published. Required fields are marked *

Register New Account
Reset Password
Compare items
  • Total (0)
Compare
0