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What is Exotel?

Exotel is a cloud-based business phone system that allows businesses to manage telephony, SMS, and VoIP communication from anywhere in the world. It is a remote-ready solution that is easy to use and requires minimal infrastructure setup.

Exotel offers a wide range of features that can help businesses improve their customer engagement efforts, including:

  • Intelligent call routing: Exotel’s intelligent call routing can automatically route calls to the appropriate team member or department, based on the caller’s needs.
  • Call recording: Exotel records all calls, so businesses can listen to them later for training or quality assurance purposes.
  • Analytics: Exotel provides detailed analytics on call data, so businesses can track customer trends and improve their call center performance.
  • Automation: Exotel offers a variety of automation tools that can help businesses to automate tasks, such as sending out appointment reminders or following up on leads.
  • Reporting: Exotel provides detailed reports on call data, so businesses can track their performance and identify areas for improvement.

Exotel is a powerful tool that can help businesses improve their customer engagement efforts and achieve their business goals.

Here are some additional benefits of using Exotel:

  • Scalability: Exotel is a cloud-based solution, so it can easily scale to meet the needs of growing businesses.
  • Cost-effectiveness: Exotel is a cost-effective solution that can help businesses save money on their telecommunications costs.
  • Security: Exotel is a secure solution that uses the latest security technologies to protect customer data.

If you are looking for a cloud-based business phone system that can help you improve your customer engagement efforts, Exotel is a great option.

What are the Modules of Exotel Cloud Communication Suite?

Exotel’s cloud communication suite is now further strengthened with major functionalities you need to communicate better with your customers across multiple channels and improve experiences. The best lVR solution system offers a drag-and-drop, dashboard-based solution that you can set up and get started within 30 minutes. For larger, customised configurations in mid- and large-enterprises, it offers a communications platform as a service that allows APIs to link call, SMS and other channels to be linked to the enterprises’ tech stack while Ameyo’s contact centre solution allows your support teams to offer omnichannel customer engagement across popularly used channels.

What is Exotel IVR Software?

Exotel offers an IVR solution that enables businesses of any size and complexity to manage calls effectively. It offers single to multi-level IVR functionalities based on the scope of your services or products that need to be sold or supported for your customers.

With Exotel IVR software, route calls to the right team instantly, and to available agents. In addition, set up the IVR respond automatically to repetitive queries, or track missed calls to schedule callbacks and improve business opportunities. Get started with easy drag and drop call flow builders, voice-bot auto-responders, schedule automated call feedback to improve NPS, and more.

To greet the customer on call, you can add personalized messages and soundtracks. It enables customer service agents to prioritize customer queries by setting automatic responses for repetitive queries. Further, its call analytics feature provides insights into IVR calls generated in a day.

Key Features of Exotel IVR Software

  • Single-level IVR: Set up a single-level IVR prompt to route calls to available agents in specific departments.
  • Multi-level IVR: Set up self-service prompts to guide callers through extensive branches of menus to match options for customers to select.
  • Voice-Bot Auto Responder: Pre-recorded voice messages can be sent to respond to routine responses for customer enquiries into account balance, status of orders, etc.
  • Drag-and-drop Call Flow Builder: Build single- and multi-level call flows with a user-friendly and intuitive app builder. You are in control of how you want your calls to flow.
  • Automated Call Feedback: Send bulk calls to target customers to seek satisfaction levels from them usually after they have engaged with you through a purchase, subscription or more.

How Exotel IVR Software Works?

As soon as your customers dial the phone number mentioned on your website or any ad, Exotel’s server triggers the IVR prompting the customer to click relevant digits have their query resolved or connected to an agent.

Why Is Exotel IVR Cloud Telephony Solution Important for Your Business?

  • Improve efficiency: Using Exotel IVR Software, you can minimize the call handling time and make sure that each of your agents has the right info at hand.
  • Go live easily: The setup is quick without the need for additional infrastructure. You can easily integrate it with the existing systems via rest API.
  • Improve ROI: You can talk to your customers and collect valuable feedback by tracking and analysing voice conversations.
  • Scale endlessly: With Exotel cloud telephony software, you can improve the image of your business and brand loyalty by using tools like automated call routing, IVR and others.
  • Become data-driven: Businesses can rate the efficiency and success of their print as well as digital marketing campaigns by analysing each of their call recordings using Exotel IVR solution.

What Is Exotel Call Center Solution?

Exotel cloud call center solution allows you the ability to set it up in minutes, not hours, save significant costs through asset-less architecture, rich call analytics and robust integration with other enterprise tools like your CRM and helpdesk software. This remote ready solution will work on personal devices available with your agents logging in from their homes. Get started from Day 1 and reap the benefits right from the word go. The call center software also helps you customize call flows through a single dashboard.

Major Features of Using Exotel Call Center Software

  • Multi-level IVR: Personalize routing for agents to land at the right or closest team or agent and set up auto-IVR responses to routine queries.
  • Auto Dialer: Set up calls to target lists of audiences to promote, remind or inform your audiences. The solution calls customers consecutively (when the agent ends a call, Exotel dialer immediately dials the next customer, and so on).
  • Unlimited Channels: Unlimited concurrent calls on one number without having to miss them due to channel limitations.
  • Call Recording and Analytics: Recordings and detailed campaign analytics for better decision-making.
  • Real-Time Call Reporting: Real-time call reporting to avoid missing a customer and solve their queries.
  • Automated Calls and SMS: Use automated calls/ SMS for confirming COD orders, customer feedback, and so on.
  • Voice-Bot Auto Responder: Save agent time through voice bot to automatically respond to general customer queries.
  • Drag-and-drop API Builder: Visual APIs to create both simple and complex IVR functions.

How Exotel Call Centre Software Works?

Exotel call center software connects all incoming calls through the customer-facing number to its a virtual number (Exophone). You can customize entire call flows, set up IVR, routing, voice mail and even SMS options.

What Is Exotel Contact Center Software?

Exotel contact center software combines the features of call center software with an omni-channel approach to create a seamless conversation experience for your experience, without losing the context of customers they are interacting with. The solution works with VoIP and network-based calls.

With Exotel contact centre solution, businesses can have a 360-degree view of every customer query. All queries can be tracked from channels like SMS, live chat, WhatsApp, and more.

Key Functionalities of Exotel Contact Centre Software

  • Conditional Call Routing: Routes calls based on customer location, time of the day, customer profile, etc.
  • Omnichannel Engagement: One platform to manage voice calls, SMS/ WhatsApp, video conferencing, and so on.
  • Multi-level IVR: Series of prompts with personalised welcome message and routing options to reach the right department at the earliest.
  • Auto Dialer: Call customers as part of a bulk outreach campaign, consecutively, negating the need of agents having to initiate the next customer call. It is an efficient way to reaching a lot of customers at once.
  • Unlimited Channels: No channel constraints while receiving calls from multiple customers at once on a single number.
  • Call Recording & Analytics: Record outgoing and incoming calls, get analytics of all calls/ SMS for taking relevant actions.
  • Voice-Bot Auto Responder: Exotel international calling app voice bot responds to basic customer queries automatically.

How Can You Benefit from Exotel Contact Center Software?

  • Better Customer Experience: Better call data tracking and data being centralised into the CRM or CDP offers better analysis of customer engagement & personalisation.
  • Agent Productivity: Centralized location prevents need to switch between apps and screens, saving agents’ time.
  • Analytics: Get comprehensive communication-related analytics to improve engagement and ensure agent SLAs are met.
  • Scalable: As the solution is cloud-based, add telephony infrastructure in real-time to cater to any sudden surge in call demand.
  • Reliable: 99.94% service uptime with 24×7 support assistance & network redundancies

How Does Exotel Contact Centre Software Work?

Exotel’s contact centre solution works for enterprises and SMEs through a dedicated software module that an administrator can access, or integrates with your enterprise through APIs. Set your account up through configurations for IVR, auto-responses, and industry-specific solutions to solve key business communication needs.

Pricing of Exotel Software

Exotel pricing in India starts at INR 5555/ quarter. Exotel IVR software comes with multiple pricing plans and caters to a diverse customer base. Exotel price ranges are:

  • Micro: INR 5555/quarter
  • Dabbler: INR 9999 /6 months
  • Believer: INR 19999 /annum
  • Influencer: INR 49499 /annum

Exotel SMS pricing may vary based on factors like a number of recipients, SMS limit, and more. For subscription-related details and exotel discount code on premium packages, please request a call back from our product experts.

Exotel Pricing & Plans

Plan Price Calls/Day SMS/Day Data (GB)
Basic ₹100/month 1000 1000 1
Standard ₹200/month 2000 2000 2
Premium ₹300/month 3000 3000 3

All plans include unlimited local and STD calling, as well as free incoming calls. International calls are charged at a per-minute rate. SMS are charged at a per-message rate. Data is charged at a per-GB rate.

Exotel also offers a number of add-on features, such as voicemail, call forwarding, and conference calling. These features are available for a monthly fee.

To sign up for an Exotel plan, you can visit their website or contact their sales team.

Exotel Features

Voice & Data Integration

You can integrate your customized voice as well as customer data with Exotel IVR Software to personalize every caller’s


You can upload a professional recording or a custom message recorded by a voice-over artist.

SMS Integration

You can integrate SMS and calling functionalities with your website and business app using SMS and call APIs.

Customer Management

Exotel IVR Software enables sales reps to manage their customers better by understanding their needs and demands.

Repeat calls missed

You can set missed call alert notifications and identify missed call patterns for improved customer service.

Missed Call Services

With Exotel IVR Software, you can have cost-effective and efficient missed call campaigns for better response time.

Call Recording

You can record all your customer-agent calls for internal training purposes to improve customer management services.

Reports & Analytics

You can receive detailed and easy-to-understand analytical reports about conversations over call with customers.

Call & SMS Filtering

It filters out all the unwanted calls and SMS to avoid wastage of time in answering not-so-promising leads.

Get Real-Time Notifications

With this call recording tool, you can receive notifications at the right time and never miss out on a call again.

Daily Email Reports

You can receive detailed reports daily via email about your contact centre team’s performance.

Exotel Specifications


Specification Value
Supported Platforms Web, Android, iOS
Device Any device with a web browser or mobile app
Deployment Cloud
Suitable For Small businesses, medium businesses, large businesses
Business Specific Contact center, customer support, marketing, sales
Business Size Any size business
Language English, Hindi, Spanish, French, German, Portuguese, Chinese (Simplified), Chinese (Traditional)


Exotel FAQ

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Photos: Exotel

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