eVoice

eVoice

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What is eVoice and how does it work?

eVoice is a cloud-based business phone system that provides a wide range of features to help businesses of all sizes communicate more effectively. Some of the features of eVoice include:

  • Toll-free and local numbers: eVoice offers a variety of toll-free and local numbers that businesses can use to create a professional and memorable impression on their customers.
  • Text and video calling: eVoice users can make and receive text and video calls from anywhere in the world.
  • Voicemail: eVoice users can receive voicemails on their computer, phone, or mobile device.
  • Mobile app: eVoice offers a mobile app that allows users to make and receive calls, send and receive text messages, and check voicemails from their mobile device.
  • Phone system settings: eVoice users can customize their phone system settings to meet their specific needs.
  • Inbound call management: eVoice users can manage inbound calls by routing them to the desired person or department, or by setting up call forwarding.
  • Auto-attendant: eVoice users can set up an auto-attendant to answer their calls and provide information to callers.
  • Text transcription: eVoice users can have their voicemails transcribed into text, which can be helpful for businesses that need to keep track of customer inquiries.

eVoice is a reliable and affordable solution for businesses of all sizes that are looking for a way to improve their communication. It is easy to use and has a wide range of features that can help businesses save time and money.

Here are some additional benefits of using eVoice:

  • Increased productivity: eVoice can help businesses increase their productivity by providing them with a more efficient way to communicate.
  • Improved customer service: eVoice can help businesses improve their customer service by providing them with a more convenient way for customers to get in touch.
  • Reduced costs: eVoice can help businesses reduce their costs by eliminating the need for expensive hardware and software.

If you are looking for a reliable and affordable business phone system, eVoice is a great option. It is easy to use, has a wide range of features, and can help businesses save time and money.

eVoice Pricing

Pricing Model
Free Trial , Subscription


MONTHLY

YEARLY


eVoice Lite


$6.25  /User/Month  Billed Yearly

$14.99 billed monthly

$149.90 billed yearly

Features

  • 2 users
  • 350 minutes per month
  • 6 toll-free or local numbers
  • Unlimited extensions


eVoice Unlimited


$16.25  /User/Month  Billed Yearly

$78.00 billed monthly

$780.00 billed yearly

Features

  • 4 users
  • Unlimited minutes
  • 12 toll-free or local numbers
  • Unlimited extensions
  • Inbound online faxing


eVoice Unlimited Plus


$15.83  /User/Month  Billed Yearly

$114.00 billed monthly

$1140.00 billed yearly

Features

  • 6 users
  • Unlimited minutes
  • 18 toll-free or local numbers
  • unlimited extensions
  • inbound online faxing


eVoice Unlimited Pro


$15  /User/Month  Billed Yearly

$180.00 billed monthly

$1140.00 billed yearly

Features

  • 10 users
  • Unlimited minutes
  • 30 toll-free or local numbers
  • unlimited extensions
  • inbound online faxing


Live Receptionist Standard


$129.95  /Month

Features

  • 50 Live Receptionist minutes
  • 2000 eVoice minutes


Live Receptionist Plus


$179.95  /Month

Features

  • 100 Live Receptionist minutes
  • 2000 eVoice minutes


Live Receptionist Pro

$399.95 /Month

Features

  • 250 Live Receptionist minutes
  • 2000 eVoice minutes

 

eVoice Features

    • Outbound Call CenterAn outbound call center deals exclusively with outbound calls. The call center calls the customer – for example to inform him about the latest offers or to sell something.
    • Inbound Call CenterAn inbound call center receives incoming calls from customers. Support teams typically monitor inbound centers since the calls tend to come from existing customers with issues or questions. An outbound call center, on the other hand, makes outgoing calls to shoppers.
    • Live ChatLive chat is a medium that allows the employees to interact with website visitors or with each other in real-time. It can be either text, voice, or video-based chat that team members can use to get in touch with each other to discuss or resolve any ongoing issues.
    • Queue Management (Calls)A queue is the duration of time when something is ready to be worked on, but is waiting for someone to work on it, called wait time or queue time. These queues and delays build up across the whole system of tasks and resources, from the beginning of a project to the end, and make our projects take much longer.
    • IVR SupportInteractive voice response (IVR) is telephony software technology commonly found in call centers. IVR allows businesses to interact with callers through a series of automated menus, often enabling the customer to self-serve for faster resolution.
    • Auto Call RecordingAuto call recording and advanced telephony capabilities allow you to get rid of partial recollection of telephone calls, improve sales performance, and always stay on top of your customer and prospect relationships.
    • Call MonitoringA call center feature that lets managers listen in on agents’ calls in order to improve agent performance. Also called “agent monitoring” and “call logging,” it can be done in real time with or without the agent’s knowledge, or calls can be recorded for later retrieval.
    • Concurrency SupportMany software offer concurrency support, allowing several users to operate on the same record simultaneously. Similarly, concurrency control is the mechanism through which the outcome of the update\delete operation of a record is defined, when you have multiple users working on the same record at the same time.
    • Progressive DialerProgressive dialing is a ‘middle ground’ solution that falls somewhere between manual dialing and more sophisticated predictive dialer solutions. A progressive dialer, like a predictive dialer, is used to eliminate the need for agents to manually dial customer phone numbers when making outbound calls. Customer support, distribution, telemarketing, collections, and any other area that involves making outbound calls from a list but does not want to burden their call center agents with the actual dialing use progressive dialers.
    • Predictive DialerA predictive dialer is an outbound calling system that automatically dials from a list of phone numbers. A predictive dialer makes calls to numbers before it senses a link, at which point it transfers the call to a live agent. Busy signals, voicemails, no-answers, disconnected numbers, and so on are all filtered out by dialers.

eVoice Technical details

Support 24/7 (Live rep)
Online
Customer Type Individuals
Large Enterprises
Medium Business
Small Business
API NA Location / Phone Number Los Angeles, California / (877) 581-5789
Deployment SaaS/Web/Cloud
Mobile – Android
Mobile – iOS
Official Website https://www.evoice.com/
Category Call Center Software

eVoice FAQs

eVoice is Call Center Software. eVoice offers the following functionalities:

  • Outbound Call Center
  • Inbound Call Center
  • Live Chat
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

 

Here`s a list of the best alternatives for eVoice:

  1. Freshdesk Contact Center (Formerly Freshcaller)
  2. Grasshopper
  3. RingCentral Office
  4. Alteon VA
  5. TalkDesk

No, eVoice does not provide API.

Videos: eVoice

Photos: eVoice

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