EasyGoIVR

EasyGoIVR

Add your review
Add to wishlistAdded to wishlistRemoved from wishlist 0
Add to compare

What is EasyGoIVR?

EasyGo IVR is a cloud-based Interactive Voice Response (IVR) system that helps businesses automate and personalize their call center operations. With EasyGo IVR, businesses can:

  • Route calls to the most appropriate agent based on the caller’s needs
  • Record and track calls for quality assurance and marketing purposes
  • Create personalized voice greetings for callers
  • Monitor call performance in real time

EasyGo IVR is a scalable and easy-to-use solution that can help businesses of all sizes improve their customer service. It is also PCI compliant, so businesses can be confident that their customer data is safe.

Here are some of the key features of EasyGo IVR:

  • Call routing: EasyGo IVR can route calls to the most appropriate agent based on the caller’s needs. This can help businesses improve customer satisfaction by ensuring that callers are connected to the right person the first time.
  • Call recording: EasyGo IVR records all calls, which can be used for quality assurance purposes or for marketing purposes. Call recordings can be used to identify areas where customer service can be improved, or they can be used to create personalized marketing campaigns.
  • Personalized voice greetings: EasyGo IVR can create personalized voice greetings for callers. This can help businesses make a good first impression on callers and encourage them to stay on the line.
  • Call monitoring: EasyGo IVR provides real-time call monitoring, which allows businesses to track call performance and identify any areas where improvements can be made. This information can be used to improve customer service and increase sales.

EasyGo IVR is a powerful and flexible IVR system that can help businesses of all sizes improve their customer service. It is easy to use and scalable, and it offers a variety of features to help businesses improve their customer service.

Why Choose EasyGo IVR?

EasyGoIVR could be used by any business that handles incoming and outgoing calls. Here are a few reasons why you should choose EasyGoIVR over other IVR software.

  • Automatic telephony system for interacting with callers, gathering information, and routing calls to the right agents
  • Blacklisting module for blocking nonessential callers for protecting the callers’ database
  • CDR or call detail records with all information regarding telecommunication transactions and telephone calls
  • Powerful IVR system for keypad selection, speech recognition, and pre-recorded messages

Benefits of EasyGo IVR Software

EasyGoIVR offers a wide range of benefits. Here are a few benefits that small and medium businesses could avail themselves with EasyGo IVR solution

  • Accurate Routing: Routing calls to the correct department/agent to improve the response time.
  • Increases Efficiency: Higher operational efficiency as calling processes are automated and wait times are decreased drastically
  • Automated agent interactions: Automatic customer agent interaction process helps in effortless lead conversion
  • Intelligent call routing: Routes interested callers immediately to live agents after answering a few pre-recorded questions.
  • Tracking the calls: Collects customer data for marketing efforts and doing post-campaign analysis.
  • Custom-built menus: Custom-built automatic menu system for expediting incoming calls.
  • Improved lead conversion: As calls get routed to live agents chatbot interaction, the possibility of lead conversion is always higher.

Key Functionalities of EasyGo IVR Software

  • Programmable interface for analog and digital phone lines
  • Blacklisting module for blocking unsolicited calls
  • Customer-Agent mapping for analyzing customer interactions
  • Call recording for performance evaluation and agent training
  • Call tracking for caller information management

How Does EasyGo IVR System Work?

The latest version of EasyGo IVR is primarily used for call tracking, recording, and IVR. It has an intuitive interface and is simple to use. EasyGo IVR software can be easily integrated with your existing systems to ensure a smooth workflow. For more information, you can also refer to user manuals and take an online EasyGo IVR demo at Techjockey.com.

How to Use EasyGo IVR?

Get started with EasyGo IVR in 5 simple steps:

Step 1: Buy EasyGo IVR installation key

Step 2: Directly login through the official website.

Step 3: Sign up & create your account

Step 4: Add users & assign permissions

Step 5: Get started with EasyGo IVR

What is the price of EasyGo IVR?

EasyGo IVR comes with multiple pricing plans and caters to a diverse customer base:

EasyGoIVR Price ranges:

  • Silver: ₹1770
  • Gold: ₹3540
  • Platinum: ₹5900
  • Diamond: ₹9440

The price may vary based on customization, additional features required, number of users, and the deployment type. For subscription-related details and offers on premium packages, please request a call back from our product experts.

EasyGoIVR Pricing & Plans

  • Silver: ₹1770 per month. This plan includes 1000 free minutes, 4 channels, 16 agents, 4 groups, and 2 months of call report availability.
  • Gold: ₹3540 per month. This plan includes 5000 free minutes, 8 channels, 32 agents, 8 groups, and 6 months of call report availability.
  • Platinum: ₹5900 per month. This plan includes 10000 free minutes, 16 channels, 64 agents, 16 groups, and 12 months of call report availability.
  • Diamond: ₹9440 per month. This plan includes unlimited free minutes, 32 channels, 128 agents, 32 groups, and unlimited call report availability.

All plans include:

  • Inbound calls: EasyGoIVR can handle unlimited inbound calls.
  • Outbound calls: EasyGoIVR can handle unlimited outbound calls.
  • Call routing: EasyGoIVR can route calls to the most appropriate agent.
  • IVRs: EasyGoIVR can be used to create interactive voice response systems.
  • Reporting: EasyGoIVR provides real-time reporting on call center performance.
  • PCI compliance: EasyGoIVR is PCI compliant, so businesses can be confident that their customer data is safe.

You can try EasyGoIVR for free for 14 days. To learn more about EasyGoIVR pricing, visit the website or contact sales.

Here is a table that compares the features of the four pricing plans:

Feature Silver Gold Platinum Diamond
Inbound calls Unlimited Unlimited Unlimited Unlimited
Outbound calls 1000 per month 5000 per month 10000 per month Unlimited
Call routing Yes Yes Yes Yes
IVRs Yes Yes Yes Yes
Reporting Yes Yes Yes Yes
PCI compliance Yes Yes Yes Yes
Price ₹1770 per month ₹3540 per month ₹5900 per month ₹9440 per month

If you are looking for a contact center software solution, EasyGoIVR is a great option. It offers a variety of features and pricing plans to fit the needs of businesses of all sizes.

 

EasyGoIVR Features

Time Based Call Routing

The feature routes calls to the agents based on specific dates and time zones.

Sticky agent

The IVR software helps connect a caller to the previous agent for easy follow-ups.

Call Tracking/Push API

The module captures the caller’s information and saves it in the database for marketing & follow-up purposes.

Call Recording

EasyGo IVR makes it easy to record customer calls for performance evaluation and agent training purposes.

Click to Call

This option prevents the possibility of misdialed numbers by providing single-click call buttons.

Voice Mail

Voice commands help callers interact with chatbots to resolve their queries before a live agent hops in partially.

CRM integration

CRM integration links customer data and insights together for intelligent call routing.

Analytics & Reporting

Use the feature in the EasyGoIVR system for optimizing call flows and menu selections.

SMS & Email Alerts

Send account updates and notifications to customers with built-in SMS and email alerts function.

Blacklisting

EasyGoIVR blocks unnecessary callers and protects the callers’ database.

Programmable Extensions With Multi-Level IVR

Call forwarding and virtual number support provides callers an interactive calling experience.

Customer Agent Mapping

The process records and analyses the customer interactions for better engagement.

CDR (Call Detail Records)

Detailed call records are available for training and performance management purposes.

Automatic Call Distribution

The IVR software makes connecting and distributing calls to suitable agents easy.

EasyGoIVR Specifications

  • Supported Platforms: Cloud-based
  • Device: Web browser
  • Deployment: Cloud-based
  • Suitable For: Businesses of all sizes
  • Business Specific: Call routing, voicemail, reporting, analytics
  • Language: English, Spanish, French, German, Chinese

EasyGoIVR FAQ

Photos: EasyGoIVR

User Reviews

0.0 out of 5
0
0
0
0
0
Write a review

There are no reviews yet.

Be the first to review “EasyGoIVR”

Your email address will not be published. Required fields are marked *

Register New Account
Reset Password
Compare items
  • Total (0)
Compare
0