What is Deetya Soft IVR Software?
Deetya Soft IVR is a cloud-based inbound call center software that helps businesses of all sizes to improve their customer service. With Deetya Soft IVR, businesses can:
- Run data analytics: Deetya Soft IVR provides businesses with detailed analytics about their calls, including call length, call volume, and customer satisfaction. This information can help businesses to identify areas where they can improve their customer service.
- Generate reports: Deetya Soft IVR allows businesses to generate reports about their calls. These reports can be used to track the effectiveness of marketing campaigns, to identify areas where customer service can be improved, and to make other business decisions.
- Prevent call failover: Deetya Soft IVR has features that prevent calls from being dropped. This is important for businesses that want to ensure that their customers always have a way to reach them.
- Let agents pick calls on priority: Deetya Soft IVR allows agents to pick calls on priority. This means that agents can choose to answer the calls that are most important to their business.
- Generate call tracking reports: Deetya Soft IVR generates call tracking reports that show businesses where their calls are coming from, how long they last, and what the customer’s intent is. This information can be used to improve marketing campaigns and to better understand customer needs.
- Let customers connect with the same agent over and over again: Deetya Soft IVR’s sticky agent feature allows customers to connect with the same agent every time they call. This can help to improve customer satisfaction and to build relationships with customers.
Deetya Soft IVR is a powerful tool that can help businesses of all sizes to improve their customer service. It is a cloud-based solution, which means that businesses can access it from anywhere with an internet connection. This makes it a flexible and scalable solution that can grow with businesses as their needs change.
Here are some additional benefits of using Deetya Soft IVR:
- Cost-effective: Deetya Soft IVR is a cost-effective solution for businesses of all sizes. The monthly subscription fee includes all of the features and services that businesses need to stay connected with their customers.
- Easy to use: Deetya Soft IVR is easy to use and manage. Businesses can access their account online or through a mobile app.
- Reliable: Deetya Soft IVR is a reliable solution that is backed by Deetya Soft’s 99.9% uptime guarantee.
If you are looking for a powerful, cost-effective, and reliable inbound call center software for your business, then Deetya Soft IVR is a great option.
Deetya Soft IVR Pricing & Plans
Deetya Soft IVR price is available on request
Deetya Soft IVR Features
Analytics & ReportingDeetya Soft IVR is a messaging collaboration software that allows you to run data analytics and encourages reporting.
Call FailoverDeetya Soft IVR is a messaging and collaboration software that comes with options to prevent call failover.
Call Tracking ReportsDeetya Soft IVR lets you generate calls tracking reports.
Call Pick PriorityDeetya Soft IVR is a messaging collaboration software that comes with capabilities to let you pick calls on priority.
Access ControlDeetya Soft IVR is a bulk SMS software in India that lets you monitor and limit the access of information by employees.
Remote AccessDeetya Soft IVR is a messaging collaboration software that gives you remote access options so that you can work from
Call RecordingDeetya Soft IVR provides you with call recording features so that you can monitor calls and use them for training
AlertDeetya Soft IVR sends missed call alerts so that you do not miss on any calls.
Virtual NumberDeetya Soft IVR provides you with options to create virtual numbers to evaluate your marketing campaigns.
Sticky agentDeetya Soft IVR is collaboration software that lets customers connect with the same agent over and over again with its
Outbound Call CenterDeetya Soft IVR is one of the best messaging collaboration software that lets you make outbound calls to customers.
Deetya Soft IVR Specifications
- Supported Platforms : Windows, iOS, Android
- Device: Desktop, Mobile
- Deployment : Web-Based
- Suitable For : All Industries
- Business Specific: All Businesses
- Business Size: Small Business
- Language: English
Deetya Soft IVR FAQ
Q. Where does the voice application or IVR stored?
A. The Voice Applications or IVRs are stored on the servers in data-centre.
Q. How can we handle integration with existing applications?
A. Integration with the existing applications or website can be done through APIs.
Q. Which format of audio files are supported by Deetya Soft IVR?
A. The format supported by Deetya Soft IVR are asterisk server compatible .wav and .MP3 formats.
Q. Can I get a demo or trial of messaging collaboration software I am going to purchase?
A. Yes, you will get a demo of Deetya Soft IVR.
Q. Why is an employee not getting any calls?
A. There can be several reasons for this:
-Incorrect mobile number is added.
-The working hours of the employees might not fall in the time when you are expecting a call.
-Priority set for that employee may be low.
-Employee maybe disabled in the Virtual number’s employee list.
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