Cx Moments

Cx Moments

Add your review
Add to wishlistAdded to wishlistRemoved from wishlist 0
Add to compare

What is Cx Moments and how does it work?

Cx Moments AI revolutionizes ticket tagging by surpassing the capabilities of human agents in terms of speed and accuracy, regardless of the complexity and granularity of categorization requirements. With Cx Moments AI, organizations can significantly reduce friction in their customer support processes while seamlessly scaling their support operations during peak times.

One of the remarkable features of Cx Moments AI is its ability to quickly and precisely tag tickets, even in intricate and detailed categorization scenarios. This advanced technology effortlessly analyzes and categorizes incoming tickets, ensuring that each customer query is correctly classified for efficient handling and resolution. By automating the tagging process, Cx Moments AI streamlines support workflows and enables agents to focus on providing personalized assistance to customers rather than spending time on manual categorization tasks.

Furthermore, Cx Moments AI goes beyond ticket tagging by offering a range of additional benefits. It can swiftly identify self-service opportunities by analyzing customer queries and directing users to relevant knowledge base articles or FAQs, empowering customers to find solutions on their own. Additionally, the AI system monitors and tracks customer feedback, allowing organizations to gain valuable insights into customer satisfaction levels and identify areas for improvement.

The capabilities of Cx Moments AI extend beyond customer support. It excels in detecting problems related to new products, ensuring that emerging issues are promptly identified and addressed. The AI system also verifies the resolution of past issues, ensuring that no customer concern is left unresolved. Moreover, Cx Moments AI can detect issues related to new promotions, allowing organizations to swiftly address any challenges that may arise during promotional campaigns.

Real-time alerts provided by Cx Moments AI are invaluable in identifying faulty processes that generate extra costs. By proactively identifying and addressing these inefficiencies, organizations can optimize their operations, reduce expenses, and improve overall profitability. With just one click, organizations can access an intuitive dashboard that displays trending contact drivers requiring special attention, enabling them to prioritize and allocate resources accordingly.

Cx Moments AI offers deep insights into agent performance and areas for improvement. By analyzing agent interactions and customer feedback, organizations can identify specific areas where agents may struggle and require additional training or support. This enables organizations to enhance agent performance and deliver exceptional customer experiences consistently.

In summary, Cx Moments AI revolutionizes ticket tagging and offers a wide range of benefits for organizations. It reduces friction, improves scalability during peak times, identifies self-service opportunities, tracks customer feedback, detects issues with new products and promotions, alerts on faulty processes, provides real-time contact driver insights, and highlights areas for agent training. By leveraging the power of AI, organizations can streamline their support operations, enhance customer satisfaction, and drive overall business success.

Cx Moments Pricing

Pricing Model
Free Trial , Subscription , Quotation Based


Starter Plan

$299  /Year


  • Volume of customer interactions: Up to 10,000/month
  • Pre-configured dashboard: Basic
  • Self-service AI-assist topics: Unlimited
  • Sentiment Analysis
  • Configurable reporting
  • History of customer support interactions: Up to 12 months
  • Helpdesk Support metrics and status: Standard metrics
  • Number of users: 1
  • Number of data sources: 1 data source
  • Data retention policy: Cx Moments Standard

Enterprise Plan

$599  /Year


  • Volume of customer interactions: Up to 20,000/month
  • Pre-configured dashboard: Basic
  • Self-service AI-assist topics: Unlimited
  • Sentiment Analysis
  • Configurable reporting
  • History of customer support interactions: Up to 12 months
  • Helpdesk Support metrics and status: Standard metrics
  • Number of users: Up to 10
  • Number of data sources: Up to 2 data sources
  • Helpdesk tagging: Zendesk Support & Freshdesk
  • Data retention policy: Cx Moments Standard

Corporate Plan



  • Volume of customer interactions: Unlimited
  • Pre-configured dashboard: Unlimited
  • Self-service AI-assist topics: Unlimited
  • Sentiment Analysis
  • Configurable reporting
  • History of customer support interactions: Up to 24 months
  • Helpdesk Support metrics and status: Any custom metrics available
  • Number of users: Unlimited
  • Number of data sources: Unlimited
  • Helpdesk tagging: As enabled by Helpdesk’s API
  • AI+ topics
  • Multi-lingual support
  • SSO integration
  • VPC and On-Prem deployment
  • Custom data source integrations
  • BI Integration
  • Data retention policy: Customizable


Cx Moments Features

    • Document ClassificationClassifies structured and unstructured document based on analysis
    • Sentiment AnalysisA social media sentiment analysis tells you how people feel about your brand online. Rather than a simple count of mentions or comments, sentiment analysis considers emotions and opinions. It involves collecting and analyzing information in the posts people share about your brand on social media.
    • Multi-language SupportAvailable in multiple languages to support global customers
    • Import-Export OptionAllows import/export of data as PDF,PNG,HTML files
    • Geospatial AnalysisIntegrates with geospatial tool to gather information based on geographical locations
    • Built-in LibraryGives instant access to past customer conversations that is stored in library
    • Competitive AnalysisMonitors activities of competitive products and services
    • Audience AnalysisAllows to monitor customer feedbacks in real-time
    • SegmentationThe process of separating a market into distinct consumer groups with similar characteristics is known as segmentation, and it’s an important part of any customer strategy. Customer and participant segmentation enables a company to decide which consumers are the most profitable and how best to sell to them while still delivering outstanding service. An organization may then use this information to decide which investments would yield the best results.
    • Predictive AnalysisPredicts customer behaviour and emerging trends based on real-time conversations

Cx Moments Technical details

Support 24/7 (Live rep)
Business Hours
Customer Type Large Enterprises
Medium Business
Small Business
API Location / Phone Number Dublin, Ireland
Deployment SaaS/Web/Cloud Official Website
Category Text Mining Software

Cx Moments FAQs

Cx Moments is Text Mining Software. Cx Moments offers the following functionalities:

  • Document Classification
  • Sentiment Analysis
  • Multi-language Support

Here`s a list of the best alternatives for Cx Moments:

  1. Inmoment
  2. Keatext
  3. MonkeyLearn
  4. Text2data
  5. DiscoverText

Yes, Cx Moments provides API.

Videos: Cx Moments

User Reviews

0.0 out of 5
Write a review

There are no reviews yet.

Be the first to review “Cx Moments”

Your email address will not be published. Required fields are marked *

Register New Account
Reset Password
Compare items
  • Total (0)