Cx Moments

Cx Moments

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Cx Moments - Text Mining Software

What is Cx Moments and how does it work?

Cx Moments AI tags tickets better and faster than your agents, no matter how complex and granular your categorization needs to be. Reduce friction. Scale your support at peak times. Detect self-service opportunities. Track customer feedback. Detect problems with new products. Check that old issues are resolved. Detect issues with new promotions. Alert in real-time on faulty processes generating extra costs. In one click, see what contact drivers are trending up and need special attention. Discover what areas your agents struggle the most with, and may need training on.

Cx Moments Pricing

Pricing ModelFree Trial , Subscription , Quotation Based


Starter Plan


$299
/Year

Features

  • Volume of customer interactions: Up to 10,000/month
  • Pre-configured dashboard: Basic
  • Self-service AI-assist topics: Unlimited
  • Sentiment Analysis
  • Configurable reporting
  • History of customer support interactions: Up to 12 months
  • Helpdesk Support metrics and status: Standard metrics
  • Number of users: 1
  • Number of data sources: 1 data source
  • Data retention policy: Cx Moments Standard

Enterprise Plan


$599
/Year

Features

  • Volume of customer interactions: Up to 20,000/month
  • Pre-configured dashboard: Basic
  • Self-service AI-assist topics: Unlimited
  • Sentiment Analysis
  • Configurable reporting
  • History of customer support interactions: Up to 12 months
  • Helpdesk Support metrics and status: Standard metrics
  • Number of users: Up to 10
  • Number of data sources: Up to 2 data sources
  • Helpdesk tagging: Zendesk Support & Freshdesk
  • Data retention policy: Cx Moments Standard

Corporate Plan

Custom

Features

  • Volume of customer interactions: Unlimited
  • Pre-configured dashboard: Unlimited
  • Self-service AI-assist topics: Unlimited
  • Sentiment Analysis
  • Configurable reporting
  • History of customer support interactions: Up to 24 months
  • Helpdesk Support metrics and status: Any custom metrics available
  • Number of users: Unlimited
  • Number of data sources: Unlimited
  • Helpdesk tagging: As enabled by Helpdesk’s API
  • AI+ topics
  • Multi-lingual support
  • SSO integration
  • VPC and On-Prem deployment
  • Custom data source integrations
  • BI Integration
  • Data retention policy: Customizable
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Disclaimer: The pricing details were last updated on 27/04/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Cx Moments pricing.

Cx Moments Features
Show All Features

    Text Mining Features

  • Document ClassificationClassifies structured and unstructured document based on analysis
  • Sentiment AnalysisA social media sentiment analysis tells you how people feel about your brand online. Rather than a simple count of mentions or comments, sentiment analysis considers emotions and opinions. It involves collecting and analyzing information in the posts people share about your brand on social media.
  • Multi-language SupportAvailable in multiple languages to support global customers
  • Import-Export OptionAllows import/export of data as PDF,PNG,HTML files
  • Geospatial AnalysisIntegrates with geospatial tool to gather information based on geographical locations
  • Built-in LibraryGives instant access to past customer conversations that is stored in library
  • Competitive AnalysisMonitors activities of competitive products and services
  • Audience AnalysisAllows to monitor customer feedbacks in real-time
  • SegmentationThe process of separating a market into distinct consumer groups with similar characteristics is known as segmentation, and it’s an important part of any customer strategy. Customer and participant segmentation enables a company to decide which consumers are the most profitable and how best to sell to them while still delivering outstanding service. An organization may then use this information to decide which investments would yield the best results.
  • Predictive AnalysisPredicts customer behaviour and emerging trends based on real-time conversations

Cx Moments Technical details

Support 24/7 (Live rep)
Business Hours
Online
Customer Type Large Enterprises
Medium Business
Small Business
API Location / Phone Number Dublin, Ireland
Deployment SaaS/Web/Cloud Official Website https://www.cxmoments.com/
Category Text Mining Software

Cx Moments FAQs


Cx Moments is Text Mining Software. Cx Moments offers the following functionalities:

  • Document Classification
  • Sentiment Analysis
  • Multi-language Support

Learn more about Cx Moments features.



Yes, Cx Moments provides API.

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