CX Infinity

CX Infinity

Add your review
Add to wishlistAdded to wishlistRemoved from wishlist 0
Add to compare

About CX Infinity



CXInfinity is a contact center solution provider for omnichannel engagement. We intend to create software that equips businesses to engage with their customers in real-time, when and where it matters the most. Our solutions are designed for all size businesses, from enterprise to startups and all industries, including Credit Unions and banks, insurance, e-commerce, and more. We believe our single box setup with powerful integration can elevate agent and customer experience to the next level.
To understand and manage customer relationships, CXInfinity allows businesses to engage with customers across digital channels in real-time. Our proactive engagement approach enables companies to create a personalized web experience for every visitor because more satisfied customers mean more leads. We believe agents should focus on creating exceptional experiences and so have dedicated agent workspace with a single screen and integrated view of all channels and customer details.
Moreover, we equip agents with built-in Knowledge Base and Case Management tools to make every conversation count. Our intelligent routing system helps the right skilled agent to handle the conversation to ensure instant and quality resolution. And then we have smart bots to handle level 1 queries of customers leaving agents to focus on more complex issues. But, this is not all; there’s a lot more CXInfinity has for its customers to simplify the life of their customers. Visit the website.

Languages Supported

German, English, French, Italian, Japanese, Korean, Dutch, Portuguese, Russian, Spanish, Swedish

Devices

Windows, Android, iOS

Business size

S  M  L

Markets

India, United States, Canada, United Kingdom, Australia, China, Japan, Germany, Brazil, Mexico

Features

  • Digital Omnichannel Engagement
  • Blended tool within Finesse desktop
  • Auto Sync Agents from Cisco
  • One Agent Workspace for all channels
  • Intelligent routing engine
  • Real-time & Historical Reporting
  • Case Management Tool
  • Knowledge Base
  • Smart Supervisor & Agent Workspace
  • Smart Bots to automate services
  • 360° Customer information

User Reviews

0.0 out of 5
0
0
0
0
0
Write a review

There are no reviews yet.

Be the first to review “CX Infinity”

Your email address will not be published.

Register New Account
Reset Password
Compare items
  • Total (0)
Compare
0