What is contactSPACE and how does it work?
contactSPACE is a cloud-based contact center software solution that helps businesses of all sizes improve their customer service. With contactSPACE, businesses can:
- Automate and personalize their call center operations with features like intelligent outbound dialing, call routing, and IVRs.
- Measure and improve their customer service performance with real-time reporting and analytics.
- Provide a consistent and personalized customer experience across all channels, including phone, email, chat, and social media.
contactSPACE is easy to use and scalable, making it a great choice for businesses of all sizes. ContactSPACE is also PCI compliant, so businesses can be confident that their customer data is safe.
Here are some of the key features of contactSPACE:
- Intelligent outbound dialing: contactSPACE uses intelligent algorithms to determine the best time to contact customers, increasing the chances of a successful conversation.
- Call routing: contactSPACE can route calls to the most appropriate agent, based on the customer’s needs.
- IVRs: contactSPACE can be used to create interactive voice response systems, which can help customers find the information they need without having to speak to an agent.
- Real-time reporting: contactSPACE provides real-time reporting on call center performance, so businesses can track their progress and make improvements as needed.
- PCI compliance: contactSPACE is PCI compliant, so businesses can be confident that their customer data is safe.
contactSPACE is a powerful and flexible contact center software solution that can help businesses of all sizes improve their customer service. To learn more about contactSPACE, visit the website or request a demo.
Here are some additional benefits of using contactSPACE:
- Improved customer satisfaction: contactSPACE can help businesses improve customer satisfaction by providing a more personalized and consistent experience.
- Increased sales: contactSPACE can help businesses increase sales by making it easier to connect with customers and close deals.
- Reduced costs: contactSPACE can help businesses reduce costs by automating tasks and improving efficiency.
If you’re looking for a contact center software solution that can help you improve your customer service, contactSPACE is a great option. With its powerful features and flexible pricing, contactSPACE can help businesses of all sizes succeed.
- Initiatives : 10
- WebRTC phones
- Helpdesk support
- Call recording
- Interface editor
- Voice analytics**
- Full reporting module
- Agent dashboards
- Monitoring dashboards
- Preview dialler
- Initiatives : Unlimited
- Includes features of Silver plan, plus
- Outcome-driven templated SMS/email**
- Progressive dialler
- Includes features of Gold plan, plus
- CRM integration
- Master database
- Access to contactSPACE API
- Live chat
- Pre-connect status analyzer
- Answering machine detection
- Predictive dialler
- Includes features of Platinum plan, plus
- Call-time optimization
- Real-time DNC checker
- Quality assurance
- Pulse performance analytics
- Extended inbound
- Outbound Call CenterAn outbound call center deals exclusively with outbound calls. The call center calls the customer – for example to inform him about the latest offers or to sell something.
- Inbound Call CenterAn inbound call center receives incoming calls from customers. Support teams typically monitor inbound centers since the calls tend to come from existing customers with issues or questions. An outbound call center, on the other hand, makes outgoing calls to shoppers.
- Concurrency SupportMany software offer concurrency support, allowing several users to operate on the same record simultaneously. Similarly, concurrency control is the mechanism through which the outcome of the update\delete operation of a record is defined, when you have multiple users working on the same record at the same time.
- Live ChatLive chat is a medium that allows the employees to interact with website visitors or with each other in real-time. It can be either text, voice, or video-based chat that team members can use to get in touch with each other to discuss or resolve any ongoing issues.
- Progressive DialerProgressive dialing is a ‘middle ground’ solution that falls somewhere between manual dialing and more sophisticated predictive dialer solutions. A progressive dialer, like a predictive dialer, is used to eliminate the need for agents to manually dial customer phone numbers when making outbound calls. Customer support, distribution, telemarketing, collections, and any other area that involves making outbound calls from a list but does not want to burden their call center agents with the actual dialing use progressive dialers.
- Predictive DialerA predictive dialer is an outbound calling system that automatically dials from a list of phone numbers. A predictive dialer makes calls to numbers before it senses a link, at which point it transfers the call to a live agent. Busy signals, voicemails, no-answers, disconnected numbers, and so on are all filtered out by dialers.
- Queue Management (Calls)A queue is the duration of time when something is ready to be worked on, but is waiting for someone to work on it, called wait time or queue time. These queues and delays build up across the whole system of tasks and resources, from the beginning of a project to the end, and make our projects take much longer.
- IVR SupportInteractive voice response (IVR) is telephony software technology commonly found in call centers. IVR allows businesses to interact with callers through a series of automated menus, often enabling the customer to self-serve for faster resolution.
- Auto Call RecordingAuto call recording and advanced telephony capabilities allow you to get rid of partial recollection of telephone calls, improve sales performance, and always stay on top of your customer and prospect relationships.
- Call MonitoringA call center feature that lets managers listen in on agents’ calls in order to improve agent performance. Also called “agent monitoring” and “call logging,” it can be done in real time with or without the agent’s knowledge, or calls can be recorded for later retrieval.
contactSPACE Technical details
|Support||24/7 (Live rep)
|API||Location / Phone Number||St Leonards, Australia / 1300 360 553|
|Category||Call Center Software|
contactSPACE is Call Center Software. contactSPACE offers the following functionalities:
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Live Chat
- Progressive Dialer
- Predictive Dialer
- Queue Management (Calls)
- IVR Support
- Auto Call Recording
- Call Monitoring
Here`s a list of the best alternatives for contactSPACE:
- Freshdesk Contact Center (Formerly Freshcaller)
Yes, contactSPACE provides API.