What is CloudTalk and how does it work?
CloudTalk is a cloud-based virtual phone system that helps businesses of all sizes improve their customer experience and productivity. With CloudTalk, businesses can:
- Maintain a local presence with an international phone number
- Operate their call center from anywhere
- Improve customer support with advanced features like call queuing, call recording, and call masking
- Boost the productivity of their staff with outbound call center features like click to call, call notes, transfer, predictive dialer, and agent status
- Integrate CloudTalk with existing CRM tools, helpdesk, and e-commerce solutions
- Improve the quality of their VoIP call center with detailed call statistics, agent reporting, emotion and sentiment analytics, and more features
- Enjoy a secure, reliable, and scalable platform with unlimited concurrent calls, a responsive web admin, and multi-language support
CloudTalk is a great choice for businesses that want to improve their customer experience and productivity without the hassle of managing a traditional call center. With its wide range of features and affordable pricing, CloudTalk is a cost-effective solution that can help businesses of all sizes succeed.
Here are some additional benefits of using CloudTalk:
- Easy to use: CloudTalk is easy to set up and use, even for businesses with no prior experience with VoIP systems.
- Scalable: CloudTalk can easily scale to meet the needs of growing businesses.
- Secure: CloudTalk uses the latest security measures to protect your data.
- Reliable: CloudTalk is a reliable platform that is backed by a 99.9% uptime guarantee.
If you’re looking for a reliable and affordable virtual phone system, CloudTalk is a great option. With its wide range of features and easy-to-use interface, CloudTalk can help you improve your customer experience and productivity.
$25 /User/Month Billed Yearly
- Unlimited inbound & intracompany calls
- Click to call
- Automated call distribution
- Mobile app
- Unlimited call queuing
- International numbers (140+ countries)
$30 /User/Month Billed Yearly
- All Starter features, plus
- Advanced analytics with unlimited history
- Real-time client dashboard
- Integrations to other systems
- Open API
- Skill-based routing
- Smart queueing
- SMS / Text messages
- Workflow Automation
$50 /User/Month Billed Yearly
- All Essential features, plus
- Salesforce integration
- Power Dialer, Smart Dialer
- Call Monitoring (Call Barging, Call Whispering)
- Speech to text
- Single Sign-On (SSO)
- SQL Exporter
- Unlimited concurrent calls
- All Expert features, plus
- Custom onboarding
- Unlimited outbound calls (Flat rates)
- Enterprise-level security
- Developer support
- Custom reporting
Call Center Features
- Outbound Call CenterAn outbound call center deals exclusively with outbound calls. The call center calls the customer – for example to inform him about the latest offers or to sell something.
- Inbound Call CenterAn inbound call center receives incoming calls from customers. Support teams typically monitor inbound centers since the calls tend to come from existing customers with issues or questions. An outbound call center, on the other hand, makes outgoing calls to shoppers.
- Concurrency SupportMany software offer concurrency support, allowing several users to operate on the same record simultaneously. Similarly, concurrency control is the mechanism through which the outcome of the update\delete operation of a record is defined, when you have multiple users working on the same record at the same time.
- Live ChatLive chat is a medium that allows the employees to interact with website visitors or with each other in real-time. It can be either text, voice, or video-based chat that team members can use to get in touch with each other to discuss or resolve any ongoing issues.
- Progressive DialerProgressive dialing is a ‘middle ground’ solution that falls somewhere between manual dialing and more sophisticated predictive dialer solutions. A progressive dialer, like a predictive dialer, is used to eliminate the need for agents to manually dial customer phone numbers when making outbound calls. Customer support, distribution, telemarketing, collections, and any other area that involves making outbound calls from a list but does not want to burden their call center agents with the actual dialing use progressive dialers.
- Predictive DialerA predictive dialer is an outbound calling system that automatically dials from a list of phone numbers. A predictive dialer makes calls to numbers before it senses a link, at which point it transfers the call to a live agent. Busy signals, voicemails, no-answers, disconnected numbers, and so on are all filtered out by dialers.
- Queue Management (Calls)A queue is the duration of time when something is ready to be worked on, but is waiting for someone to work on it, called wait time or queue time. These queues and delays build up across the whole system of tasks and resources, from the beginning of a project to the end, and make our projects take much longer.
- IVR SupportInteractive voice response (IVR) is telephony software technology commonly found in call centers. IVR allows businesses to interact with callers through a series of automated menus, often enabling the customer to self-serve for faster resolution.
- Auto Call RecordingAuto call recording and advanced telephony capabilities allow you to get rid of partial recollection of telephone calls, improve sales performance, and always stay on top of your customer and prospect relationships.
- Call MonitoringA call center feature that lets managers listen in on agents’ calls in order to improve agent performance. Also called “agent monitoring” and “call logging,” it can be done in real time with or without the agent’s knowledge, or calls can be recorded for later retrieval.
CloudTalk Technical details
|Customer Type||Large Enterprises
|API||Location / Phone Number||New York City, New York / +1 888-487-1675|
Mobile – Android
Mobile – iOS
Installed – Windows
Installed – Mac
|Category||Call Center Software|
CloudTalk is Call Center Software. CloudTalk offers the following functionalities:
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Live Chat
- Progressive Dialer
- Predictive Dialer
- Queue Management (Calls)
- IVR Support
- Auto Call Recording
- Call Monitoring
Here`s a list of the best alternatives for CloudTalk:
- Freshdesk Contact Center (Formerly Freshcaller)
- Dialpad Talk
- RingCentral Office
Yes, CloudTalk provides API.