What is CircleLoop and how does it work?
CircleLoop is a cloud-based business phone system that helps businesses save time and money. It is a powerful and easy-to-use tool that can help businesses improve their communication and productivity.
CircleLoop offers a wide range of features, including:
- Voicemail to text conversion: This feature allows you to convert your voicemails into text, so you can read them on your phone or computer.
- Personalized voicemail: This feature allows you to create a custom voicemail greeting that will be played to your callers.
- Call recording and forwarding: This feature allows you to record your calls and forward them to other people.
- Smart call activity notifications: This feature allows you to receive notifications when you receive a call, miss a call, or have a voicemail.
- Analytics: CircleLoop provides detailed analytics about your calls, so you can see how well your team is performing.
CircleLoop also integrates with Pipedrive, a CRM software that helps businesses manage their sales and marketing. This integration allows you to easily connect your calls to your leads and opportunities in Pipedrive, so you can keep track of your interactions with your customers.
CircleLoop is a great choice for businesses of all sizes. It is a powerful and easy-to-use tool that can help businesses improve their communication and productivity.
Here are some additional benefits of using CircleLoop:
- Improved customer service: CircleLoop can help businesses improve their customer service by providing them with a more personalized and efficient customer experience.
- Reduced costs: CircleLoop can help businesses reduce costs by improving efficiency and reducing the need for manual data entry.
- Increased compliance: CircleLoop can help businesses comply with regulations by providing them with a record of all customer interactions.
If you are looking for a cloud-based business phone system that can help you improve your communication and productivity, CircleLoop is a great option. It is a powerful and easy-to-use tool that can help businesses improve their performance and reach their business goals.
Here are some additional SEO-friendly descriptions of the features offered by CircleLoop:
- Voicemail to text conversion: This feature allows businesses to save time by converting their voicemails into text, which can then be read on a phone or computer.
- Personalized voicemail: This feature allows businesses to create a custom voicemail greeting that will be played to their callers, which can help to improve customer satisfaction and make a good first impression.
- Call recording and forwarding: This feature allows businesses to record their calls and forward them to other people, which can be helpful for training purposes, quality assurance, or legal compliance.
- Smart call activity notifications: This feature allows businesses to receive notifications when they receive a call, miss a call, or have a voicemail, which can help to improve customer service and ensure that no calls go unanswered.
- Analytics: CircleLoop provides detailed analytics about businesses’ calls, which can be used to identify trends, improve performance, and make better decisions.
CircleLoop is a powerful and versatile cloud-based business phone system that offers a wide range of features to help businesses improve their communication and productivity. With its easy-to-use interface and affordable pricing, CircleLoop is a great choice for businesses of all sizes.
CircleLoop Pricing
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CircleLoop Features
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- Outbound Call CenterAn outbound call center deals exclusively with outbound calls. The call center calls the customer – for example to inform him about the latest offers or to sell something.
- Inbound Call CenterAn inbound call center receives incoming calls from customers. Support teams typically monitor inbound centers since the calls tend to come from existing customers with issues or questions. An outbound call center, on the other hand, makes outgoing calls to shoppers.
- Concurrency SupportMany software offer concurrency support, allowing several users to operate on the same record simultaneously. Similarly, concurrency control is the mechanism through which the outcome of the update\delete operation of a record is defined, when you have multiple users working on the same record at the same time.
- Live ChatLive chat is a medium that allows the employees to interact with website visitors or with each other in real-time. It can be either text, voice, or video-based chat that team members can use to get in touch with each other to discuss or resolve any ongoing issues.
- Progressive DialerProgressive dialing is a ‘middle ground’ solution that falls somewhere between manual dialing and more sophisticated predictive dialer solutions. A progressive dialer, like a predictive dialer, is used to eliminate the need for agents to manually dial customer phone numbers when making outbound calls. Customer support, distribution, telemarketing, collections, and any other area that involves making outbound calls from a list but does not want to burden their call center agents with the actual dialing use progressive dialers.
- Predictive DialerA predictive dialer is an outbound calling system that automatically dials from a list of phone numbers. A predictive dialer makes calls to numbers before it senses a link, at which point it transfers the call to a live agent. Busy signals, voicemails, no-answers, disconnected numbers, and so on are all filtered out by dialers.
- Queue Management (Calls)A queue is the duration of time when something is ready to be worked on, but is waiting for someone to work on it, called wait time or queue time. These queues and delays build up across the whole system of tasks and resources, from the beginning of a project to the end, and make our projects take much longer.
- IVR SupportInteractive voice response (IVR) is telephony software technology commonly found in call centers. IVR allows businesses to interact with callers through a series of automated menus, often enabling the customer to self-serve for faster resolution.
- Auto Call RecordingAuto call recording and advanced telephony capabilities allow you to get rid of partial recollection of telephone calls, improve sales performance, and always stay on top of your customer and prospect relationships.
- Call MonitoringA call center feature that lets managers listen in on agents’ calls in order to improve agent performance. Also called “agent monitoring” and “call logging,” it can be done in real time with or without the agent’s knowledge, or calls can be recorded for later retrieval.
CircleLoop Technical details
| Support | Business Hours Online |
Customer Type | Freelancers Medium Business Small Business |
| API | NA | Location / Phone Number | Rossendale, Lancashire / 03330 50 60 70 |
| Deployment | SaaS/Web/Cloud Mobile – Android Mobile – iOS Installed – Windows Installed – Mac |
Official Website | https://www.circleloop.com/ |
| Category | Call Center Software |
CircleLoop FAQs
CircleLoop is Call Center Software. CircleLoop offers the following functionalities:
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Live Chat
- Progressive Dialer
- Predictive Dialer
- Queue Management (Calls)
- IVR Support
- Auto Call Recording
- Call Monitoring
Here`s a list of the best alternatives for CircleLoop:
- Freshdesk Contact Center (Formerly Freshcaller)
- Aircall
- RingCentral Office
- TalkDesk
- Nextiva
No, CircleLoop does not provide API.
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