What is ChaseData and how does it work?
ChaseData is a cloud-based call center software that offers a wide range of features and benefits for businesses of all sizes. Some of the key features of ChaseData include:
- Integration with websites, social media, and traditional mass mail: ChaseData can be integrated with a variety of different platforms, including websites, social media, and traditional mass mail. This allows businesses to reach a wider audience and improve their customer engagement.
- Fast call back feature: ChaseData offers a fast call back feature that allows businesses to reach out to customers while their interest is strong. This can help to improve customer satisfaction and increase sales.
- Industry-specific solutions: ChaseData offers industry-specific solutions for both B2B and B2C marketing. This means that businesses can tailor the software to their specific needs and requirements.
- Robust tools: ChaseData comes with a range of robust tools that help businesses to track their performance and improve their productivity. These tools include call logging, recording and routing, live chat and escalation management.
- Compliance management: ChaseData comes with built-in compliance management features that help businesses to meet the regulatory requirements of their industry.
- Custom-made solution: ChaseData offers a custom-made solution for inbound, outbound, and multichannel businesses. This means that businesses can choose the features that are right for them and get the most out of the software.
- Analytics: ChaseData comes with an onboard analytics feature that helps businesses to manage call queues, track performance and monitor customer satisfaction levels. This information can be used to improve the customer experience and increase sales.
Overall, ChaseData is a powerful and affordable call center software that offers a wide range of features and benefits for businesses of all sizes. If you are looking for a call center software that can help you to improve your customer service, increase your sales, and meet the regulatory requirements of your industry, then ChaseData is a great option.
Here are some additional benefits of using ChaseData:
- Easy to use: ChaseData is easy to use, even for businesses with no call center experience.
- Affordable: ChaseData is an affordable solution for businesses of all sizes.
- Secure: ChaseData is a secure solution that meets the highest security standards.
If you are looking for a powerful, easy-to-use, and affordable call center software, then ChaseData is a great option. Try it today and see how it can help you improve your customer service and sales.
Enterprise-class outbound dialing plus powerful inbound automatic call distribution (ACD) software perfectly suited for startups and small offices seeking aggressive growth.
Perfect for low volume blended contact centers.
US and Canada Dialing, UK , LATAM
- 3000 Telecom Minutes Including
- Voice Channels per Agent : 1
- Call Conference, Hold, Transfer, Monitoring
- Digital Call Recording and Playback : 3 months
- List Management, Live Dashboard, Skill Set Assignment
- Preview dialing
- Progressive dialing
- Inbound Capability Included
- Auto Attendant and IVR
- Automatic Call Distribution
- Music On Hold
- Local, Nationwide and Toll Free Numbers Available
- Remote Agent Capability
- Personal Voice Mails and DID
- Standard Reporting Package
- Chat Support
- Email Support
Experience the fastest, highest efficiency, lowest drop rate predictive dialing kernel available today. This edition is custom made to maximize sales, lower payroll and decrease training time.
Perfect for high volume outbound sales centers.
US, Canada, International
- 5000 Telecom Minutes Included
- Voice Channels per Agent : 4
- Includes features of Small Business plan, plus
- Digital Call Recording and Playback : 6 months
- Predictive dialing
- Skill based Routing
- Trainee Mode for New Trainees
- Customized Sip Trunking
- Phone support
- Zapier (Over 500 integrations and growing)
Meet your mission critical requirements day in and day out. This is a secure and infinitely scalable enterprise solution engineered for high volume contact centers with complex call segmentation and 3rd party integration requirements.
Perfect for large scale blended contact centers
US, Canada, International
- 7000 Telecom Minutes Included
- Voice Channels per Agent : 6
- Includes features of Professional plan, plus
- Digital Call Recording and Playback : 1 Year
- Agentless dialing
- Auto Leave message on Voice mail
- SOAP based Salesforce API
- Native API (Sugar CRM, Zoho and Oracle)
- Outbound Call CenterAn outbound call center deals exclusively with outbound calls. The call center calls the customer – for example to inform him about the latest offers or to sell something.
- Inbound Call CenterAn inbound call center receives incoming calls from customers. Support teams typically monitor inbound centers since the calls tend to come from existing customers with issues or questions. An outbound call center, on the other hand, makes outgoing calls to shoppers.
- Concurrency SupportMany software offer concurrency support, allowing several users to operate on the same record simultaneously. Similarly, concurrency control is the mechanism through which the outcome of the update\delete operation of a record is defined, when you have multiple users working on the same record at the same time.
- Live ChatLive chat is a medium that allows the employees to interact with website visitors or with each other in real-time. It can be either text, voice, or video-based chat that team members can use to get in touch with each other to discuss or resolve any ongoing issues.
- Progressive DialerProgressive dialing is a ‘middle ground’ solution that falls somewhere between manual dialing and more sophisticated predictive dialer solutions. A progressive dialer, like a predictive dialer, is used to eliminate the need for agents to manually dial customer phone numbers when making outbound calls. Customer support, distribution, telemarketing, collections, and any other area that involves making outbound calls from a list but does not want to burden their call center agents with the actual dialing use progressive dialers.
- Predictive DialerA predictive dialer is an outbound calling system that automatically dials from a list of phone numbers. A predictive dialer makes calls to numbers before it senses a link, at which point it transfers the call to a live agent. Busy signals, voicemails, no-answers, disconnected numbers, and so on are all filtered out by dialers.
- Queue Management (Calls)A queue is the duration of time when something is ready to be worked on, but is waiting for someone to work on it, called wait time or queue time. These queues and delays build up across the whole system of tasks and resources, from the beginning of a project to the end, and make our projects take much longer.
- IVR SupportInteractive voice response (IVR) is telephony software technology commonly found in call centers. IVR allows businesses to interact with callers through a series of automated menus, often enabling the customer to self-serve for faster resolution.
- Auto Call RecordingAuto call recording and advanced telephony capabilities allow you to get rid of partial recollection of telephone calls, improve sales performance, and always stay on top of your customer and prospect relationships.
- Call MonitoringA call center feature that lets managers listen in on agents’ calls in order to improve agent performance. Also called “agent monitoring” and “call logging,” it can be done in real time with or without the agent’s knowledge, or calls can be recorded for later retrieval.
ChaseData Technical details
|Location / Phone Number
|Plantation, FL / +1 888-739-8218
Installed – Windows
|Call Center Software
ChaseData is Call Center Software. ChaseData offers the following functionalities:
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Live Chat
- Progressive Dialer
- Predictive Dialer
- Queue Management (Calls)
- IVR Support
- Auto Call Recording
- Call Monitoring
Learn more about ChaseData features.
Here`s a list of the best alternatives for ChaseData:
- Freshdesk Contact Center (Formerly Freshcaller)
Yes, ChaseData provides API.