What is Cayzu?
Cayzu is a help desk software and customer support platform that allows you to easily manage all of your support inquiries from a single cloud-based portal. It is able to address requests from multiple channels – phone, email, mobile, or social networks – using an intuitive ticket workflow system that enables team collaboration when providing customer support.
The solution brings with it several robust features to help automate your help desk, improve efficiency, and boost productivity with workflows. It facilitates seamless collaboration among support teams across your organizations to eliminate guesswork out of customer service. Likewise, it carries real-time reporting options for support representatives and managers, giving them a clear insight into how they’re coping with their help desk efforts.
With its global support capability, the software can handle multiple products, languages and time zones. In fact, it is being used by over 10,000 companies and organization worldwide including prominent brands and top academic institutions.
How Much Does Cayzu Cost?
Cayzu Pricing Plans:
What are Cayzu pricing details?
Cayzu Pricing Plans:
Basic – $4/agent per month (paid annually), $7 (if paid monthly)
- Email Channel
- Social Channels
- Basic Knowledge base
- Web Widget
Team – $9/agent per month (paid annually), $14 (if paid monthly)
Basic features plus:
- Assignment Rules
- App Integrations
- Time Tracking
- Custom Domain Mapping
Pro – $19/agent per month (paid annually), $25 (if paid monthly)
Team features plus:
- Multilingual content
- Reports & Dashboards
- SLAs and Business Hours
- Single sign-on
- Custom fields
- Asset Management
- Multiple ticket forms
Enterprise – $29/agent per month (paid annually), $39 (if paid monthly)
Pro features plus:
- Custom agent roles
- Multibrand support
- Portal Customization
- Custom Ticket Views
- Agent Round Robin
- Rest based API
Enterprise Plus – $39/agent per month (paid annually), $55 (if paid monthly)
Enterprise features plus:
- IP Whitelisting
- 99.9% uptime SLA
- Custom License Agreement
All paid plans come with the following:
- Unlimited support
- Regular free updates
- Anywhere, anytime access
- Automatic backups
- Access to free apps integration
- Mobile apps
- Secure data protection
- No contracts
- No software install
- 14-day free trial
Overview of Cayzu Features
- Email Integration
- Email Signatures
- Email Forwarding
- Multiple Emails
- Global Search
- Custom List
- Domain Branding/Mapping
- Custom Branding
- Multiple Brands & Products
- Mailbox Signatures
- Ticketing System
- Automated Rules
- Help Desk API
- Merge Conversations
- Apps & Integrations
- IP White-list Access
- Quick Response
- Service Level Agreements
- Auto Assign
- Auto Reply
- Customer Feedback
- Multiple Groups
- Asset Management
- Internal Notes
- Large Attachments
- Time Tracking
- Mobile Apps
- Custom Roles/Permissions
- Active Directory Integration
- Support Widget Integration
- Customizable Ticket Fields
- To Do’s
- Tags
- Split Cases
- Agent Collision
- Group Tickets Assigning
Overview of Cayzu Benefits
Fast setup and easy to use
You can create your first ticket in less than a minute and a half since everything is automatically customized for your business. After you sign up, you can create your first ticket manually or start receiving tickets from customers via your personalized end-user portal. The software is designed for speed and simplicity, making it easy to use even for new support reps.
Supports multiple channels and products
Cayzu seamlessly integrates into your email, websites and social media networks, allowing you to address customer issues and queries no matter what channel they use to communicate. You can also set up multiple different brands and products that all look different to the customer, but all feed back into your own personalized help desk dashboard.
Branded self-service portal
You can provide your customers the means to get help anytime, anywhere with a self-service portal tailored to your brand, complete with your logo, colors and even URL. Customers get to submit and track tickets anytime through desktop, laptop or mobile devices.
Smart ticket system
The intuitive help desk platform allows you to track every ticket and applicable email conversations, prioritize and categorize them, analyze them and provide you with tracking reports, and enable you to send automated replies. You will be able to see status at a glance, address urgent issues, and see what is working with the system and what’s not.
Automated rules and workflows
The platform’s automatic assignment rules make customer service quicker and more efficient. For example, you can set refund requests to automatically go to your finance staff, product inquiries to your sales department, and so forth. You can even have the system auto-close a ticket when an issue is resolved. This feature effectively and efficiently manages your support ticket queue.
Full control of your views/filters
The system doesn’t lock down the columns or data that you can show on your tickets dashboard. You can customize or create your own views or edit the system’s default views
Affordable pricing
Subscription plans are easy on the pocket and include free setup, on-boarding help, training and support, and updates, all at no extra costs or obligation.
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
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