What is Caplena and how does it work?
Caplena is an innovative tool that allows users to quickly explore and analyze text comments with ease. It is designed to help businesses and individuals gain a deeper understanding of customer feedback, social media comments, and other forms of textual data.
With Caplena, users can easily differentiate between positive and negative mentions towards specific topics, even within the same response. This powerful feature allows businesses to gain a comprehensive understanding of customer sentiment, helping them to identify areas for improvement and make data-driven decisions.
Caplena’s cutting-edge AI analysis capabilities make it an incredibly accurate and reliable tool. It uses natural language processing (NLP) and machine learning algorithms to analyze text comments and provide insights into customer sentiment and preferences. This makes it easier for businesses to identify trends, patterns, and areas for improvement, allowing them to make more informed decisions and improve their overall performance.
Caplena’s dashboard feature allows users to share their results with others, making it easy to collaborate and share insights with colleagues and stakeholders. This feature is particularly useful for businesses with multiple teams or departments, as it allows everyone to access and analyze data in a centralized location.
In conclusion, Caplena is a powerful and intuitive tool that provides businesses with the insights they need to make better decisions. Its advanced AI analysis capabilities and intuitive interface make it a valuable resource for businesses of all sizes, helping them to gain a deeper understanding of their customers and improve their overall performance.
€ 99 per month,
€ 1089 per year
- Text analytics
- Basic import & export
- Google translate
- 3 users
€ 249 per month,
€ 2739 per year
- Including all in Freelance
- Advanced import & export
- Google translate & DeepL
- Dashboards & Charts
- 10 users
- Including all in Freelance & Business
- Customizable users & volume
- Onboarding Package
- Dedicated Support
- Import-Export OptionAllows import/export of data as PDF,PNG,HTML files
- Document ClassificationClassifies structured and unstructured document based on analysis
- Competitive AnalysisMonitors activities of competitive products and services
- Audience AnalysisAllows to monitor customer feedbacks in real-time
- Sentiment AnalysisA social media sentiment analysis tells you how people feel about your brand online. Rather than a simple count of mentions or comments, sentiment analysis considers emotions and opinions. It involves collecting and analyzing information in the posts people share about your brand on social media.
- Predictive AnalysisPredicts customer behaviour and emerging trends based on real-time conversations
- Multi-language SupportAvailable in multiple languages to support global customers
- Geospatial AnalysisIntegrates with geospatial tool to gather information based on geographical locations
- Built-in LibraryGives instant access to past customer conversations that is stored in library
- SegmentationThe process of separating a market into distinct consumer groups with similar characteristics is known as segmentation, and it’s an important part of any customer strategy. Customer and participant segmentation enables a company to decide which consumers are the most profitable and how best to sell to them while still delivering outstanding service. An organization may then use this information to decide which investments would yield the best results.
Caplena Technical details
|API||Location / Phone Number||Zurich, Switzerland / +41 79 455 52 17|
|Category||Text Mining Software|
Caplena is Text Mining Software. Caplena offers the following functionalities:
- Import-Export Option
- Document Classification
- Competitive Analysis
- Audience Analysis
- Sentiment Analysis
- Predictive Analysis
- Multi-language Support
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Yes, Caplena provides API.