CallTools

CallTools

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What is CallTools and how does it work?

CallTools is a cloud-based call center software that offers a wide range of features and benefits for businesses of all sizes. Some of the key features of CallTools include:

  • Predictive dialing: Predictive dialing allows agents to make calls without having to wait for a call to come in. This can help to improve agent productivity and reduce call abandonment rates.
  • Preview dialing: Preview dialing allows agents to see the caller’s information before they answer the call. This can help agents to prepare for the call and provide better customer service.
  • Call recording: Call recording allows businesses to record and listen to calls. This can be used to train agents, improve customer service, and resolve disputes.
  • Detailed reports: CallTools provides detailed reports that can be used to track call center performance. These reports can be used to identify areas for improvement and make changes to improve call center efficiency.
  • Integrations: CallTools integrates with a variety of other software applications, including CRM systems, marketing automation systems, and business intelligence tools. This allows businesses to streamline their operations and improve their overall efficiency.
  • SMS messaging: CallTools allows businesses to send SMS messages to customers. This can be used to confirm appointments, send reminders, and provide customer support.

Overall, CallTools is a powerful and versatile call center software that can help businesses of all sizes to improve their customer service, increase their sales, and reduce their costs.

Here are some additional benefits of using CallTools:

  • Easy to use: CallTools is easy to use, even for businesses with no call center experience.
  • Affordable: CallTools is an affordable solution for businesses of all sizes.
  • Secure: CallTools is a secure solution that meets the highest security standards.

If you are looking for a powerful, easy-to-use, and affordable call center software, then CallTools is a great option. Try it today and see how it can help you improve your customer service and sales.

CallTools Pricing

Pricing Model
Quotation Based

YEARLY


CallTools

Custom

Features

  • Outbound Call Center
  • Inbound Call Center
  • Call Management
  • CRM, SMS & Email
  • Integrations

 

CallTools Features

    • Outbound Call CenterAn outbound call center deals exclusively with outbound calls. The call center calls the customer – for example to inform him about the latest offers or to sell something.
    • Inbound Call CenterAn inbound call center receives incoming calls from customers. Support teams typically monitor inbound centers since the calls tend to come from existing customers with issues or questions. An outbound call center, on the other hand, makes outgoing calls to shoppers.
    • Concurrency SupportMany software offer concurrency support, allowing several users to operate on the same record simultaneously. Similarly, concurrency control is the mechanism through which the outcome of the update\delete operation of a record is defined, when you have multiple users working on the same record at the same time.
    • Live ChatLive chat is a medium that allows the employees to interact with website visitors or with each other in real-time. It can be either text, voice, or video-based chat that team members can use to get in touch with each other to discuss or resolve any ongoing issues.
    • Progressive DialerProgressive dialing is a ‘middle ground’ solution that falls somewhere between manual dialing and more sophisticated predictive dialer solutions. A progressive dialer, like a predictive dialer, is used to eliminate the need for agents to manually dial customer phone numbers when making outbound calls. Customer support, distribution, telemarketing, collections, and any other area that involves making outbound calls from a list but does not want to burden their call center agents with the actual dialing use progressive dialers.
    • Predictive DialerA predictive dialer is an outbound calling system that automatically dials from a list of phone numbers. A predictive dialer makes calls to numbers before it senses a link, at which point it transfers the call to a live agent. Busy signals, voicemails, no-answers, disconnected numbers, and so on are all filtered out by dialers.
    • Queue Management (Calls)A queue is the duration of time when something is ready to be worked on, but is waiting for someone to work on it, called wait time or queue time. These queues and delays build up across the whole system of tasks and resources, from the beginning of a project to the end, and make our projects take much longer.
    • IVR SupportInteractive voice response (IVR) is telephony software technology commonly found in call centers. IVR allows businesses to interact with callers through a series of automated menus, often enabling the customer to self-serve for faster resolution.
    • Auto Call RecordingAuto call recording and advanced telephony capabilities allow you to get rid of partial recollection of telephone calls, improve sales performance, and always stay on top of your customer and prospect relationships.
    • Call MonitoringA call center feature that lets managers listen in on agents’ calls in order to improve agent performance. Also called “agent monitoring” and “call logging,” it can be done in real time with or without the agent’s knowledge, or calls can be recorded for later retrieval.

CallTools Technical details

Support 24/7 (Live rep)
Business Hours
Online
Customer Type Large Enterprises
Medium Business
Small Business
API Location / Phone Number Irvine, California / 1-800-679-1637
Deployment SaaS/Web/Cloud
Installed – Windows
Installed – Mac
Official Website https://calltools.com/
Category Call Center Software

CallTools FAQs

CallTools is Call Center Software. CallTools offers the following functionalities:

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

Here`s a list of the best alternatives for CallTools:

  1. Freshdesk Contact Center (Formerly Freshcaller)
  2. CallRail
  3. Mojo Helpdesk
  4. ReadyMode (formerly Xencall)
  5. TalkDesk


Yes, CallTools provides API.

Videos: CallTools

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