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What is CallSource?

CallSource is a call recording software that helps businesses measure the performance of their sales and marketing calls. It comes with built-in performance coaching for sales reps and customer support teams, as well as an advanced technology platform and highly responsive customer service. CallSource is aimed at helping businesses grow by enabling support teams to address customer queries satisfactorily. Some of the unique features of CallSource software are:

  1. Reputation Management
  2. Performance Management
  3. Digital Management
  4. Vanity Phone Numbers

It provides data for your customer care business to solve or strategize problems and provides insightful analytics to benchmark your progress against industry standards so that you can continually strive for betterment. The software ensures 99.9% uptime; thus it is completely reliable.

What is CallSource Hearing and How it Works?

CallSource Hearing predominantly serves as a tool for attracting more patients to your ENT clinic. This solution of CallSource helps people hear better and also assists doctors in making precise decisions. Some of the key features of this solution are:

  1. Get Rid of Advertising: The software allows doctors to focus exclusively on diagnosing symptoms, without worrying about advertising, which is handled by the CallSource data.
  2. See What’s Working: The advanced technology of CallSource visually shows users the places where their advertisements are working and where they aren’t through its interactive dashboard on a periodic basis. This helps users make small adjustments that lead to greater revenue.
  3. ROI Comparison: The software compares data from over a number of audiology practices to improve your ROI.
  4. Little Coaching: The executives at CallSource listen to the recorded incoming calls if needed, to improve the call handling skills of your office staff and improve their performance over time.
  5. Business Advice: CallSource provides its own business advisors so that you can improve your audiology practices and increase ROI.

Pricing of CallSource

The pricing of CallSource is available as per your business needs. Feel free to contact us through the “request a callback” option on our website.

How does CallSource help in Call Coaching?

Call Coaching gives call handlers in a contact center organization the necessary tools and support needed to improve the call conversion rates. CallSource offers data-driven solutions to its end-users and provides them with the following benefits:

  1. Onboarding: Before the call handlers engage in one-on-one or team sessions, the software provides them with the necessary tools to improve their call handling skills.
  2. Team Coaching: A thorough team coaching is provided where the team coaches bring all the call handlers together for sharing the best practices, establishing the team goals and collaboration in a half-hour session. Both the sides listen to and analyze calls together for a mutual learning experience.
  3. 1:1 Coaching: Fifteen-minute session with the call handlers enables them to perform where they excel at – handling calls over the phone. Call coaches review the performance of their employees in handling calls based on the inbuilt Core Four Principles and chalk out a strategy for the next session also. The software makes it a point to make all these call sessions transparent.

Compatibility of CallSource

The software runs exclusively on Windows OS and is available for the desktop version only.

Benefits of using CallSource:

  • Improved sales performance: CallSource can help you improve your sales performance by providing insights into how your sales reps are performing. You can use this information to identify areas where your reps need improvement and provide them with the training they need to succeed.
  • Increased customer satisfaction: CallSource can help you increase customer satisfaction by providing your customer support team with the tools they need to resolve customer issues quickly and efficiently. You can also use CallSource to track customer satisfaction and identify areas where you can improve your customer service.
  • Reduced costs: CallSource can help you reduce your costs by providing you with insights into how your call center is performing. You can use this information to identify areas where you can improve your efficiency and save money.

CallSource Pricing & Plans

CallSource offers a variety of pricing plans to fit the needs of businesses of all sizes. The plans are based on the number of calls per month, the number of users, and the features that are included.

CallSource Basic

The CallSource Basic plan is a good option for businesses that need to record and track a small number of calls. The plan includes unlimited call recording, call transcription, and call analytics. It also includes a basic reporting dashboard.

  • Price: Starting at $29 per month
  • Features:
    • Unlimited call recording
    • Call transcription
    • Call analytics
    • Basic reporting dashboard

CallSource Standard

The CallSource Standard plan is a good option for businesses that need to record and track a larger number of calls. The plan includes all of the features of the Basic plan, plus additional features such as call queuing, call routing, and call monitoring.

  • Price: Starting at $99 per month
  • Features:
    • All features of the Basic plan
    • Call queuing
    • Call routing
    • Call monitoring

CallSource Premium

The CallSource Premium plan is a good option for businesses that need the most advanced call recording and tracking features. The plan includes all of the features of the Standard plan, plus additional features such as call scoring, call coaching, and call benchmarking.

  • Price: Starting at $299 per month
  • Features:
    • All features of the Standard plan
    • Call scoring
    • Call coaching
    • Call benchmarking

CallSource Enterprise

The CallSource Enterprise plan is a custom plan that is designed for businesses with specific needs. The plan includes all of the features of the Premium plan, plus additional features such as call integration, call reporting, and call analytics.

  • Price: Custom
  • Features:
    • All features of the Premium plan
    • Call integration
    • Call reporting
    • Call analytics

CallSource also offers a variety of add-on features, such as call forwarding, call screening, and call recording retention.

Call forwarding

Call forwarding allows you to forward calls to another number, such as your mobile phone or a voicemail box.

  • Price: $9 per month

Call screening

Call screening allows you to screen calls before you answer them. You can see the caller’s name and number, and you can listen to a recording of their voicemail message before you decide whether to answer the call.

  • Price: $19 per month

Call recording retention

Call recording retention allows you to keep call recordings for a longer period of time. The standard retention period is 30 days, but you can extend it to 90 days or 180 days for an additional fee.

  • Price: $9 per month for 90 days of retention
  • Price: $19 per month for 180 days of retention

CallSource offers a free trial so that you can try the software before you buy it. The trial includes all of the features of the Basic plan.


CallSource Features

Call Management

Users can know which ads are drawing potential customers and convert them into appointments accordingly. You can also go for

Vanity Phone Numbers

With this special feature of CallSource, you can brand your business, generate 30 percent more calls and easily remember

Performance Management

In order to convert every call, the software comes with employee phone skill tracking and call coaching. This helps you to gauge

Digital Management

The software comes with an intuitive dashboard where users can track both offline and online attributions and employee

Reputation Management

This helps users in taking control of their brand’s reputation. Through this software, you can see the customer reviews and

CallSource Specifications

  • Supported Platforms :  Windows
  • Device:   Desktop
  • Deployment :  Web-Based, Perpetual
  • Suitable For :  All Industries
  • Business Specific:  All Businesses
  • Language:  English

CallSource FAQ

Videos: CallSource

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