CallHippo

What is CallHippo Software?

CallHippo is a cloud-based call center solution that helps businesses of all sizes to improve their customer engagement and sales. With CallHippo, businesses can make and receive calls, send and receive text messages, and create and launch marketing campaigns. CallHippo also offers a variety of features that can help businesses to improve their customer service, including call recording, IVR, and analytics.

Here are some of the key features of CallHippo:

Call tracking: CallHippo tracks all of your calls, so you can see how many calls you’re making, how long they’re lasting, and how many people are answering. This information can help you to improve your call strategy and to get more out of your marketing campaigns.
Text messaging: CallHippo lets you send and receive text messages, which is a great way to stay in touch with your customers and to promote your business. You can use text messaging to send out appointment reminders, to send out coupons, or to just say hello.
Marketing campaigns: CallHippo makes it easy to create and launch marketing campaigns. You can use CallHippo to send out email blasts, to make cold calls, or to run pay-per-click ads. CallHippo also offers a variety of tools that can help you to target your marketing campaigns and to track your results.
Customer service: CallHippo offers a variety of features that can help you to improve your customer service, including call recording, IVR, and analytics. Call recording can help you to identify areas where you can improve your customer service, and IVR can help you to route calls to the right people. Analytics can help you to track your customer satisfaction and to identify areas where you can improve your customer service.

Benefits of Using CallHippo:

Increased customer engagement: CallHippo can help you to increase customer engagement by making it easier for you to stay in touch with your customers and to provide them with the information they need.
Increased sales: CallHippo can help you to increase sales by making it easier for you to reach new customers and to close deals.
Improved customer service: CallHippo can help you to improve customer service by making it easier for you to track customer satisfaction and to identify areas where you can improve.

Conclusion

CallHippo is a powerful call center solution that can help businesses of all sizes to improve their customer engagement, sales, and customer service. The software offers a variety of features that can help businesses to make and receive calls, send and receive text messages, and create and launch marketing campaigns. CallHippo is a valuable tool for any business that wants to improve its customer relationships.

Here are some additional benefits of using CallHippo:

Affordable pricing: CallHippo offers a variety of pricing plans to fit any budget.
Easy to use: CallHippo is easy to use, even for businesses with no prior call center experience.
Reliable uptime: CallHippo has a 99.9% uptime guarantee, so you can be sure that your calls will always go through.
24/7 support: CallHippo offers 24/7 support, so you can always get help when you need it.

If you’re looking for a powerful call center solution that can help you to improve your customer engagement, sales, and customer service, then CallHippo is a great option.

CallHippo Pricing & Plans

Bronze

Calculated Price (Inclusive of all taxes)

₹660

Silver

Calculated Price (Inclusive of all taxes)

₹1237

Platinum

Calculated Price (Inclusive of all taxes)

₹2886

CallHippo Features

Activity Feed

CALL ANALYTICS
Get info on caller details, call status and time duration.

CALL RECORDINGS
Listen to call recordings directly

Add New Number

COUNTRY-WISE SELECTION
Choose new numbers for different countries.

UNIQUE NUMBERS FOR EACH DEPARTMENT
Get unique numbers for

Set Working Hours

DEFINE TIMEZONE
Set Timezone-based on your location.

DEFINE YOUR WORKING HOURS
Customize & set working hours according to

Team collaboration

Manage your calls, clients and teammates instantly. All in one place.

Call Recording

Record every call on each of your numbers to better monitor your performance as a team.

Call Analytics

Track your phone support performance. Measure the % of missed calls, call load of each teammate, etc.

On Hold Music

On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.

CallHippo Specifications

Supported Platforms : Windows,iOS,Android
Device: Desktop,Mobile
Deployment : Web-Based
Suitable For : All Industries
Business Specific: All Businesses
Language: English

CallHippo FAQ

Q. What is CallHippo?
A. CallHippo is a virtual phone system which allows small business and enterprise to get local & toll-free numbers instantly from over 50+ countries around the world. With our easy to use interface and robust backend architecture, any business can setup their phone system in less than 3 minutes.

CallHippo implements cloud computing into the world of telephony. Our platform allows deployment of a flexible telephony network, wherever an internet connection is available. We aim to replace the desk phones with softphones, eliminating the complexity of setting up a support center.

Q. What are the Network & Audio requirements to use CallHippo?
A. Network Requirements: In order to make or receive calls through CallHippo app you need to have internet connectivity.

Audio Requirements: You need to have a headphone with a microphone at the time of making or receiving calls through the phone app.

Q. How can you enable editable extension ?
A. Editable extension is the feature which is provided by the CallHippo where admin users can edit the extension number for their users.

For example – If the admin users has the IVR extension is 100, if he/she add new users the IVR extension set with 101 and so on with the further users. With editable extension new users extension can be changed from 101 to 999 as per the requirement.

Q. How to allow Google Chrome to use your microphone?
A. In case you’re not able to use your microphone with CallHippo app,Please follow the following steps to solve the problem:

Click on the little red-crossed camera in the right corner of Chrome window
Select “Always allow https://dialer.callhippo.com to access your microphone”
Reload your web app

Q. What is Voicemail Transcription and How to Activate it?
A. A voicemail transcription is one of the advanced features offered by CallHippo which allows you to read your voicemail messages. The transcription of your voicemail messages will be sent to you in an email. Speech-to-text conversion allows agents and managers to analysis the information of voicemail messages without having to listen to the recordings.Benefits of Voicemail Transcription

Written Record
Use it in your organization
Saves time
Get a clear picture of your Voicemail Messages
Anytime availability
How to activate the Voicemail Transcription Feature in CallHippo?

Login in to CallHippo Account https://web.callhippo.com/
Go to the number setting
Scroll down you will notice the Voicemail Transcription toggle button and turn it on