What is CallFire?
CallFire is a cloud-based call center solution that helps businesses of all sizes to improve their customer engagement and sales. With CallFire, businesses can make and receive calls, send and receive text messages, and create and launch marketing campaigns. CallFire also offers a variety of features that can help businesses to improve their customer service, including call recording, IVR, and analytics.
Here are some of the key features of CallFire:
- Call tracking: CallFire tracks all of your calls, so you can see how many calls you’re making, how long they’re lasting, and how many people are answering. This information can help you to improve your call strategy and to get more out of your marketing campaigns.
- Text messaging: CallFire lets you send and receive text messages, which is a great way to stay in touch with your customers and to promote your business. You can use text messaging to send out appointment reminders, to send out coupons, or to just say hello.
- Marketing campaigns: CallFire makes it easy to create and launch marketing campaigns. You can use CallFire to send out email blasts, to make cold calls, or to run pay-per-click ads. CallFire also offers a variety of tools that can help you to target your marketing campaigns and to track your results.
- Customer service: CallFire offers a variety of features that can help you to improve your customer service, including call recording, IVR, and analytics. Call recording can help you to identify areas where you can improve your customer service, and IVR can help you to route calls to the right people. Analytics can help you to track your customer satisfaction and to identify areas where you can improve your customer service.
Benefits of Using CallFire:
- Increased customer engagement: CallFire can help you to increase customer engagement by making it easier for you to stay in touch with your customers and to provide them with the information they need.
- Increased sales: CallFire can help you to increase sales by making it easier for you to reach new customers and to close deals.
- Improved customer service: CallFire can help you to improve customer service by making it easier for you to track customer satisfaction and to identify areas where you can improve.
CallFire is a powerful call center solution that can help businesses of all sizes to improve their customer engagement, sales, and customer service. The software offers a variety of features that can help businesses to make and receive calls, send and receive text messages, and create and launch marketing campaigns. CallFire is a valuable tool for any business that wants to improve its customer relationships.
How Does CallFire Calling Solution Work?
CallFire software lets users establish a cloud call center setup quickly. You can transfer unlimited calls, record calls, store customer related notes, play pre-recorded messages, and more. It also offers integration and customization options. IVR system lets users set up polls, payments, and more for both inbound and outbound purposes. With real-time reporting, businesses get to make better decisions.
How is the Interactive Voice Response (IVR) feature of CallFire Useful?
CallFire call center software offers an intuitive, drag and drop menu based Interactive Voice Response (IVR) feature. It facilitates customer interactions using a simple keypress. Users can set up live polls, campaign-based surveys and also schedule reminders based on appointments and payments. The auto-attendant call routing system cuts down the need of a human receptionist.
It automatically transfers the call to the right agent, thus providing the adequate help needed by the caller. Most importantly, the web based IVR system solution tracks survey results, records the calls and collects responses from live telephonic polls. Users can also create a virtual voicemail box of their own.
Pricing of CallFire
CallFire price starts at Rs 8177 per month. For CallFire price related details, please request a callback.
Compatible Platforms for CallFire
Call Fire is a web-based IVR software that can be accessed from any device across multiple web browsers.
What are the benefits of using CallFire?
- Scalable Platform: CallFire offers a scalable platform to its users, enabling them to broadcast their voice or text messages to thousands of clients at a time. Users can add as many customers as they need.
- Customizable Platform: The text-to-speech feature of the software enables its users to send customized voice messages to their clients. They can add real voices to grab the recipients’ attention. Further, users can retain the authenticity of their business by sending customizable text messages as well. You can build your own smart voice and SMS applications via CallFire’s API for developers.
- Robust Analytics Tracker: By using CallFire, users get access to intuitive reports based on various business-related parameters. They can link those reports with Google Analytics and even share them with external parties without giving them access to full account details.
- Customizable Email and SMS Alerts: Users can mention specific parameters as per their own choice or business needs, and receive timely alerts either via emails or SMS.
- Library of Toll-free Numbers: Call Fire features a huge database of local and international toll-free numbers, allowing its users to create a local or global presence for their business.CallFire dialer feature lets users wait for a response as it dials up multiple numbers at the same time. Besides auto dialer feature, you get to bypass busy signals, bad numbers, and dropped calls.
- Advanced Customer Retention Tools: Users get to strengthen the relationship with their clients by sending special promotions and feedback surveys.
CallFire Pricing & Plans
Check the official website for Pricing Plans
Send texts related to important updates, appointment reminders, polls, and much more.
Use local and toll free numbers on ads and call tracking number to send SMS. Track effectiveness via Google analytics.
Use auto-attendant for routing the incoming calls to the right line or agent and save time.
Send custom voice messages with information from your server using the text to speech feature.
Create multi-question surveys for your customers, employees, and other voters easily via XML authoring.
Get advanced scheduling options to never delay or miss connecting to a caller.
No hardware installation required, get started in minutes with its user-friendly interface.
Use your own number for caller ID to help users in identification.
Get IVR support for both inbound and outbound calls to assist your support and sales teams.
Build your own virtual voice mail box to never miss an important query.
- Supported Platforms : Windows, MacOS, Linux
- Device: Desktop
- Deployment : Web-Based
- Suitable For : Education, Hospitality, Healthcare, Retail, Automobiles, Real Estate, Food & Beverage, Finance
- Business Specific: All Businesses
- Business Size: Small Business, Enterprises, SMBs
- Language: English
Q. Can I export my own contact list into CallFire?
A. Yes, you can export your own list of contacts within the software. You can also set up a ‘do not call’ or ‘do not text’ list of your own.
Q. Can I export the reports offered by CallFire?
A. Yes, you can export and share the call related reports with anyone as per your business requirements.
Q. Can I get CallFire online demo?
A. Yes, All Tech Appprovides an online demo for CallFire. You can send us a demo request mentioning a preferable time and date.
Q. What is a batch error within CallFire?
A. Sometimes the software is not able to process a campaign as there seems to be a problem within a users’ Excel workbook. Such a situation is termed as a batch error by CallFire.
Q. Is there any CallFire app?
A. CallFire does not have a mobile app as of now. However, you can do the web login on any device.
Q. How can you add credits in CallFire?
A. After CallFire login, hover your mouse over your credit amount in the upper right portion of the page. Click Add Credits option under Plan Summary. You can enter a custom amount or choose a preselected number of credits as per your needs. Next, click Pay now.
Q. What are CallFire alerts?
A. CallFire alerts are a way of transmitting important messages in bulk. Users can opt for emergency voice/ text alert system, group text alerts, and other alert forms for sending notifications.