What is Call Finder?
Call Finder is a leading speech analytics solution that helps businesses improve their call center operations. It provides a variety of features, including:
- Speech analytics: Call Finder uses speech analytics to analyze call recordings and identify areas where agents can improve their performance. This information can be used to provide agents with feedback and training.
- Automated call scoring: Call Finder can automatically score calls based on a variety of criteria, such as agent tone of voice, customer satisfaction, and call length. This information can be used to identify top-performing agents and areas where call center performance can be improved.
- Speech to text transcription: Call Finder can transcribe call recordings into text, which can be used for a variety of purposes, such as training, quality assurance, and marketing.
- Behavioral analysis: Call Finder can analyze call recordings to identify patterns in customer behavior. This information can be used to improve customer service and marketing campaigns.
Call Finder is a powerful tool that can help businesses improve their call center operations. It is easy to use and provides a variety of features that can help businesses improve their performance.
In addition to the features mentioned above, Call Finder also offers a number of other benefits, including:
- Improved customer satisfaction: Call Finder can help businesses improve customer satisfaction by providing them with a more personalized and efficient customer experience.
- Reduced costs: Call Finder can help businesses reduce costs by improving efficiency and reducing the need for manual data entry.
- Increased compliance: Call Finder can help businesses comply with regulations by providing them with a record of all customer interactions.
If you are looking for a speech analytics solution to help you improve your call center operations, Call Finder is a great option. It is a powerful and easy-to-use tool that can help you improve your performance and reach your business goals.
Here are some additional benefits of using Call Finder:
- Increased productivity: Call Finder can help agents save time by providing them with insights into how they can improve their performance. This can lead to increased productivity and reduced costs.
- Improved decision-making: Call Finder can provide businesses with insights into how they can improve their customer service and marketing campaigns. This can lead to better decision-making and improved results.
- Enhanced security: Call Finder can help businesses protect their data by providing them with a secure platform for storing and managing call recordings.
Call Finder is a comprehensive speech analytics solution that can help businesses improve their call center operations in a variety of ways. If you are looking for a way to improve your customer service, reduce costs, and increase compliance, Call Finder is a great option.
What is the purpose of using Call Finder?
The basic underlying principle of using Call Finder is exceptional monitoring services. The software provides a comprehensive behavioral analysis of calls through transcripts. It allows companies to plan out their approach better by understanding the consumers’ expectations. The software can be used for effective sales outreach. Plus, companies can use it for the assessment of employee’s performance. Call Finder is a great solution to understand market trends too.
What features does Call Finder offer?
Here is a short overview of the features offered by Call Finder:
- Direct audio capturing from calls
- Multilingual support
- Automatic speech to text transcription
- Speech to text analysis
- Voice recognition
- Call recording
- Performance assessment
- Performance metrics
- Goal tracking
What is the price of Call Finder?
Call Finder prices vary based on customer requirements. Please request a call to receive the price quote according to your business needs.
Call Finder Pricing & Plans
- CallFinder View: This plan starts at $999 per month and includes unlimited users, call transcripts, and sentiment analysis.
- CallFinder Acuity: This plan starts at $1,999 per month and includes everything in CallFinder View, plus automated scorecards, custom reports, and 360° visibility into agent-customer interactions.
Call Finder also offers a free trial so you can try it before you buy it.
To learn more about Call Finder pricing, please visit their website: https://www.mycallfinder.com/pricing/
Here are some additional details about the Call Finder pricing plans:
- CallFinder View: This plan is a good option for businesses that want to get started with speech analytics. It includes all the basic features you need to analyze your call recordings, such as call transcripts and sentiment analysis.
- CallFinder Acuity: This plan is a good option for businesses that want to get the most out of speech analytics. It includes all the features in CallFinder View, plus automated scorecards, custom reports, and 360° visibility into agent-customer interactions.
If you are not sure which plan is right for you, please contact Call Finder for a free consultation.
Call Finder Features
Call ManagementThe software allows users to manage calls and create their transcripts for call assessments.
Call MonitoringManagers can monitor the calls on the basis of various attributes for script and call agent assessment.
Call ScoringCompanies can never miss out on a caller or lead with this call scoring feature that allows agents to score 100% of the calls.
Analytics & ReportingThe speech and call analytics software performs detailed analysis of all the workflow and generates insightful reports for
Automatic TranscriptionThe software generates automatic transcription of all the calls made by the agents using speech to text engine.
Call Finder Specifications
- Supported Platforms : Windows
- Device: Desktop
- Deployment : Web-Based
- Suitable For : All Industries
- Business Specific: All Businesses
- Business Size: Small Business, Startups, Medium Business
- Language: English
Call Finder FAQ
Q. Where does Call finder save the company data?
A. Call Finder offers multiple choices for storage deployment. Companies can store their data on cloud and on-premise as per their preference.
Q. Can I get a demo for Call Finder?
A. Call Finder provides demo.
Q. Does Call Finder work through voice command?
A. Yes, Call Finder allows users to configure the voice command system in the solution to ease the working.
Q. Is employee training for Call Finder charged separately?
A. No, there are no extra charges levied for training of employees.
Q. Does Call Finder identify the location of the caller?
A. Yes, Call Finder has an internal caller ID built into it that allows users to identify their demographic details of their caller.
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