What is Aivo and how does it work?
Aivo is a company that specializes in developing customer assistance software powered by AI aiming to facilitate interactions, between businesses and their customers. Established in 2012 the company has become the leading player in the market operating across nine countries.
In the year Aivo successfully managed over 120 million interactions in English, Spanish and Portuguese. Their clientele is diverse. Includes brands such as Sony, AIG, Visa, GM, LG, Movistar and América Movil. Aivo has transformed customer experience by offering cutting edge conversational AI technologies that provide real time solutions. This achievement can be attributed to their increased focus on client services and sales procedures.
Currently Aivo is expanding its presence with an emphasis on serving clients in the telecommunications and cable industries. They are also targeting sectors like FinTech, online services, utilities and government agencies. To achieve this expansion strategy effectively Aivo has established partnerships with leading entities such as Salesforce, Zendesk and LivePerson.
One of Aivos flagship products is AgentBot. An AI driven self service system designed to understand and promptly address customer needs in time. AgentBot serves as a solution, for businesses dealing with high volume customer interactions who aim to automate their support processes.
Aivo provides functionalities like chat routing, support, for multiple languages and the ability to seamlessly integrate with other software applications.
With its technology and increasing influence, in the market Aivo is ready to revolutionize how businesses interact with their customers making customer support more intelligent and streamlined.
$0.15 per conversation
One time onboarding fee: $500
- All messaging channels
- Self-service Knowledge Management
- Self-Service Third Party Integrations
- Conversational AI engine
- Specialized CX Analytics and Training capabilities
- Unlimited Live Chat Users
- SLA 99,9%
- Zendesk Chat and Support integrations
$0.14 per conversation
One time onboarding fee: $2500
- Includes the features of Starter plan, plus
- Conditionals according to business needs or channels
- Outbound SMS and Whatsapp Template Message
- Satisfaction Measurement
- Zendesk Sunco integration
- Zapier integration
- Includes the features of Advanced plan, plus
- Multi bot
- Multi Language
- 1 Whatsapp number included
- AI Live Chat Copilot
- Phone Support
- Salesforce integration
- Genesys PureCloud Integration
- Slack integration
- API to all analytical information and conversation details
- Includes the features of Business plan, plus
- Integrations & Professional Services
- Genesys Engage integration
Aivo Technical details
|Location / Phone Number
Here`s a list of the best alternatives for Aivo:
- Flow XO for Chat
Yes, Aivo provides API.