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Zendesk is a customer service solution software offering support to more than 200,000 in wide range of sectors across the world.
★★★★★
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Zendesk is a customer service solution software offering support to more than 200,000 in wide range of sectors across the world.
PROS:
- Easy to setup.
- Chatbot.
- User friendly interface.
- Community forums to solve queries.
- Knowledge base.
- Live analytics.
- API.
- Realtime updates.
- create chat protocols.
- Supports mutliple locations and languages.
- Automatic ticket creation and SLA management.
CONS:
- Issues with support. Takes longtime to solve queries.
- Website performance deteriorates with Zendesk chat.
